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Support and Troubleshooting
Support and Troubleshooting Troubleshooting Troubleshooting Tools and Resources Reading Liferay Cloud Service Logs Shell Access Troubleshooting Services Disaster Recovery Overview ...
Support Access
Support Access Support Access is an optional setting that expedites troubleshooting by giving Liferay engineers direct access to a Liferay Cloud project environment. Liferay Cloud administrators...
Liferay Cloud Maintenance and Release Schedule
Liferay Cloud Maintenance and Release Schedule Liferay SaaS and PaaS both have a weekly maintenance and release schedule. Liferay Cloud uses a transparent and predictable release cadence so you can...
Liferay Cloud Support FAQs
Liferay Cloud Support FAQs Here are the answers to common questions pertaining to Liferay Cloud Support. Why isn't Liferay Cloud open source? Liferay is an open-source company, with open-source...
Liferay Cloud Support
Liferay Cloud Support Liferay is committed to providing excellent service and customer experience. Liferay Cloud customers have several means to contact support, including opening a Support ticket...
Troubleshooting Tools and Resources
Troubleshooting Tools and Resources When you have an issue with your site, you need tools to diagnose and resolve technical issues quickly. Liferay Cloud provides you with tools and resources for...
Creating Thread and Heap Dumps
Creating Thread and Heap Dumps When you are experiencing issues with your Liferay service's performance, you may need to take thread or heap dumps to help you or Liferay Cloud Support optimize your...
Reading Liferay Cloud Service Logs
Reading Liferay Cloud Service Logs Environment logs are crucial for diagnosing and resolving technical issues in a project. Liferay Cloud provides a variety of environment logs that users can...