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The timestamp parameter in the document URL has not been changed
legacy Troubleshooting
Issue When Web Content is published, the document URL timestamp parameter in download links is not changed Steps to reproduce: 1. Upload a normal text document to the document library, check the download link for this document and take a note of the timestamp in the download-URL 2....
Error "Invalid domain for site key" when using reCAPTCHA
legacy Troubleshooting
Issue When using Google's reCAPTCHA, the CAPTCHA option won't show, instead the message "Invalid domain for site key" is displayed where the CAPTCHA should be. Environment Any Liferay DXP version with reCAPTCHA configured as the CAPTCHA engine. Resolution reCAPTCHA uses a pair of public...
Should the download option in the Documents and Media widget be displayed immediately?
legacy
Issue Users are experiencing difficulties downloading PDFs from the Documents and Media Portlet. Steps to reproduce 1) Create a Documents and Media Portlet on the Home Page 2) Upload a PDF and other files 3) Log-out 4) Assume to be a new user and try to download the PDF by clicking on...
Piwik script won't execute
legacy Troubleshooting
Issue Steps to reproduce: 1. Start the server. Log in as  Admin. 2. Navigate to Site > Configurations > Site Settings > Advanced Tab. 3. In the Analytics section navigate to the Piwik script box and add the valid javascript. <script type="text/javascript"> console.log("This is from piwik...
How to find the "Look and Feel" and "Advanced" tabs when creating a content page
Troubleshooting
Issue When I create a content page, I am not able to find the "Look and Feel" and "Advanced" tabs. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution On DXP 7.1 and 7.2 when you create a content page while editing the page, please go to the right panel...
Assign User to Account
legacy How To
Issue Not able to select the created User to be assigned to an Account.   Environment Liferay DXP 7.4 Commerce 4.0   Resolution Users for Accounts can only be created within the Account Users interface. A regular DXP User that is created in the Users and Organizations interface cannot be...
Grid does not work properly with Rules
legacy Troubleshooting
Issue Steps to Reproduce: Start Portal Go to Content & Data>Forms Create a form with a grid and any other field Give the grid field 2 rows and 2 columns Go to the Rules tab Set a new rule that if "Grid" is equal to Value Expected Result Be able to select different values from the grid...
log4j-core-2.13.3.jar exists inside the fix pack
legacy Troubleshooting
Issue This article highlights the concern with the following path of log4j lower version jars. {liferay_home}/patching-tool/patches/liferay-fix-pack-dxp-16-7210.zip!binaries/MODULES_BASE_PATH/marketplace/Liferay Foundation - Liferay Connector to Elasticsearch 6 -...
After changing the password, site members are not redirected to a page where they don't have the guest view permission
legacy Troubleshooting
Issue After changing the password, site members are not redirected to a page Steps to reproduce: 1) Start the server, login as Admin 2) Create a new page e.g. /testpage and remove the VIEW permission for the Guest user on it 3) Create a new user e.g. user1 and, in the Memberships tab,...
Item Selector does not display PDF previews
legacy Troubleshooting
Issue PDF files not previewing in Item Selector Steps to reproduce: 1. Create a web content structure with a Documents and Media field. Create a template for this structure. 2. Start creating a new web content of this structure, click Select under the Documents and Media field, and in...
Error with liboneagentloader.so starting Liferay service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating the Liferay service image used to deploy the service, there are errors in the log and the service doesn't start. The...
It is not possible create friendly URL with only one character
legacy
Issue If I create a page with one single character FriendlyURL, when I save the page I get an error. It is not possible either by using letters or numbers. Environment DXP 7.0+ Resolution It is not possible to create FriendlyURLs with only one character. There are a couple of limitations...
Password reminder answers are not masked
legacy Troubleshooting
Issue As Liferay DXP does not hide password reminder answers, attackers can capture user's password reminder answers through man-in-the-middle or shoulder surfing attacks. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution The portal's observed...
ClassNotFoundException thrown when exporting the form entries in XLS Format
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay 7.2 server. 2. Create a form. 3. Deploy created form on the page and submit it. 4. Go to form configuration and select 'view entries' > Export. Choose format XLS.  Expected Result: Form entries must be exported in XLS format. Actual Result:...
Is there a REST API method to revoke the OAuth2 tokens?
legacy How To
Issue We want to provide a public REST API method to revoke the OAuth2 tokens following the RFC 7009 specification https://datatracker.ietf.org/doc/html/rfc7009#section-2.1 Does Liferay provide this functionality? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Unfortunately,...
WCAG Accessibility issue on the <@liferay_ui["quick-access"]> taglib
legacy Troubleshooting
Issue (WCAG) accessibility issue on the <@liferay_ui["quick-access"]> taglib. Steps to reproduce: 1. Start Liferay 7.2 dxp-8 server, log in as Admin on Chrome browser. 2. Create a new dummy theme with Theme Generator & deploy it on the server. 3. Download the Axe extension for...
Unable to create role with edit/update/delete permissions on all widget's application display templates
legacy Troubleshooting
Issue If you want to manage permissions on all widget's templates / adt's you can use a general Administrator role or a specific custom role. With the current implementation users having the custom role will only be able to add templates and manage those templates that they have been...
AssetEntryUsage entries are not automatically generated during lar importing
legacy
Issue We observed that after importing a full site export (pages + web contents), there are not any entries for AssetEntryUsage in database. We checked it with our own groovy script. Our problem is that we have more than twenty sites with hundreds of web contents in each of them, and we...
Problems migrating component from AUI to Clay
legacy How To
Issue Migrating components from AUI to CLAY, there are some features that cannot be directly adapted. Sometimes, these problems in the migration bring features requests or functionality questions regarding CLAY components. Should these requests be sent to the support team? Environment...
Users can access the Control Menu from DXP 7.3
legacy
Issue On DXP 7.2, the Control Menu was not visible for Users and Power Users, but from DXP 7.3 it is. But since they don't have any permissions, the Control Menu seems to be empty. Environment DXP 7.3+ Resolution It's intended to see the Control Menu icon when logging in with a user that...
Mouse scrolling is not working while adding and dragging a new portlet from the sidebar from DXP 7.3
legacy Troubleshooting
Issue On larger widget pages, positioning a portlet while adding it from the sidebar by dragging can be uncomfortable from DXP 7.3 as mouse scrolling is no longer working. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The replacement of the metal-drag-drop library to React-DnD...
I cannot reuse a friendly URL that has already been used by another page
legacy Troubleshooting
Issue We are experiencing an issue where it is not possible to reuse friendly URLs that have already been used by another page and are no longer in use. I get the following error message: Error: The friendly URL is already in use. Please enter a unique friendly URL. Environment Liferay...
Backup in non-production environment
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to configure backup in a non-production environment Environment Liferay PaaS Resolution The Service Update 2021-25-1 to the...
Are there Blade templates available for custom Web Content structure fields?
legacy How To
Issue Is it possible to use a Blade template to create a personalized Field for a Web Content structure? Environment Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution For Liferay DXP 7.3 and lower versions, there is no such Blade template.  For Liferay DXP 7.4 it's possible to use the...
Global site DDMs are not exported
legacy Troubleshooting
Issue We have some DDMs defined in Global site. In a second site (Site A), we define some DDLs that use those DDMs from Global site. We export the Site A DDLs. When we try to import them in a third site (Site B), several errors arise because of DDMs are not included in the export file,...
Publication fails caused by "No User exists"
legacy Troubleshooting
Issue Publishing a Widget Page Template from Staging to Live will fail if the user who created it no longer exists. The following stack trace is seen in the logs: Caused by: com.liferay.portal.kernel.exception.NoSuchUserException: No User exists with the primary key 20103 at...
Use user logged data in autofill form provider
legacy
Issue How to configure form provider in order to use logged user data. Resolution Right now this cannot be achieved since the information retrieved when configuring the provider to invoke jsonws get-current-user is the information relative to the configured user credentials. There is an...
New user is not being able to login properly
legacy Troubleshooting
Issue A new user (this also happens to LDAP users) is unable to log-in the first time, but seems to be able to log-in on the second attempt. Steps to reproduce: 1) Create a guest user from Create Account tab at the sign-in page. 2) Click on the sign-in button 3) Type the username and...
Missing thumbnails after upgrading from DXP 7.0 to DXP 7.1+
legacy Troubleshooting
Issue After the upgrade, thumbnails are missing when we open the image gallery in the content WYSIWYG editor. Clicking on the cards makes the thumbnails appear. Environment Upgrade from DXP 7.0 to 7.1+ Resolution Liferay DXP 7.1 is using Adaptive Media to generate thumbnails for images...
Wiki has no multi-lingual functionality
legacy How To
Issue We have detected that wiki has no multi-lingual functionality, so it is not possible to translate their content and display the wiki pages in the correct language depending on the user. Environment Liferay DXP 7.0-7.4 Resolution This is a product limitation: Unfortunately, the...
ADT (Application Display Template) parameter configuration or update
legacy
Issue Structures and contents can have configurable parameters that can also be updated. Can we do something like this on an ADT? Environment DXP 7.0+ Resolution There is no option to do the same on ADTs. You have the following options at your service: Opening a Feature Request Please...
Web Content Template caching: Changes are displayed even though Resource modifications check is set
legacy
Issue We are trying to cache web content templates and we checked the cacheable parameter for a template. We also set the resource modifications check option to 60000. We see those modifications are displayed immediately and we expect them to be displayed every 60000 ms (so every...
HTTP ERROR 414 when attempting to move web contents/folders
Troubleshooting
Issue When I try to select all web contents and/or folders and try to move them to another folder I receive an "HTTP ERROR 414". Reproduction Steps: Go to Content & Data --> Web Content Create several web contents (more than 75 entries for DXP 7.2, and more than 60 entries for DXP 7.3...
Re-importing contributed fragment collections cause missing default resources
legacy How To
Issue If a fragment on a page has a static resource (an image for example), it will disappear when the fragment collection is imported again. Environment DXP 7.3 DXP 7.4 Resolution This is the expected behavior because there is an option that needs to be enabled by default.: Go to...
How to install Developer Studio using command line
legacy How To
Issue How to install Developer Studio using command line Environment Liferay Developer Studio Resolution Download the installer. Install Developer Studio using the following command ./LiferayWorkspacewithDevStudio-xxx-linux-x64-installer.run --mode unattended --java_executable...
Password reset notification emails may be sent to different email addresses
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event Instance settings>Email address>Email sender's email address has been...
Memory information displayed on the server management resource screen
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Which values do the"Memory Capacity" and "Maximum Memory" displayed on...
SightRoll specifications when a user is removed from the site
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue If I remove a user from the site, what happens to the configured...
Guest user cannot see the Questions widget
legacy Troubleshooting
Issue I placed a Questions widget on a Widget Page and posted a question. The Questions widget has the Guest View permission. When a Guest user access this widget page, the posted question is not display and the portal displays the error "Error Loading Topics". Environment Liferay DXP...
How to switch between modal and full screen display of the login screen
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event Can I switch between modal and full screen display of the login screen?...
Nothing appears in the search "suggestions" widget.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Nothing appears in the "Suggestions" widget forsearches, with or without...
Form Focus Object
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue When you use the TAB key to move input items, the "label" of the form is...
The birthday is reset to {01/01/1970} on LDAP import
legacy Troubleshooting
Issue Every time a user is logged in, the birthday is automatically updated to the default value {01-01-1970}. We configured the LDAP server in Instance Settings. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution The resolution is to add "birthday" to the list of User Ignore...
Can the Web Content-related elements' IDs change after export/import processes?
legacy
Issue I want to know if the IDs that can be seen on the UI for Web Content articles, Structures, Templates can change after exporting and importing them on the same or a different site. We did a test where we exported a web content article and imported it to another site, the ID changed...
Configuring individual value to Settings of files when using Multiple File Upload
legacy
Issue I would like to add individual value to each file for their Settings (e.g. Document Type, Display Page, Categorization, Expiration Date, Permissions) when using the Multiple File Upload option to upload several files at one time. Environment Liferay DXP 7.3 Resolution When using...
Unable to access jsonws API over Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User gets below error while trying to access jsonws API over Liferay PaaS with Basic Auth enabled at Webserver level: "error": {...
Unable to create Objects with system reserved names
legacy
Issue This article details some of the names that Objects will not be able to use as they are system-reserved. Environment Liferay DXP 7.4 Update 9+ Resolution Please refrain from using the following names as they are system reserved: actions companyid createdate creator datecreated...
Menu links not showing up in custom module after upgrading to Liferay DXP 7.3
legacy Troubleshooting
Issue In Liferay DXP 7.0, users may have used the out-of-the-box Document Library Display Portlet to implement their own customizations with uploading Documents. However, when migrating this customization to Liferay DXP 7.3, it has been found that Document links or Menu items may not be...
Cannot export Wiki to PDF using LibreOffice
legacy Troubleshooting
Issue Steps to reproduce: 1) Have OpenOffice installed on the machine where Liferay DXP is running. 2) Start headless OpenOffice using this command soffice --headless --accept="socket,host=127.0.0.1,port=8100;urp;" --nofirststartwizard 3) Start Liferay DXP 4) Enable OpenOffice conversion...
Custom filter(Filter Query Type:Query String) on the search result page is not working fine
legacy Troubleshooting
Issue The custom filter(Filter Query Type: Query String) on the search result page is not working fine ERROR [ajp-nio-172.1.129.27-8080-exec-2202][ElasticsearchIndexSearcher:169] java.lang.RuntimeException: org.elasticsearch.action.search.SearchPhaseExecutionException: Failed to execute...
Search service restarting continuously
legacy Troubleshooting
Issue Search service is restarting continuously having similar errors as below: search[search-0] java.lang.StackOverflowError: null at org.apache.lucene.util.PriorityQueue.<init>(PriorityQueue.java:105) ~[lucene-core-7.7.3.jar:7.7.3 1a0d2a901dfec93676b0fe8be425101ceb754b85 - noble -...
User shouldn't be able to select more than one category if Allow Multiple Categories is toggled to No
legacy Troubleshooting
Issue Steps To reproduce 1. Go to Site Content -> Categorization -> Categories 2. Add a new Vocabulary called Test 3. Toggle Allow Multiple categories to No. Click on Save. 4. Add 3 categories in Test - A, B, C 5. Create a new Basic web content 6. Under Metadata > Search category, click...
Stored XSS with Blog
Troubleshooting
Issue Steps to reproduce: 1) Add a Blog's widget to a page 2) Add a blog entry 3) In the content field, switch to code view (or source view) 4) Enter a script in the content field. 5) View the newly added blog entry Observed Behavior: The script runs Expected Behavior: Script doesn't...
Scheduled Articles continue to be displayed with scheduled filter when edited to be published
legacy Troubleshooting
Issue When an article gets initially published with a scheduled date, then edited to display immediately, the article will still appear when the schedule filter tag is used. Steps to reproduce 1) Navigate to Default site > Content & Data > Web Content 2) Add a web content 3) Set 'DISPLAY...
How Can I Reset My Liferay PaaS Environment to its Original State?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Every so often, a situation may arise during development or testing where you need to bring your Liferay PaaS environment to a...
Buttons do not have an accessible name exception
legacy Troubleshooting
Issue When running a Lighthouse Accessibility audit in Liferay DXP 7.2 a "Buttons do not have an accessible name" exception is flagged on the report. Steps to reproduce: 1. Start Liferay DXP 7.2 fix-pack 6. 2. Open Dev Tools > Lighthouse > Generate Report (Accessibility and Desktop only)...
How to remove users from Liferay that are deactivated / deleted in the LDAP server
legacy How To
Issue When a user is no longer listed in the LDAP server, the authentication fails and the user cannot log in anymore, but a dead user entry remains in Control Panel -> Users. Environment Liferay DXP 7.0+ Resolution There is a way to synchronize user deactivation with the...
Service Builder not compiling correctly using Maven after the upgrade: ArgumentsResolver is not found in com.liferay.portal.kernel.dao.orm
legacy Troubleshooting
Issue After upgrading from DXP 7.0 to 7.3 we are having the error "ArgumentsResolver is not found in com.liferay.portal.kernel.dao.orm" if we try to recompile our service builder services using Maven: [ERROR]...
Transform LDAP attributes to be properly mapped to Liferay fields
legacy How To
Issue I need to transform some attributes from my LDAP to be properly mapped with the Liferay fields. Environment Liferay DXP 7.3 Resolution We can define mappings from LDAP attributes to Liferay fields in the Liferay LDAP server configuration. Usually, these attributes can be mapped one...
Segments based on User text custom fields
legacy Troubleshooting
Issue We have created a segment based on a text User Custom Field and the segment does not find users for texts with more than one word (e.g. "Finance Department"). Environment Liferay DXP 7.3. Resolution The text Custom Field must be created as "Searchable" and the option "As Keyword"...

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