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How can I restart just one Liferay node from the Cloud Console?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue One node isn't working as expected, but I don't want to...
How to filter Objects entry with picklist's name in filter
legacy
Issue I have created 2 picklists, e.g. picklist1 and picklist2. And I created 1 object where I create 2 fields of type picklist and I mapped this to above picklists. Now I have added an object entry. Picklist values are...
Is there a way to bypass CAPTCHA without having to disable it?
legacy How To
Issue We will do some Automation tests in our QA environment and would like to know if it is possible to bypass CAPTCHA using configuration settings without having to disable it. Environment Liferay DXP 7.4...
Content creators should able to change the permissions of multiple content at the same time
legacy
Issue As a Content Creator, I want to be able to change the Web Content permissions as a bulk action. So that I’m able to change the permissions of several content at the same time. Environment Liferay DXP [all...
The status for shared content is blank
legacy
Issue The status is not visible, it always coming blank.  Steps to reproduce: Navigate to the 'Content and Data'> Document and Media> upload 1-2 documents upload a new image and click on three dots to get the share...
"Text verification failed" Captcha error
legacy Troubleshooting
Issue We are trying to use the Reset Password functionality, but every time we enter the captcha text correctly, we always get an error saying: "Text verification failed". We noticed this same behavior on other...
Need to create a role for accessing Server Administration
legacy
Issue User needs to create a custom role and add permissions to access Server Administration Environment Liferay DXP 7.0+ Resolution There are no options provided under System to add these permissions. Only an...
Need to save the value of the Form's disabled field
legacy
Issue When we disabled the form field using the 'Form Rule', it disabled the fields for the specific user who did not fit the provided role or did not match the criteria. For other users who do not fit the same role...
User can see more Organisations
legacy
Issue We have a problem the User, who has access and rights to selected organizations, can see all organizations when updating user info. Reproduction steps: Customer main user opens Users and Organizations...
Use Javascript with Client Extension on pages
legacy How To
Issue How to run Javascript on pages using a client extension? Environment Liferay DXP 7.4 Resolution With a JavaScript (JS) client extension you can run your own JavaScript on any page in Liferay without...
Missing Parameters Format in JSONT File when using Data Migration Center
legacy Troubleshooting
Issue Facing an issue with the missing parameters in the JSONT format file when using the "Data Migration Center" portlet. Batch Client Extension only supports the "JSONT" file format. After generating the "JSONT"...
Vulnerability in Apache Tomcat (CVE-2023-46589)
legacy Troubleshooting
Issue This security vulnerability (CVE-2023-46589) has been reported, and it is fixed in Tomcat 9.0.83. However, our current Liferay DXP 7.4 update 67 has a 9.0.71 Tomcat version. Environment Liferay DXP 7.4...
Your license does not have any allowed MAC addresses
legacy Troubleshooting
Issue I am trying to activate my license but received the following error displayed on the screen  ERROR: DXP Production license validation failed java.lang.Exception: Your license does not have any allowed MAC address...
Sidecar Elasticsearch process is aborted
legacy Troubleshooting
Issue Unable to restart the Liferay application server even after clearing temporary directories and 'An unexpected system error occurred' is showing on the UI. Following error appears in the log file:...
Liferay 6.2 EE 173 and CVE-2024-25145
legacy
Issue We have found the following article CVE-2024-25145 Stored XSS with search results if highlighting is disabled, however it does not specify whether Liferay 6.2 EE 173 is affected or not. Environment Liferay 6.2 EE...
ConnectionPoolTimeoutException: Timeout waiting for connection from pool when full reindex
legacy Troubleshooting
Issue As an Admin, users want to be able to decide if they want to cache extracted text when indexing so that if they are doing re-indexing they can disable this cache. In 7.4, there is an HTTP request call to S3...
Unable to start sidecar elasticsearch after upgrading JDK 8 to JDK 11
legacy Troubleshooting
Issue Following error appeared in the console after upgrading JDK 8 to JDK 11: [Sidecar:617] Sidecar Elasticsearch process is aborted java.util.concurrent.ExecutionException:...
java.net.UnknownHostException: artifacts.elastic.co
legacy Troubleshooting
Issue While starting the Liferay application server, the below error is encountered in the log file: ERROR [Start Level: Equinox Container: 53ada45d-f96c-449b-8a58-e68855c57982][ElasticsearchConnectionManager:70]...
Uploading the large image the resize option is not appearing to resize the editor
legacy Troubleshooting
Issue Upload the large image in the web content editor; the option to resize the editor is not available for the first time to check after publishing. Steps to reproduce: 1. Start the server. 2. Navigate to the...
Quarterly Release Error: [ComboServlet:389] Skip /o/frontend-js-jquery-web/jquery/boostrap.bundle.min.js
legacy Troubleshooting
Issue After upgrading/downloading the latest Quarterly Releases, upon startup the following error is populated: [ComboServlet:389] Skip /o/frontend-js-jquery-web/jquery/bootstrap.bundle.min.js.  This error populates...
Specific pages show the message "No theme found for specified theme id custom_WAR_customtheme. Returning the default theme." in logs
legacy
Issue The following warning message appears in logs: [http-nio-8080-exec-13][ThemeLocalServiceImpl:220] No theme found for specified theme id custom_WAR_customtheme. Returning the default theme. Environment Liferay...
Multiple Open Orders for an Account
legacy Troubleshooting
Issue Multiple orders are being created for an account. Multiple orders should not be in the open status if they are placed from the same account or have the same order ID. The cart should be updated with the...
Fragments associated with Search Blueprints not appearing
legacy Troubleshooting
Issue Fragments and Web Content, primarily associated with Search Blueprints are not appearing or rendering on pages. Potentially, this error may appear when starting up environment FrameworkEvent ERROR...
Can SAML be used to send an attribute that can be used to assign site roles?
legacy
Issue Currently, SAML is not designed to be utilized to send an attribute that can be used to assign site roles. Environment Quarterly Releases Resolution This is an ongoing task, LPD-6336, for Liferay. Liferay is...
Why the Memory Metrics in Liferay PaaS differ from Liferay DXP
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Explain why the memory metrics for the Liferay service shown...
How to remove languages in Instance Settings?
legacy How To
Issue How can a user remove languages in Instance Settings? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Start up a vanilla bundle without any specific language settings. Go to Control Panel >...
How to use anchors in CKEditor
legacy How To
Issue I need to make use of anchors in my content Environment Liferay 7,3, 7.4, Quarterly Releases Resolution To be able to use anchors in your content, you'll need to follow these steps: Add a Rich Text...
Access to Display Page Template via webdav
legacy
Issue The Display Pages templates aren't accesibles via webdav. Environment Liferay DXP 7.4 Resolution It is not possible to access via webdav to Display Page Template. There is a solution to access it via Headless API...
Product Specification is not being displayed in search results when faceted navigation is enabled
legacy Troubleshooting
Issue This article describes a scenario where search results are not being displayed for a Product specification when faceted navigation is enabled Environment Liferay Quarterly Releases Liferay DXP 7.4+ Resolution Please...
Unique constraint violation makes it impossible to change page configuration
legacy Troubleshooting
Issue The attempted efforts to modify the configuration of a page don't work. There are errors in the log about a unique constraint violation for index IX_C753170C; ERROR [default...
Using Liferay.Language.get() in React client extensions
legacy
Issue We are building custom element client extension using React. We want to manage all the translations to different languages using the Language override feature in Control panel. Environment Liferay DXP 7.4 +...
Old images' thumbnails are not displayed in Google Chrome
legacy Troubleshooting
Issue Some thumbnails related to images created a long time ago are not displayed in Chrome, but they can be displayed in Firefox. When inspecting the request through the Developer Tools, there is one of following...
Good practices in using Publications
legacy How To
Issue I would like to understand from the Product's point of view what would be the best way to create a new website using the Publications tool. What would be the best option among the scenarios below: Create the...
WARN [main][DDMFieldUpgradeProcess:626] Unable to get dynamic data mapping form field value type for content ID
legacy Troubleshooting
Issue When upgrading to Liferay DXP 7.4 or Quarterly Releases there are some warnings in upgrade.log with below stacktrace WARN [main][DDMFieldUpgradeProcess:626] Unable to get dynamic data mapping form field...
Liferay Upgrade Planner for Quaterly Releases
legacy
Issue We want to upgrade our custom developments from DXP 7.4 update 48 to the Liferay Quarterly Release 2023.Q4. We are using Liferay Developer Studio 3.9.8, but its "Upgrade Planner" tool lacks compatibility with our...
Mini-cart does not pop up if a different language is used other from English
legacy Troubleshooting
Issue Would like to open and use mini-cart, however, it does not pop up after clicking onto it. Using different language different from English (i.e. Spanish). Environment Liferay DXP Resolution You need to...
Recently published changes still shown as available for Staging in subsequent publication process
legacy
Issue Have a staged site Create a new web content article Create a new publication process and publish all the 'Content' changes by choosing the 'Last 12 hours' option After successful publication, create another...
Some pages are loaded blank when switching between pages when using the "document.write" javascript code
legacy Troubleshooting
Issue We have upgraded from Liferay 6.2 to DXP 7.4. We have problems with some pages, if you open a direct link to them, they are correctly loaded, but if you switch between pages, they are loaded blank. We have detected...
Users without permission can see title of other dynamic data lists
legacy
Issue Consider the use case below. Log in as admin and create a regular role role1 and add to it the DDL permissions visible in the attached screenshot Dynamic-Data-Lists-01.png. Create a user A. Create a user group UG1...
Data migration of documents to S3 fails with NoSuchFileVersionException
legacy Troubleshooting
Issue We use the Data Migration tool to migrate our document library from FileSystemStore to S3 (although the issue might be relevant for other migrations too) While it runs, it fails with NoSuchFileVersionException (see...
Unable to get dynamic data mapping form field value type for content ID
legacy Troubleshooting
Issue While upgrading Liferay from DXP 7.1 to 2023 Q4.0, the below warnings were encountered: WARN [main][DDMFieldUpgradeProcess:626] Unable to get dynamic data mapping form field value type for content ID 6019934...
/c/ redirects to login page
legacy
Issue When the user tries to access the URL: 'http://localhost:8080/c/', even if the 'c' page doesn't exist, it redirects to the login page instead of a 404 page not found. Environment Liferay DXP [all versions]...
Metrics workflow data in the database
legacy
Issue There is a metrics table in the workflow on UI: Navigate to Application Menu→ Workflow→ Metrics. Select the workflow belonging to it and open the transaction under the workflow In which table has the metrics...
"Unable to import user" messages when performing concurrent authenticated JSONWS calls against an LDAP cluster
legacy Troubleshooting
Issue Given an environment with the following components configured: LDAP cluster with more than one node. JSONWS calls through basic authentication. LDAP Import enabled. Login against LDAP. Several concurrent...
Can I use unique Coupon Codes in Commerce?
legacy
Issue We would like to distribute unique usage Coupon Codes to our clients.   Environment Liferay DXP 7.3+ Quarterly Releases   Resolution Unfortunately, it is only possible to configure one Coupon Code for a...
I cannot create an A/B Test on a staged Site
legacy
Issue I have a Site where Staging in enabled I want to create an A/B Test in AC The icon only shows up in the Staging site When I click it, I get the message that A/B Test requires connection to Analytics Cloud  ...
Redirecting to a Custom Page post SAML Authentication in Liferay
legacy Troubleshooting
Issue I followed the guide Setting the Default Landing Page in Liferay Portal, to set up the default Landing Page, but it doesn't work with a Custom Page. Even though I followed the given steps, users are directed...
Administrators cannot manage Omni Admin apps, like the App Manager
legacy Troubleshooting
Issue Users having the "Administrator" role cannot access the App Manager through Control Panel → System →App Manager. Environment DXP 7.0, 7.1, 7.2, 7.3, 7.4 Quartery Releases Resolution Take into...
404 Error when assigning workflow task
legacy Troubleshooting
Issue Upon assigning a single-approver workflow task, users encounter a 404 error page. The following stack trace is recorded in the logs: ERROR Unable to process portlet...
How to set up OpenOffice/LibreOffice integration in a Docker environment
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am running Liferay through Docker and I would like to enable the...
Issue with DynamicQuery for KaleoInstanceToken and DDMFormInstanceRecordVersion
legacy Troubleshooting
Issue Below error was encountered while trying to use the 'Dynamic Query' in custom code: ERROR [http-nio-9090-exec-9][DynamicQueryFactoryImpl:83] Unable find model...
Eclipse / Liferay IDE: "Failed to read schema document" URL when creating JNDI connections for Spring Portlets
legacy Troubleshooting
Issue When creating JNDI connections using Spring, Eclipse / Liferay IDE users may encounter the following error: "Failed to read schema document 'http://www.liferay.com/schema/lrjee/liferay-jee.xsd', because 1)...
Database throughput problems due to queries to the AssetEntry table executed by the assetEntryLocalServiceUtil.getEntries method
legacy Troubleshooting
Issue We have a custom development that calls the assetEntryLocalServiceUtil.getEntries method: AssetEntryQuery assetEntryQuery = new AssetEntryQuery(); assetEntryQuery.setAnyCategoryIds(new long[] { categoriaMesVistos...
Log messages for Stored XSS vulnerabilities
legacy Troubleshooting
Issue We would like to know whether there are any strings to search for in log files, to check if any of the following vulnerabilities have been exploited in our environment? LSV-1237 / CVE-2023-42628 LSV-1236 /...
Getting 'DuplicateSamlIdpSsoSessionException' in the Debug Logs
legacy Troubleshooting
Issue Users are facing intermittent login issues in the SAML environment; however, the below error is observed frequently in their log files: DEBUG [default task-73687][BaseSamlStrutsAction:61] null...
Error 403 - App not assigned
legacy Troubleshooting
Issue We received this error:  Error 403 - App not assigned - Sorry, you can't access Support because you are not assigned this app in Okta. If you are wondering why is this happening, please contact your...
'Segments' option under the 'People' section in the Product's menu not coming
legacy
Issue User has created a site template, but are unable to view the 'Segments' section under 'People' in the Product's menu. Environment Liferay DXP 7.4 Resolution Liferay provides site templates for...
DocuSign is not working for Production environment
legacy Troubleshooting
Issue DocuSign works properly with developer DocuSign credentials in the UAT environment, however, while working in production with prod DocuSign credentials, users are unable to view or receive the entries on the...
'Page Comments' portlet showing JS errors
legacy Troubleshooting
Issue After replying to the comments on the 'page comments' portlet, it is showing the following javascript errors in the console: Error] TypeError:...
Unable to play .wav audio files
legacy Troubleshooting
Issue Unable to play audio files of the '.wav' extension on the iOS app. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To mitigate this concern, please include the...