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How are Known Individuals identified?
legacy Troubleshooting
Issue We would like to know how Analytics Cloud identifies Known Individuals. Environment Analytics Cloud Resolution Users are identified based on their Liferay user accounts. These accounts are synced to Analytics Cloud during the first setup. They become Known Individuals when they log...
How to resync contacts?
legacy How To
Issue I would like to know how to resync contacts in Analytics Cloud. Environment Analytics Cloud DXP 7.0+ Resolution In your Liferay portal, go to Control Panel > Instance Settings > Analytics Cloud > Synced Contact Data > Sync Contacts and disable the sync In the same place, enable the...
Keyword search ignoring description field.
legacy
Issue When using the keyword search, if you use only part of the "description string", the file you are searching for will not appear in the search result. However, when the exact string is input in the name field, the file will appear in search results. Example- 1) Upload a...
Unable to retrieve the properties from Analytics Cloud
legacy Troubleshooting
Issue We connected our Liferay instance to Analytics Cloud and the instance shows that the connection is successful. But when we try to Sync Sites, we receive the following error message: For our Liferay instances, we opened the URLs below: https://analytics.liferay.com...
Modifying the extension of a document persists even on downloading the file
legacy Troubleshooting
Issue Changing the extension of document and media file, causes the downloaded file to have the modified extension. Steps to Reproduce: 1. Create a new basic document 2. Upload a file to the document (liferay-logo.png for the test). Publish 3. Download the file 4. Edit file and change...
Uploading an image to a form using the 'Web Content Images' option fails
legacy
Issue Users are unable to upload a new image using the option Web Content Images. Steps to reproduce 1) Log in as the admin user. 2) Navigate to Content & Data > Forms > Create a new Form with an Image element > Publish. 3) Navigate to Site > Add a Form Widget > Display the Form created...
web.server.host property with multiple Liferay instances
legacy
Issue Which entry should be added to the web.server.host property in case there are multiple instances added on a single Liferay portal. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution In case there are multiple instances/ virtual hosts added over a...
After editing them and restarting the server, default vocabularies are duplicated
legacy Troubleshooting
Issue Stage and Topic vocabularies recreate again in the global site Steps to reproduce: 1) Navigate to the Global site 2) Assert that Topic, Stage, and Audience vocabularies have been created 3) Control Panel > Instance Settings > Localization (Change the default language, for example,...
Unable to add newly created product in the product group
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site by using the minium site template. 3. Create a Product Group. 4. Check that user can add any existing product from the Minium site to the Product Group. 5. Now, create a new simple product. 6. Try to add the new Product...
Categorization of 'Blogs' is not working
legacy Troubleshooting
Issue When creating blogs, tags and categories do not appear. Steps to reproduce: 1. Navigate to left side menu of Site -> Categorization -> Tags 2. Create 2-3 tags and category 3. Place the following properties in portal-ext.properties file jsonws.web.service.paths.includes=...
Slowness in the IDE
legacy Troubleshooting
Issue Users are experiencing slowness during the 'gradle refresh' process as well as during the local deployment of the Tomcat application server. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution When the user does not provide enough memory to the IDE, the slowness...
How to get rid of SSLHandshakeException?
legacy Troubleshooting
Issue When trying to access the site URL, the console displays the following exception, and the site is inaccessible. javax.net.ssl.SSLHandshakeException: Received fatal alert: handshakefailure javax.net.ssl.SSLHandshakeException: Received fatal alert: handshakefailure at...
Fragment should be accessible with its original name
legacy Troubleshooting
Issue The export/import of content pages with references to fragments in global is currently limited (using LARs). Steps to reproduce: 1) Navigate to the Global site 2) Create a new collection and a new Fragment in it 3) Export the Collection(LAR export) 4) Create a new site and a new...
Is Analytics Cloud GDPR-compliant?
legacy
Issue We are evaluating Liferay Analytics Cloud and we need information about GDPR compliance, location of the data centers, encryption of physical media, and data privacy. Where can I find this information? Environment Analytics Cloud Resolution Please review the following articles:...
Design > Fragments should allow resizing of HTML, CSS, and JavaScript boxes
legacy
Issue The HTML does not wrap, the boxes cannot be resized, and it is difficult to read longer HTML lines. Steps to reproduce: 1) Login as an 'Admin' user 2) Navigate to Design -> Fragments 3) Edit any Fragment by clicking on the kebab menu 4) Under the Code tab the HTML, CSS, and...
Password email notification trigger
legacy
Issue What triggers an outgoing email of the Body without password template? Environment Liferay DXP 7.3 Resolution The "Body without Password" template is used when a user creates their own account via the login portlet AND the property login.create.account.allow.custom.password=true...
Form rules do not work when using repeatable Fields Groups
legacy
Issue We have added some rules in a form, related to repeatable fields groups. Those rules show certain fields based on selected values. The issue arises when the values are repeated in the form, clicking in the 'plus' (+) button and adding a second repeatable fields group. The values...
StorageException occurs when trying to access Google Cloud Storage.
legacy Troubleshooting
Issue The File Storage is configured to Google Cloud Storage. When performing some actions in Documents and Media, Liferay attempts to access Google Cloud Storage and raises the following exception: 06:42:27.828 ERROR [https-jsse-nio-8443-exec-23][PortletServlet:119]...
How do I install FFmpeg on Windows?
legacy How To
Issue This article will walk you through the process of installing FFmpeg on Windows. Environment Liferay DXP 7.4 Resolution To install FFmpeg on Windows, follow these steps: 1) Have the most recent version of FFmpeg. 2) Using a file archiver such as 7-zip, unzip this file. 3) Rename the...
Not Able to Preview PDF Document in Recycle Bin
legacy Troubleshooting
Issue After a PDF document is moved to the Recycle Bin, it cannot be previewed. Steps to Reproduce Open Menu > Content & Data > Documents & Media Upload a pdf and publish Click 3-dot menu next to the pdf > Move to Recycle Bin Open Menu > Recycle Bin Click on the pdf file name Observe...
Error: Unable to send message: Invalid Addresses
legacy Troubleshooting
Issue After integrated the Mail Server:  Exchange in Liferay DXP there is a following Error in the logs:   ERROR [liferay/mail-1][MailEngine:74] Unable to send message: Invalid Addresses com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.54 SMTP; Unable to relay recipient in...
Unable to revert hotfix
legacy Troubleshooting
Issue In some circumstances, users are unable to revert back their hotfix from their environment. The cause is often due to corrupt hotfix files or missing files in this environment, which could happen as a result of applying modifications to a running DXP server. Sometimes, users...
Unable to view uploaded video in blogs
legacy Troubleshooting
Issue It is not feasible to use uploaded videos in blogs via the content option.  Videos, on the other hand, can be seen properly uploaded in the documents and media section, so these videos should be present here so that users can select them from this option. Environment Liferay DXP...
How to do exact search in Liferay Commerce?
legacy
Issue Steps to reproduce: 1. Start Liferay DXP 7.2, Commerce version 2.2.0 2. Navigate to products. 3. Create 2-3 products (Note: create some products with the same keyword in the full description) 4. Now, search for the product within double quotes. Expected Behavior: The product with...
Edit an uploaded image for a web content field
legacy How To
Issue A web content structure can include an Image or a Documents and Media field.  When editing such a web content you can upload a new image for that field.  Is it possible to edit (crop, apply a filter, etc) the image when uploading it? Environment Liferay DXP 7.2, 7.3, 7.4 Resolution...
Need to hide Liferay Auth token as it is visible in Page source
legacy
Issue When using the burp suite tool to intercept traffic, the Liferay Auth token is visible in the Page Source, which could make the environment vulnerable in the user's view. Environment Liferay DXP 7.0+ Resolution This observed behavior is expected and poses no security risk. The...
Cannot change the HTML WYSIWYG editor in webcontent or document types
legacy
Issue In DXP 7.4, we want to change the HTML WYSIWYG editor in web content and documents and media types from CKEditor to AlloyEditor. When we try to change it using the following portal-ext.properties property, the editor is not changed:...
Product images are not visible to guest users
legacy
Issue Steps to reproduce: 1. Start Liferay 7.2 fix-pack-14 and commerce version 2.2.0 2. Sign in as an admin. 3. Navigate to catalog and create a catalog named 'Test Catalog'. 4. Now, navigate to products. Click on the '+' button and select as simple. 5. Create a product by choosing the...
Host name does not match the certificate subject provided by the peer
legacy Troubleshooting
Issue Configuring S3Endpoint to connect the S3 bucket is giving the below error 2022-08-25 13:02:50.718 ERROR [default task-22][ImageImpl:69] Error reading image 4407228 com.liferay.portal.kernel.exception.SystemException: Unable to execute HTTP request: Host name...
S3Endpoint feature in Liferay DXP 7.0
legacy How To
Issue The S3Endpoint feature is missing in Liferay DXP 7.0 to configure the AWS S3 bucket Environment Liferay DXP 7.0 Resolution The observed behavior is a new feature that got introduced in DXP 7.3 and can be backported to Liferay DXP 7.0 using LPS-73608, LPS-127953, LPS-136069....
How to enable Liferay Enterprise Search Security (X-Pack)
legacy Troubleshooting
Issue We have a requirement to turn on the authentication and monitoring for our Elasticsearch server, but after downloading the Liferay Enterprise Search Security, we can't enable it because it requires credentials How can we get those credentials and enable the security features for...
SAML plugin for DXP 7.4 is not available for download from Marketplace
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue SAML plugin for DXP 7.4 is not available for download from Marketplace...
Why are there fewer users in the segment with a custom field?
legacy Troubleshooting
Issue We would like to create a segment with a custom field as the condition. We can see that the number of users displayed is less than it should be. Why? Environment Analytics Cloud Resolution The number of users depends on whether the user was recognized as a known user by Analytics...
When logging in with an OpenID Provider, the portal shows "Internal Server Error"
legacy Troubleshooting
Issue When configuring an OpenID Provider and trying to log in with an user, the callback to the portal shows an error message similar to the one below: Internal Server Error An error occurred while accessing the requested resource....
Content pages in search results don't link to the page
legacy Troubleshooting
Issue When I search with the configuration “display selected result in context” unselected, clicking on content page results throws an error, and the results don’t display. Environment DXP 7.2 Resolution To resolve this behavior, open a help center ticket to request a hotfix containing...
After clicking on the invite link, a Workspace Error is displayed
legacy Troubleshooting
Issue I was invited to an Analytics workspace. When I click on the link in the invitation e-mail, the following message is shown: Environment Analytics Cloud Resolution This behavior happens in the following 2 cases.  Analytics Cloud was not configured for the first time. Solution: use...
"No JSON web service action with path /dlapp/get-temp-file-names and method null for null" when using the multiple upload form in Documents and Media
legacy Troubleshooting
Issue Steps to reproduce: Set thejson.web.service.enabled property to false Go to Documents and Media portlet and use the "Multiple upload" option to upload files You could see this error in server logs: 2022-07-15 11:25:29.566 ERROR...
Can you use group email address with Analytics Cloud?
legacy
Issue There is an e-mail address that includes some other e-mails and has a separate inbox as well. Can invites be sent to it and can be used with Analytics Cloud? Environment Analytics Cloud Resolution Group e-mail addresses can be used just like regular e-mail addresses. You can send...
Does OpenOffice integration allow DOCX format conversions?
legacy Troubleshooting
This article includes a link to third-party documentation and third-party resources are not supported or maintained by Liferay, so should be used at your team’s discretion. Issue I want to download my text documents in docx file format, using OpenOffice integration.  I currently am only...
A form that is rendered on a page will automatically save a draft of the form even if there has not been any interaction
legacy Troubleshooting
Issue Steps to Reproduce Go to Product Menu > Liferay DXP (Site) > Content & Data > Forms, and add a new form. Give the new form a title (e.g. My Form), and a Select from List with option A and option B. Go to the Liferay DXP site, and add a Form widget to the Welcome page. Select the...
Embed Internal Videos in Knowledge Base Articles
legacy Troubleshooting
Issue The video button the editor for Knowledge Base Articles does not allow for connecting to videos that are uploaded to Documents and Media   Environment Liferay DXP 7.3 Liferay DXP 7.4   Resolution Liferay DXP 7.4 To embed videos in Knowledge Base articles, ffmpeg transformation will...
How to view the total number of downloads during a certain time period?
legacy How To
Issue When a report is added to an asset, we can only see the number of downloads for each day. How can we view the total number of downloads within a particular time period? Environment Analytics Cloud Resolution You can create an Event Analysis with the following options set: Analyze:...
Is Liferay creating cookies site base?
legacy
Issue Is Liferay creating a cookies site base? If so, where exactly on the Liferay server would all the cookies be physically kept?  Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution The majority of Liferay's cookies are of the "Persistent" type. As...
Search result is not appearing for web content when switching to card view
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Create a new basic web content. 3. Search the created web content in the search bar. 4. Now, switch the Display Style to Card view. Expected Behavior: The searched web content must be visible in the search result. Actual Behavior: The...
Questions widget's My Subscription tab incorrectly displays message board subscriptions
legacy Troubleshooting
Issue All message board subscriptions are shown in the Questions widget "My Subscriptions" tab and are listed as "Questions" even though some are not marked as Questions in Message Boards.  Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Only message board entries marked as...
What to do when AutoFill input is not accepted for the first time on a Form.
legacy Troubleshooting
Issue When I  use the AutoFill input in Internet browsers, it does not populate for the first time in Forms. After I make a second attempt to update the fields, the Form is populate successfully. Environment DXP 7.2 DXP 7.3 Resolution This was fixed by LPS-140110. Please patch up to 7.3...
Liferay PaaS deployment stuck at jenkins
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment gets stuck at jenkins with below error: stderr: fatal: Unable to create...
Only the Form title is displayed when using an embedded Form
legacy Troubleshooting
Issue We are experiencing an issue when we embed a Form in a Web Content Template that is used to display the content of a Structure. We are relying on the following documentation: Setting Default Preferences for an Embedded Portlet Portlet IDs We added a Web Content with a certain...
User redirected to the personal site (My Site) instead of the current site after opening notification
legacy Troubleshooting
Issue When on the main site, click Notification from the user menu (by clicking the avatar on the top right). The notification interface will open, but on the left side menu the site will be changed to My Site, instead of remaining on the main site Environment DXP 7.3 Resolution Go to...
Object entry permissions are not working when impersonating users.
legacy Troubleshooting
Issue When logging in as an administrator and impersonating a regular site member (with non-elevated permissions), all records are shown instead of just the records of the Site Member. However, when using Objects to create a form where users can enter a number of entries using the...
If a drop zone is inserted between 2 others with existing fragments placed, the drop zone content is shifted
legacy How To
Issue A fragment is created with multiple drop zones and some other fragments are placed onto these zones. <div class="fragment_1"> <h1> Drop Zone 1 </h1> <lfr-drop-zone id="drop-zone-1"></lfr-drop-zone> <h1> Drop Zone 2 </h1> <lfr-drop-zone id="drop-zone-2"></lfr-drop-zone> </div> If...
When selecting a blog cover image, the uploaded video is unavailable
legacy
Issue Encountering challenges with uploading videos using the document and media portlet in blogs Steps to reproduce: 1) Navigate to Liferay DXP> Content and Data> Documents and Media 2) Upload a video (.mp4) 3) Navigate to 'Blogs' 4) Click for an 'add blog entry' 5) Select file>...
Disable Personal Information Fields in User Account Settings
legacy How To
Issue I would like to disable personal information fields in user account settings to prevent users from editing their names, screennames and other such personal information. Environment DXP 7.3 Resolution Add the following lines to the portal-ext.properties file:...
How to retrieve the layouts where a web content is displayed
legacy
Issue How to determine what page a web content is displayed on. Resolution Best approach is to use the methods of the API provided by com.liferay.journal.service.JournalContentSearchLocalServiceUtil  , content:...
Problems with Images in WebContent Structures
legacy Troubleshooting
Issue 1. Use a vanilla 7.1 with dxp-2. 2. Enable local staging for a new site. 3. In the staging site create a web content Structure and add a field of type Image and set the field as "Required". 4. Create a new web content with the structure. 5. Insert test data and in the "image...
How to output the list of file names in "Documents and Media
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is it possible to batch output a list of files in a specific folder in...
I want to dynamically set the "initial value" property of web content structure and date type.
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I want to place a date type item in the structure and set the initial...
Disabled commerce shows error about missing bundles at startup
legacy How To
Issue Commerce is disabled by using the enterprise.product.commerce.enabled=false property Starting up with this property the following error is logged at startup: WARN  [main][SystemCheckOSGiCommands:137] Declarative Service Unsatisfied Component Checker check result: _Bundle {id: 1027,...
How to increase index.max_result_window from Liferay
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Learn more: Search Result Limit with Elasticsearch: Mitigating "Result window is too large." errors with index.max_result_window Issue When...
Multilingual support for password reset emails
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue When logging into Liferay, if you log in with your email address +...

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