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Site template propagation performance
legacy Troubleshooting
Issue The layouts, portlets, and data from the template are copied to the site created from the template using the export-import process. The initial site created using the template just copies the content data....
Issues with Content Page Indexing
legacy Troubleshooting
Issue When users enable staging with Page Versioning, the content of a content page in the staging version of the site becomes unsearchable. Steps to reproduce: (Scenario 1) 1) Create a new site 2) Create a page...
How to address validation issues and missing references during the staging phase
legacy Troubleshooting
Issue Unable to complete important tasks due to validation issues. Environment Liferay DXP 7.2 Resolution There are some useful settings under: System Settings > Infrastructure > VIRTUAL INSTANCE SCOPE >...
Enable "Shop By Diagram" product type
legacy Troubleshooting
Issue The "Shop By Diagram" option is not visible while creating the Product. Environment Liferay DXP 7.4 Commerce 4.0 Resolution Follow these steps to enable the diagram in Product Click on Control Panel Menu >...
Asset Publisher configured with Content Set does not show expected content after remote publish
legacy Troubleshooting
Issue Steps to Reproduce: 1. Start up 2 bundles with remote staging configured in the Global site 2. In Global > Categorization, add a Vocabulary and a Category 3. In Global > Content & Data > Web Content, add a basic...
Datepicker for web content Date fields starts on Sunday instead of Monday
legacy Troubleshooting
Issue Steps to reproduce: 1. In Instance Settings/Localization add English (UK) as a current locale. 2. Set the current user's profile language to English (UK) - in Account Settings. This means that whenever this user...
The user is not being associated with the organization
legacy Troubleshooting
Issue When a new user is added to an organization through the action menu of the organization. An error is returned if the email address starts with 'postmaster' (for example, postmaster@liferay.com). The new user...
Journal Articles display causing pages loading delay
legacy Troubleshooting
Issue Pages loading delays are detected after updating your patch level. Those pages include jorunal articles to be displayed. Environment Liferay DXP 7.4 Liferay DXP 7.3 from fixpack-3 Liferay DXP 7.2...
Build error while doing buildService
legacy Troubleshooting
Issue User gets below error when doing buildService outside the *-service module: FAILURE: Build failed with an exception. * What went wrong: Some problems were found with the configuration of task...
Object Mapping: No object 'type' for an upload field
legacy
Issue Having created a new object, we can then create a new field. This example shows a new field for 'date' and is assigned the Type* Date When creating a field for a file upload, there is no applicable Type* that...
Why is the rich-text toolbar floating instead of permanent?
legacy Troubleshooting
Issue Users can't see the rich-text actions toolbar until they select a piece of text if they create a new fragment with a rich-text type editable field and place it on a content page. Steps to reproduce 1) Start...
Use CKEditor plugins button on AlloyEditor
legacy How To
Issue What are the steps to add the colorbutton plugin as an AlloyEditor button? This official documentation doesn't work on DXP by default and needs some extra configuration. Environment DXP 7.0, DXP 7.1, DXP 7.2, DXP...
After a failed CAPTCHA forgot password submission, the 'Text verification failed' alert persists after refreshing the page
legacy
Issue The screen name/email address field value is not removed from the page after refreshing the page after an invalid 'forgot password' CAPTCHA attempt, and the 'Text verification failed' alert persists. Steps to...
Configuration of Flag notification Email sender addresses and names
legacy Troubleshooting
Issue Flag content warning (e.g. when a user reports a thread on a Message Board as inappropriate) is not sent to admins despite changing the email sender name and address under Control Panel > Instance...
Set Message Boards 'to email address' for notifications
legacy Troubleshooting
Issue Message Boards email notification's 'to address' uses 'from address' instead. When you go to Content&Data → Message Boards → Configuration → Email from and set a valid email address, Message Boards will...
Can we prevent editors from injecting executable code in Web Content fields?
legacy Troubleshooting
Issue When rendering the text fields stored for a Web Content through Web Content Templates, the resulting markup might execute undesired code if the editor has introduced executable code like: <img src=x...
Deleting pages from Live site is allowed
legacy
Issue Regardless of who created the page, the Admin user or any site owner role needs to be able to control its deletion on the live site. Steps to reproduce: 1. Startup Liferay DXP 7.2 2. Enable remote staging and...
Exporting an empty package 'com.liferay.training.servicebuilder.gradebook.exception'
legacy Troubleshooting
Issue I have tried to follow this tutorial: Back-End Developer - DXP 7.1 → Exercises: Create the Gradebook Service Layer - Steps 8-10, When I try to deploy by dragging the project to the Liferay server, I get the...
Search result redirects to wrong page when there are multiple pages configured with Document and Media Portlet
legacy
Issue Search result redirects to wrong page when there are multiple pages with Document and Media Portlet configured for showing individual folders. Steps to reproduce: 1. Create three folders in Document and Media...
Option search in Product Management bar is not working properly
legacy How To
Issue When we search the latter part of the string in options, the search is not displayed anything. For e.g., "FuelType" and "ClutchType" are the options and in search, if we type "Fuel" for searching then the...
Commerce Tab is not visible in Control Panel
legacy Troubleshooting
Issue After starting the 7.3 bundle, the commerce tab is not visible. And, besides that everything looks fine in the console log. 2020-09-18 15:39:51.975 INFO [fileinstall-directory-watcher][LicenseManager:?]...
Unable to distinguish the categories in Category Facet
legacy
Issue All the categories added to the product are shown in the categories facet.  User is unable to show the categories in category facet according to their choice. Environment Liferay DXP 7.3 Commerce 3.0...
Error signing via SAML: com.liferay.saml.runtime.exception.AudienceException: Unable verify audience
legacy Troubleshooting
Issue Liferay is configured as a SAML Service Provider. When trying to sign in to Liferay it is not possible and the following error is shown in the logs: 2022-01-20 11:50:38.554 ERROR [default...
Page permissions are not getting reflected while creating the pages with copy page option.
legacy
Issue Create a page like Ad Campaign. Apply for permission on the page by using the Permission option in the action of the page. Create a page (Ad Campaign Copy) by choosing the option Copy page from the action of the...
Session logs out intermittently after being redirected by the payment link
legacy Troubleshooting
Issue After being redirected by the payment link, the session logs out. Steps to reproduce : 1. Login in Liferay. 2. Call the API in Postman. Request parameters are attached (SSL Commerz Request Parameters.txt)...
413 Request Entity Too Large
legacy Troubleshooting
Issue Whenever a user is trying to upload a file/document in Document & Media portlet, the error "HTTP response 413 and Request Entity Too Large message" is thrown. Environment Liferay DXP 7.2 Resolution This...
Duplicate Product is not taking the name provided by user
legacy Troubleshooting
Issue While duplicating the product, the name provided by the user is not saving instead it is taking the default one i.e. [Copy of +"Product Name"] Steps to reproduce 1. Navigate to Products under Product...
Disable email notifications of web content, when you post a comment
legacy How To
Issue When you write a comment on a web content, you will automatically start receiving emails on every update that is made on that web content. Environment Liferay DXP 7.2, DXP 7.3 Resolution This is an expected...
Administrator can't assign an existing regular site to an organisation
legacy How To
Issue A portal administrator wants to assign an existing regular site as an organisation site. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution...
Unable to bind to the LDAP server javax.naming.CommunicationException: [Root exception is java.lang.ClassNotFoundException: javax.net.ssl.SSLSocketFactory cannot be found by com.liferay.saml.web_
legacy Troubleshooting
Issue During the time of portal login using the LDAP users, the user('s) are able to log in successfully, LDAP connections have an active connection but observed the below warnings in the Liferay log.  2021-12-17...
Liferay form security
legacy Troubleshooting
Issue The form can be submitted with an invalid captcha value Steps to Reproduce: 1) Navigate to Content & Data > Forms 2) Add a Form 3) Add a text field 4) Click on kebab on the top right and navigate to Settings...
Commerce Orders are not visible to users with view permissions
legacy Troubleshooting
Issue When view permissions are assigned to users to see the commerce orders with a custom role. But, when login users are unable to see the orders. Steps to reproduce. 1. Create Minium Site( With Admin User) 2....
LAR files from export processes are exhausting disk space
legacy Troubleshooting
Issue When trying to publish content (like staging or exporting pages) a message appears that there is no space left in the storage device Cleaning temporary app server files doesn't help   Environment...
Regular pagination is not working for asset publisher
legacy Troubleshooting
Issue Steps to Reproduce Add the Asset Publisher widget to any page. Go to content & data and create more than 3 basic web contents Go to Asset Publisher configuration -> Display Settings Set "Number of Items to...
A section's background image is not published to Live site when using Content Pages with Staging
legacy Troubleshooting
Issue A section's background image is not published to the Live site when using Content Pages with Staging Steps to Reproduce: 1) Enable Staging on the target site 2) Check the Group ID of the site in Site...
In Safari, wrong button press is read when SPA is enabled
legacy Troubleshooting
Issue In Safari (macOS and iOS versions) wrong button press is read when SPA is enabled Steps to reproduce: 1. Deploy testspaformmultiplesubmit1-1.0.0.jar 2. Open Safari browser, add a module to a page, and make...
With Firefox, the UI publication process is not feasible
legacy Troubleshooting
Issue Users are experiencing issues on the UI with the latest version of Firefox (86.0.1). Steps to reproduce: 1) Start a clean instance of Liferay 7.0 2) Open the portal in Firefox version 86.0.1 3) Open a...
web content can not be displayed on the left pane with Elasticsearch NullPointerException in log
legacy Troubleshooting
Issue No web content is displayed either on the left pane or through the web content display widget with the following NullPointerException in log 29/12/2021 06:30:18,799 ERROR [default...
How to keep the session logged between different subdomains
legacy How To
Issue You need to logging each time you enter in each site even sub domines of the same domain. To keep de same session across different sites that are subdomains of the same domain. For example siteA.example.com and...
LDAP y gestion de usuarios en idiomas con dos apellidos
legacy Troubleshooting
Issue En un servidor LDAP que se ha configurado conjuntamente con Liferay se tienen almacenados los apellidos de los usuario en dos campos diferentes. Al visualizar los usuarios en el portal no aparece su nombre...