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java.util.zip.ZipException: Invalid CEN header (invalid zip64 extra data field size) when starting dxp using JDK 11.0.20
legacy Troubleshooting
Issue Start DXP against JDK 11.0.20, the following error is reported in the log: ERROR [main][ModuleFrameworkImpl:417] null org.osgi.framework.BundleException: Error occurred installing a bundle. at...
Application Servers supported for DXP 7.4
legacy
Issue The documentation page https://learn.liferay.com/en/w/dxp/installation-and-upgrades/maintaining-a-liferay-installation/updating-liferay uses Tomcat as the exemplified Application Server....
License Key CPU count on containers
legacy Troubleshooting
Issue The container views the total cores of the Host and gives an error that the CPU count has been surpassed when deploying Liferay on a containerized solution, having licensing for a specific amount of...
Calling OSGI Service in fragments
legacy How To
Issue Is there an option/API available to call OSGI Services directly in fragments like it's possible using serviceUtil and staticUtil? Environment DXP 7.4 Resolution Yes, you can obtain this by...
Template to be part of VCS
legacy How To
Issue We are using Github as VCS for our modules and themes code. Structure and Template changes are done manually on the server and they are moved to next server either by export-import or we have to again make the...
Styles Panel styles does not apply to OOTB widgets when Publishing the page
legacy Troubleshooting
Issue When making changes to the Styles Panel (such as changing the background color of a Widget on a content page), the changes are not applied after publishing the page (In the view-source, CSS classes and styles are...
Cannot access source code on configuration mails with ckEditor
legacy Troubleshooting
Issue When try to put a source code on the configuration email, after save, the CKeditor shown an empty code. Environment Liferay DXP 7.4 U72 until the U75. Resolution Upgrade to Liferay DXP 7.4 Update 76 or...
Unable to install any patch or hotfix on DXP
legacy Troubleshooting
Issue Even after trying with a vanilla instance and restarting the server, the user was unable to install a patch or hotfix. Environment Liferay DXP [all versions ] Resolution The above issue also might happen when...
PostgreSQL timezone
legacy
Issue The time zone of PostgreSQL is set as UTC. ・Is there any recommended setting for Liferay? ・Is there any issue for Liferay if TimeZone is set to UTC? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP...
Overriding Gradle default settings and downloading files from a local repository using IntelliJ
legacy Troubleshooting
Issue Downloading files from the default Liferay repository is not possible due to firewall settings while using IntelliJ. How to change the default Gradle settings for the repositories and use a local one...
FrameworkEvent ERROR when deploying Liferay to WebSphere
legacy Troubleshooting
Issue After an upgrade from 7.4 U69 to U73, the following errors are seen when deploying Liferay to WebSphere: ERROR [Framework Event Dispatcher: Equinox Container:...
Failed upgrade process for module com.liferay.journal.service
legacy Troubleshooting
Issue During your upgrade process, you might encounter an error during the com.liferay.journal.internal.upgrade.v1_1_0.DocumentLibraryTypeContentUpgradeProcess step: Caused by:...
How to add Sample Data to Liferay DXP?
legacy How To
Issue While this might be a simple thing to do, the way to do this may be unknown to most Liferay users. Environment Liferay DXP Resolution Whenever you're first setting up your Liferay DXP server, you'll...
Basic document file entry type group id is zero
legacy
Issue After upgrade to DXP 7.4 U67 from 7.0, in DLFileEntryType table the entry for Basic Document type has the following fields set to zero: fileEntryTypeId, groupId, companyId, userId. Is this the intended behavior?...
Remove "Danger" alert for users when session times out
legacy How To
Issue In Liferay portal, when the session is inactive, the users are seeing "Danger: Due to inactivity your session timed out." Environment Liferay DXP 7.0+ Resolution It is possible to disable the notification, by...
Getting the Liferay Session ID in Javascript
legacy Troubleshooting
Issue We can't extract the session ID using JavaScript, because the Liferay.ThemeDisplay.getSessionId() function consistently returns an empty string. Environment Liferay DXP 7.4 Resolution By default, the...
Second java process running on Liferay server
legacy
Issue On our production Liferay server we just saw a second java process running with these arguments: java -cp...
Appending additional characters to an impersonated user's URL throws extensive log errors
legacy Troubleshooting
Issue When appending the URL of an impersonated user with additional characters such as: ...
Blacklisting commerce modules causes stack-trace and Unsatisfied Components in DXP 7.4
legacy Troubleshooting
Issue When blacklisting commerce modules, the following stack-trace is observed: 2023-03-28 19:06:19.423 ERROR [Framework Event Dispatcher: Equinox Container:...
Database partitioning feature
legacy
Issue Is there a database partitioning feature available for Liferay DXP 7.3 or 7.4? Environment DXP 7.3 DXP 7.4 Resolution The database partitioning feature is in a kind of lab status for 7.4 to be used and tested...
The Theme is Broken With NPE thrown in the Log
legacy Troubleshooting
Issue The theme is broken when accessing non-existent pages. NPE is also thrown in the log. Reproduction Steps: Access non-existent pages http://localhost:8080/web/guest/p/ Or create a commerce site named "xyz" and access...
Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v1_1_2.DynamicDataMappingUpgradeProcess
legacy Troubleshooting
Issue During your upgrade process, you might encounter an error where the upgrade step for module com.liferay.dynamic.data.mapping.service fails due to a NullPointerException: Caused by:...
"Detected reserved friendly URL" error during upgrade
legacy Troubleshooting
Issue During Liferay upgrade I get the following error related to friendly URL: Class name: com.liferay.portal.verify.VerifyLayout   1 occurrences of the following errors: Detected reserved friendly URL "/apirila"...
Update database indexes
legacy How To
Issue You might face a requirement where you need to update your database indexes, such as during an upgrade process or a database migration process Environment Liferay DXP 7.0+ Resolution Up until Liferay DXP 7.3:...
How to set the reindex batch size when disabling Index All Article Versions Enabled
legacy Troubleshooting
Issue When we use the default value (true) of the System Settings -> Web Content -> Index All Article Versions Enabled option, we use the com.liferay.journal.model.JournalArticle=1000 property to limit the number of...
What are the *.map urls present in Glowroot monitoring
legacy
Issue There are many *.map urls present while monitoring Liferay using Glowroot or any other application monitoring tool. Environment Liferay DXP 7.0 + Resolution The .map files are for JavaScript and CSS (and now...
Can I use HashUtil, StringBundler, ProviderType, and AopService in DXP 7.4 after upgrading from 7.0
legacy
Issue Can these 4 classes (HashUtil, StringBundler, ProviderType, and AopService) still be used in DXP 7.4 after upgrading from DXP 7.0? Environment Liferay DXP 7.0, 7.4 Resolution AopService.java does not exist on DXP 7.0...
How to override Liferay logs configuration
legacy How To
Issue How to override Liferay logs default configuration. Environment Liferay DXP 7.4 Resolution Liferay logs default configuration is defined in WEB-INF/shielded-container-lib/portal-impl.jar inside the file...
Error updating time zone definition - n.f.ical4j.model.TimeZoneUpdater
legacy Troubleshooting
Issue The following logging error is observed on a regular basis: n.f.ical4j.model.TimeZoneUpdater - Error updating timezone definition java.net.ConnectException: Connection timed out (Connection timed out) How...
Taglib throws an exception after redeploy the JAR file
legacy Troubleshooting
Issue The taglib throws the freemarker.template.TemplateModelException error after redeploying the JAR file. Steps to reproduce: 1. Start the server 2. Navigate to Site Menu> Content & Data > Blogs 3. Create a...
I want to disable Basic Auth for JSONWS
legacy How To
Issue I want to disable Basic Auth for JSONWS (JSON web services) in Liferay so that only OAuth is used for a specific jsonws method (i.e. expandovalue) Environment DXP 7.4 Resolution Basic Auth can be entirely disabled,...
Deploying a Portlet to Liferay 6.2 on Tomcat 8, causes listerner tags in Web.xml of portlet to change to Context-param tags
legacy Troubleshooting
Issue Deploying a portlet developed for Liferay 6.2 on Tomcat 7, on a Liferay 6.2 instance running on Tomcat 8 causes the portlet's web.xml file to reflect the following changes:  The web.xml before it is deployed had...
The Chat Provider I want to use is not in the list of available Chat Providers
legacy How To
Issue I would like to enable Click To Chat in our Liferay instance. I have checked the documentation: Enabling Automated Live Chat Systems The Chat Provider I want is not in the supported list: Getting The Chat...
Firewall blocks URI for reserved characters
legacy Troubleshooting
Issue URI contains reserved characters such as "$" and certain firewall rules block these URI's. Environment DXP 7.4 Resolution Many URL schemes reserve certain characters for a special meaning. However, this is not...
Unable to find products with ID via Headless API
legacy
Issue Noticed that products have two ID fields, when you fetch them via headless API id productId id is visible on the UI and productId is not. When you try to get products via headless API using id, it does...
OutOfMemoryError on startup when there are a lot of very large FragmentEntryLinks
legacy Troubleshooting
Issue Liferay takes a very long time to startup, and throws the following Heap Space error: ERROR [Framework Event Dispatcher: Equinox Container: d97119a4-f960-4e1c-839b-88c78fbc6cc6][Framework:93] FrameworkEvent...
"Portlet must not be null" error during upgrade
legacy Troubleshooting
Issue You might encounter an issue where you face an error during upgrade such as follows: 2023-03-29 08:09:14.891 ERROR [Framework Event Dispatcher: Equinox Container:...
Is there any Instance Level Configuration for Google Captcha?
legacy
Issue Is there any instance level configuration for Google Captcha   Environment Liferay DXP 7.4   Resolution The Google Captcha can only be enabled via System Settings > Security Tools > CAPTCHA, which is a server level...
Make Editable Fields in a Custom Widget Embedded in Fragment
legacy
Issue I have a custom widget and write editable fields in the JSP like this. <div class="form-group required"> <label class="required-field-lbl form-field-lbl" data-lfr-editable-id="resume-name"...
Adding and deleting a Fragment before publishing the page still count
legacy Troubleshooting
Issue The issue can be reproduced with the following steps: 1. Add a new Fragment Sets. 2. Add a new Basic Fragment. 3. Create a Content Page. 4. Add the newly created fragment to the Page and delete the fragment from the...
Portal getting slow/down frequently
legacy Troubleshooting
Issue Liferay portal gets too slow or down frequently and below threads are observed in the thread dumps: at java.util.regex.Pattern$BnM.match(Pattern.java:5483) at java.util.regex.Matcher.search(Matcher.java:1248)...
Ip and Port for integrating Libreoffice
legacy
Issue What IP and Port needs to be added for integrating Libreoffice with Liferay? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution In case the application is installed on the same server, IP...
After changing the default language of a site I can no longer create objects
legacy Troubleshooting
Issue Changing the default language on a site leads to an error when creating an object. The UI shows this error: Unexpected token '<',"<!DOCTYPE "... is not valid JSON Environment Liferay DXP 7.4 Resolution This...
How to stop generating the redundant logs in {liferay_home}
legacy Troubleshooting
Issue Liferay logs are generated in multiple locations: Users want to stop generating redundant logs in multiple locations. {liferay_home}/tomcat/logs/catalina.out {liferay_home}/logs/liferay.xyz.log...
Upgrading Custom Themes not created with Liferay Theme Generator from DXP 7.0 to 7.4
legacy How To
Issue We want to upgrade custom themes from DXP 7.0 to 7.4. But the custom themes were not created using Liferay Theme Generator. Can we upgrade custom themes using Liferay Theme Generator following this article?  ...
What are the risks of using the FreeMarker variables utilLocator, objectUtil, and staticUtil
legacy
Issue The variables utilLocator, objectUtil, and staticUtil are restricted and inaccessible to the FreeMarker engine. What are the risks of using these variables? Environment All environments Resolution If there...
Frontend server or load balancer IP is displayed in the HTML source code of Liferay pages
legacy Troubleshooting
Issue We have detected that if you go to the "view page source" option, open the HTML source code of any Liferay page and search the getRemoteAddr text, you will see the internal frontend server (Apache, Nginx) or load...
Compilation error in unschedule job
legacy Troubleshooting
Issue Custom development not compiling due to arguments mismatch in Unschedule method: Compilation failure: method unschedule in interface com.liferay.portal.kernel.scheduler.SchedulerEngineHelper cannot...
Asset Publishers on Content Pages show error messages in the remote live server
legacy Troubleshooting
Issue Asset Publishers on Content Pages show error messages in the remote live server. This issue appears in a multi-server environment where a site is configured for remote staging AND the live servers are...
What is a Vanilla Bundle?
legacy How To
Issue What does it mean to test with a Vanilla Bundle? Environment DXP 7.0 | DXP 7.1 | DXP 7.2 | DXP 7.3 | DXP 7.4 Resolution Firstly, it may also be referred to as a clean, blank, or fresh bundle.  In Liferay Support...
Guest permissions set on uploaded file
legacy
Issue The user could choose to inherit the permissions from the parent folder when creating new folders/files inside one folder. If the permissions of the parent folder have been modified, it would be better if the...
Alter published Object on Oracle DB
legacy Troubleshooting
Issue Once an object has been published, it's not possible to alter the object when using Oracle DB. Environment DXP 7.4 Resolution To resolve this behavior, update your installation to 7.4.13 DXP U47, or open a...
Asset Libraries throw warnings after upgrade from DXP 7.3
legacy Troubleshooting
Issue During or after upgrade from DXP 7.3 the following output is visible in the log: WARN [Portal Dependency Manager Component Executor--1][BasePortletIdUpgradeProcess:511] null...
Is Windows Server 2022 supported?
legacy
Issue We would like to use Windows Server 2022 as our Operating System but we see that it is not listed in the Compatibility Matrix Environment Liferay DXP 7.0+ Resolution Windows Server 2022 is not supported as of yet....
Cache persistence - what is the default cache configuration and when is it emptied?
legacy
Issue The database cache needs to be emptied. We can do it manually but we would like to adjust the current configuration. What is the default configuration? Where can we configure this? Environment DXP 7.0+ Resolution...
HTML typo found for the 'Load more results' link
legacy Troubleshooting
Issue When creating a lot of Pages, Load More Options frequently has typos found in the HTML after a Right Click > Inspect. Steps to reproduce 1) Create a minimum of twenty public pages. 2) Navigate to Page Tree 3)...
Audit portlet are not capturing all the activities/events
legacy
Issue The user cannot record certain actions in the "Audit Portlet," such as change the content, update the role, upload the document, etc. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Please note: The...
Cache eviction strategies of Liferay Clusters
legacy
Issue When a cache eviction order is emitted on a node, is an eviction message also sent to the other nodes? Is replication the default behavior in a clustered environment? When the cache expiration time is...
Is there a Headless API to retrieve a User Profile Image?
legacy
Issue I would like to retrieve a user profile image via Headless API. Environment DXP 7.4 Resolution Currently, there is no Headless API for retrieving User Profile Images. Additional Information A feature...
What is 224.0.75.75:7500 in Unicast Cluster
legacy
Issue When configuring unicast cluster, the following ip/port combination is opened: 224.0.75.75:7500 Environment Liferay cluster with unicast (TCP) configuration. Resolution Is a diagnostic address opened by...