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Display name for a language is shown as beta
legacy How To
Issue I noticed that for certain languages, the display name is shown as beta, e.g. italiano [beta]. Where can we change that? Environment DXP 7.3 Resolution The particular language (in our case, Italian) locale is in beta by default in the property:...
$reserved-article-url-title.data doesn't provide i18n friendly URL
legacy Troubleshooting
Issue If you have a content with different friendly URLs per language, when trying to retrieve those friendly URL via velocity template, $reserved-article-url-title.data doesn't provide internationalized URL. Per example, you have a web content with below URLs for Spanish (ES) and...
Friendly URL is not being generated if the web content shares same title in two locale.
legacy Troubleshooting
Issue Create a Basic web document. Name it as "ABC" and publish it. Now changes the language from en-US(English) to es-ES(Spanish) with the help of the language portlet present before the title field and again name it as "ABC". Go to the "FRIENDLY URL" section on the right side and...
Asset publisher's auto scroll should be configurable
legacy
Issue When clicking on an asset shown in an Asset Publisher, the asset's content can be configured to show the content in the same portlet or in a default one. In either case, the page will scroll to where the asset publisher is if it's located downwards in the page. Reproduction Steps:...
Warning Duplicate column name 'scriptRequiredContexts'
legacy Troubleshooting
Issue When upgrading from Liferay Portal 6.2 EE to Liferay DXP 7.2 this warning is shown in the logs. WARN [main][BaseDB:541] Duplicate column name 'scriptRequiredContexts': alter table KaleoAction add scriptRequiredContexts longtext null;_ [Sanitized] Environment Liferay DXP 7.2...
I cannot download the vCard from another user
legacy Troubleshooting
Issue The Contacts Center Widget allows users to export the user’s vCard and save it as a VCF file. vCard is a file format standard for electronic business cards. If a regular user clicks on the vCard from another user to download it, nothing happens and the vCard is not downloaded....
After upgrading from GA1, the Analytics Cloud option is no longer available in the DXP UI
legacy Troubleshooting
Issue After upgrading the environment from GA1 to SP1(fix pack 1) as per the guidelines, the Analytics cloud option is not available in Control Panel > Instance Settings ('Analytics Cloud' does not appear in the UI). Environment Liferay DXP 7.3 GA1 to SP1 (Fix Pack 1) Resolution The...
Request to Analytics Cloud failed
legacy Troubleshooting
Issue While trying to create a new property in Analytics Cloud and sync for the first time, a similar error is received in the DXP app server console logs: com.liferay.portal.kernel.exception.PortalException: Request to Analytics Cloud failed: {"error":"Forbidden","message":"Encountered...
Live pages do not take the default value of a page custom field created in Live
legacy
Issue With remote Staging enabled, I have created a page custom field with different default values in Staging and Live. After publishing from Staging to Live, the value of the custom field on the Live pages do not take the default value of the custom field created in Live. Environment...
Liferay DXP sitemap contains page links to all current languages
legacy Troubleshooting
Issue Non-existent language content is provided to external indexing agent. Scenario: 1. A site page (homepage) only contains English content 2. United States English and Vietnamese are configured in Liferay as follows: [ Control Panel > Instance Settings > Localization ] With the above...
Localized category not found via auto complete
legacy
Issue Some categories are created, then they are localized by adding translations to them. While using Liferay in the target language, if you start typing the localized category, e.g. in the Web Content Editor's Metadata section, the category will not be displayed automatically, the auto...
How do set the different URLs for each UI tab on the page?
legacy How To
Issue Using UI tabs functionality on one of the pages. There are multiple tabs like 3 tabs and while accessing each tab its URL is the same. How do set the different URLs for each UI tab on the page? Environment Liferay DXP 7.2 Resolution In order to provide the URL either to the...
Not able to "check-in" in Microsoft Office 365
legacy Troubleshooting
Issue After integrated Liferay with Microsoft Office 365, getting below NullPointerException when performing the “Check-in” operation. And,document gets in an inconsistent state and cannot be edited again. 2021-04-07 13:12:56.761 ERROR [https-jsse-nio-8443-exec-6][PortletServlet:119]...
Hide certain Structure in Add web content dropdown menu
legacy How To
Issue Is it possible to hide certain Structure in Add web content drop-down menu? Environment DXP 7.3 Resolution To achieve that, consider removing the view permission of the structure. Steps can be found as follows: Go to Content -> Structures page. Edit the permission of the structure...
How to use multiple facets of the same type
legacy Troubleshooting
Issue Add 2 or more Facet Widgets of the same type to a page, for example Category Facet. If you make a search and select a facet value in one of the widgets, the same facet value in the other widgets will be selected as well. How can I have multiple facets of the same type and achieve a...
Page "Draft Status" lost when staging is enable
legacy Troubleshooting
Issue When enabling local staging, pages in DRAFT status are copied to Staging site in non-DRAFT status, but remain in DRAFT status on Live site even though they cannot be published there. Steps to reproduce 1. Site Administration > Site Builder > Pages, create two new content pages...
When users try to open a dropdown at the bottom of the page, it expands completely at the bottom.
legacy Troubleshooting
Issue When a form with a 'Select from List' drop down near the bottom of the page is opened after installing dxp-20, the list opens down instead of up, which was also the prior behavior in dxp-16. Steps to reproduce  Start a clean bundle of Liferay DXP 7.1 installed with dxp-20 Navigate...
"Unable to get product info for: dxp-7.3-sp2" error
legacy Troubleshooting
Issue The liferay.workspace.product=dxp-7.3-sp2 setting in Liferay Workspace's gradle.properties file suddenly started to throw an error like: A problem occurred configuring root project '...'. > Unable to get product info for: dxp-7.3-sp2 Environment Liferay DXP 7.3 Fix Pack 2 Liferay...
Users can't be assigned to sites
legacy Troubleshooting
Issue java.lang.IllegalArgumentException is occured when trying to add a user to a site. Steps to reproduce: 1. Add below property in portal-ext.properties file.   users.search.with.index=false 2. Start the server. 3. Create a user. 4. Try to add the newly created user to a site (People...
LAR Import doesn't maintain references for Content Display Widget
legacy Troubleshooting
Issue While exporting and importing a page containing "Content Display Widget", the content referenced by the widget is no longer properly referenced after the import. Steps to reproduce: 1. Create a Basic WebContent. 2. Create a Content Page. 3. Add a Content Display Widget and display...
When I try to create a new page and use the page name of a previously deleted page I receive the error: DuplicateFriendlyURLEntryException - DXP 7.3
Troubleshooting
Issue When I create a new page and name it by using a previously deleted page's name, I receive the following error like this one: ERROR [ajp-nio-0.0.0.0-8009-exec-7][PortletServlet:119] javax.portlet.PortletException: com.liferay.portal.kernel.exception.ModelListenerException:...
Alloy Editor Image-Dialog with double-click went missing
legacy How To
Issue In DXP 7.2 before FixPack 10 it was possible to open the image properties dialog with double-click in the web content editor. Environment DXP 7.2 FP 10+ Resolution This is an intended change, see LPS-127058 This functionality can be brought back with customization of the...
Cookie login failure (Cookie invalid or empty) in mobile SDK applications with SAML activated
legacy Troubleshooting
Issue After activating SAML in their portal, an application developed using Mobile SDK fails to log in with the following error (Could not login ... Cookie invalid or empty): 2021-05-27 11:00:18.818 17236-17236/my.custom.app E/LiferayScreens: Could not login...
External editor fails to open with Office 365
legacy Troubleshooting
Issue When using Firefox and trying to click the menu option "Edit with Office 365" in DXP 7.2, the external editor may fail to open.  Environment DXP 7.2 Resolution The reason for this behavior is due to a pop-up blocker that comes bundled with Firefox. This pop-up blocker prevents the...
When I change the page name and its friendly URL, the new page can still be accessed when using the old page URL - DXP 7.3
How To
Issue I have a page with a friendly URL. I changed the page name and friendly URL. However, when I try to access the page with the new name using the old page friendly URL, I get redirected to the new page instead of receiving a page not found with a status 404. Environment Liferay DXP...
Azure Blob Storage
legacy How To
Issue How to store file from Liferay to Azure blob storage container in Liferay DXP 7.3 Environment Liferay DXP 7.3 Resolution Configuring the store To configure the store, go to System Settings > File Storage > Azure Blob Storage and fill in the configuration values.  You’ll need to...
Impersonation Security concerns
legacy
Issue Impersonation is a powerful feature of Liferay. This article serves to answer the following questions regarding its security.  Who triggers the impersonation request? How long that kind of access will be used? What audit controls are in place for the use of this feature? How you...
Liferay Sync is overwriting file versions of LibreOffice documents in Documents and Media
legacy Troubleshooting
Issue Liferay Sync is overwriting file versions of LibreOffice documents in Documents and Media For example, if we have Liferay Sync configured to detect changes within a directory where a LibreOffice document is actively being worked on, the updated LibreOffice document will be uploaded...
Import tags using .csv files
legacy
Issue If you need to add tags in bulk, the only way to do it in Liferay is via .lar files. Would it be possible to import via .csv files? Environment Liferay DXP 7.0, DXP 7.1, DXP 7.2, DXP 7.3. Resolution Liferay doesn't support .csv files to import tags. By a request to a customer,...
How to resolve users being unable to log out after configuring a Token-Based SSO
legacy Troubleshooting
Issue After configuring and enabling a Token Based SSO in our 7.2 environment (upgraded from 7.0), users are now unable to log out, and they are instead redirected to the home page (still logged in). In our 7.0 environment using the same SSO configurations, our users were logged out as...
Wrong Romanian ("ro") translation in Language_ro.properties
legacy Troubleshooting
Issue It has been reported that the Romanian translation for both the country name and language of Romania is incorrect in Language_ro.properties.  Actual behavior: romanian=Romanana country.romania=Romanana language.ro=Romanana  Expected behavior: romanian=Română country.romania=România...
Countries in Shipping address are displayed in English regardless the selected user language
legacy Troubleshooting
Issue Steps to reproduce: Log in and go to My Account > Account setting Change the language to something other than English (e.g. Hungarian or German) Create a Minium site and navigate to catalog Add a few items to the cart and go to checkout On the Shipping Address step try to set...
Guest User cannot access the display page template after publish to live web content that has been edited
legacy Troubleshooting
Issue Steps to reproduce 1. Create web content with structure Basic Web Content. 2. Create a default display page template for Basic Web Content. 3. Add Asset Publisher Portlet to the home page. 4. Configure Staging a site with several options Staging Configuration(Local Live), Page...
Custom Field values are not saving in SKUs
legacy Troubleshooting
Issue When we are giving any values in the custom field, it is not saving the values in SKU even after publishing. Steps to reproduce 1. Go to control panel menu > select Custom Fields under Configuration. 2. In Custom Fields Screen > Commerce Product SKU > create new input field. 3. Go...
I cannot export Liferay Portal users
legacy Troubleshooting
Issue When I try to export the portal users, the process fails and the portal displays the error "This site cannot be accessed". The portal log shows the following errors: ERROR [default task-97][ExportUsersMVCResourceCommand:100] com.liferay.portal.kernel.exception.SystemException:...
How to get admin's name off of the form and replaced with desired text?
legacy Troubleshooting
Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.1 installed with dxp-10 Go to Content -> Forms and add a new form. Add a text field to the form and then Publish it Edit the form and select the options in the top right corner, and then go to Settings In the Email...
CVE-2021-27568 json-smart v2 through v2.4
legacy Troubleshooting
Issue Steps to Reproduce: The json-smart.jar's can be found here: osgi/marketplace/Liferay%20Forms%20and%20Workflow%20-%20Liferay%20Dynamic%20Data%20Mapping%20-%20Impl.lpkg/com.liferay.dynamic.data.mapping.data.provider.impl-3.0.17.jar/lib/json-smart-2.2.1.jar...
Price Range Filter not working on Sell Price
legacy Troubleshooting
Issue Follow the below steps to generate an issue 1) Take Liferay DXP 7.3 GA1. 2) Login with a valid credential 3) Create new minium site template 4) Go to products for e.g ABS Sensor -> Click on SKUS -> Give Base Price as 120.00 and Sell Price as 40.00 5) Now, go to catalog page and...
How to import commerce product?
legacy How To
Issue Is there any feature where we can import Liferay Commerce Products? Environment Liferay DXP 7.3 Commerce 3.0 Resolution There is no out-of-the-box feature available to import the products in bulk. However, the format of Commerce Product data to match how the Liferay Site...
Price Change for Duplicate Product
legacy Troubleshooting
Issue Steps to Reproduce: 1. Create a Minium site. 2. Go to Products. 3. Open any product. 4. Create a duplicate of that product. 5. Open the SKU of the original product. 6. Change the Base Price. 7. Now open the SKU of copy product. 8. Refresh the page. You will observe that the base...
Product workflow triggers before clicking on Submit for Publication
legacy Troubleshooting
Issue Steps to Reproduce: 1. Assign workflow to Product. Open Menu > Workflow > Process Builder Now go to Process Builder > Configurations. For Commerce Product, choose Single Approver Workflow(Refer to the screenshot). 2. Click on add new product. 3. Add product name and select Catalog....
Justify option is only available for Images and not available for Text and Video in Product Description
legacy Troubleshooting
Issue Steps to Reproduce: Click on any existing product or add a new product Add small image Select image, you will find justify image options Add text Select text, you will not get Justify option in Basic Text Styles  Environment Liferay DXP 7.3 Commerce 3.0 Resolution Editors are...
Search is not working on Channels under Products -> Visibility
legacy Troubleshooting
Issue Steps to reproduce: Select any Product and go to Visibility.  Add multiple channels to the product. Search any channel (which are already mapped) Environment Liferay DXP 7.3 Commerce 3.0 Resolution The observed behavior is a known issue/bug. If the hotfix is required for this...
How to Configure Liferay DXP with Multiple IdPs (OKTA via SAML and OIDC)
legacy How To
This article documents the way to configure Liferay DXP 7.x as a Service Provider working with two SSO protocols (Okta using SAML 2.0 and Google OpenID Connect). The basic configuration can be achieved within Liferay out of the box, but extra custom code is required to make it fully...
Asset Publisher widget shows author and modified date by default from Liferay DXP 7.2 onwards
legacy How To
Issue Dragging and dropping an Asset Publisher widget on a page will show, by default, the author and the modified date for all of its contents contrarily to other previous versions. Environment Liferay DXP 7.2+ Resolution There is no way to change these default settings via UI. A...
After upgrading from 6.2 to 7.3, the Control Panel Data Migration tab is unavailable
legacy Troubleshooting
Issue After upgrading from 6.2 to 7.3, when accessing the Control Panel Data Migration tab, the page is unavailable, and an Oracle specific error like the following is thrown: ERROR [http-nio-8080-exec-12][JDBCExceptionReporter:234] ORA-00932: inconsistent datatypes: expected - got CLOB_...
When a Friendly URL is created the redirection is temporal (302) when it should be permanent (301)
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When a Friendly URL is created the redirection is temporal (302) when it should be permanent (301) Environment Liferay SaaS with DXP...
Sharing web content on web content display portlet between sites other than the Global Site - DXP 7.1 - 7.3
How To
Issue We can configure the site scope on Web Content Display Portlet to share web content between the global site and other sites. However, we would like to share content between sites other than global site, but this is not possible through the scope configuration of the web content...
Logging in a Liferay instance with a user whose prefered language is different from the default portal language
legacy
Issue Access to the portal with a user who has a different language set up than the default configured. Environment Liferay DXP 7.2 Resolution Liferay will show the portal in the language configured in its settings. Even if the user logged in has a different one. i.e: If "Spanish" is the...
Product Detail Portlet breaks and a nullpointerexception is printed in the logs
legacy Troubleshooting
Issue When the product options are not complete the Product Detail Portlet breaks and a nullpointerexception is printed in the logs. Steps to reproduce: Create a product with a REQUIRED option with two variants: 1 and 2 Generate all the SKUs: it will result in 2 additional SKUs (1 and...
Typo error in french language.properties
legacy Troubleshooting
Issue There is below typo error in french language.properties in Liferay DXP 7.1 FP16: Actual:  drop-file-here-to-upload=Déopser le fichier ici pour le téléverser Expected: drop-file-here-to-upload=Déposer le fichier ici pour le téléverser Environment Liferay DXP 7.1 Resolution The...
Choice of canonical URL language between the default language or a specific language in Liferay DXP 7.0 and 7.1
legacy Troubleshooting
Issue Given a page with a friendly URL for en-US like "/page" and another friendly URL for es-ES "/pagina", visiting "http://localhost:8080/page" or "http://localhost:8080/pagina" will always display "http://localhost:8080/page" as the canonical URL, even if the visited page is...
Sitemap Index: hreflang attribute with value "x-default"
legacy
Issue Our DXP site has English (United Kingdom) as its default language. For the Liferay sitemap, shouldn't it be expected to see the "en-GB" value associated with the hreflang attribute as per this example? <url> <loc>http://localhost:8080/page1</loc>...
User Export to CSV is limited to 10,000 entries
legacy Troubleshooting
Issue I’m unable to export the complete list of user ids from Liferay. When attempting to export users to a CSV file, only up to the first 10,000 users are exported.
 Environment DXP 7.3 Service Pack 1  Resolution Liferay has a preconfigured default of 10,000 entries when exporting...
"Unexpected end of file from server" console error after configuring Remote Staging
legacy Troubleshooting
Issue While trying to enable remote staging by using two separate Liferay instances and everything is configured, we receive the following error in the console logs: DEBUG [https-jsse-nio-443-exec-3][StagingConfigurationPortlet:183]...
Not able to define document viewing permissions for a child site
legacy Troubleshooting
Issue Document viewing permissions for a child site is not getting save properly and the below error is thrown in Liferay logs on saving the permission: 2021-06-02 18:40:15.129 ERROR [http-nio-8080-exec-3][PortletServlet:119] javax.portlet.PortletException:...
How to kill the session on browser (tab or window) close?
legacy Troubleshooting
Issue The user session should be terminated immediately if they close the browser tab or window. Environment DXP 7.0 + Resolution Liferay maintains the session of 30 minutes by default and Liferay doesn't provide any such kind of OOTB feature or property to fulfill the business-specific...
The default content publisher shows author and modification date
legacy How To
Issue Is there a way to change the default values of the Content Publisher metadata from the interface? Steps to Reproduce On a page, add a content publisher portlet. Navigate to Configuration> Display configuration> METADATA Two default values appear in the Current field: Author and...
How to relate AssetEntry and AssetCategory
legacy How To
Issue AssetEntryLocalService.getAssetCategoryAssetEntries() does not return any results for a given category. How should I relate AssetCategory and AssetEntry? Environment DXP 7.1 DXP 7.2 DXP 7.3 Resolution AssetEntryLocalService.getAssetCategoryAssetEntries() and...
Enabling Antivirus Scanning for Uploaded Files does not work
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We follow the steps explained in this article Enabling Antivirus Scanning for Uploaded Files. Then we uploaded a file with a virus,...

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