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AssetEntryLocalServiceUtil.getAssetCategoryAssetEntries(long categoryId) deprecated and not used on DXP 7.3
legacy How To
Issue When trying to return the entries for a specific AssetCategory with AssetEntryLocalServiceUtil.getAssetCategoryAssetEntries(long categoryId) on DXP 7.3 you get zero results, even if you have a category and some...
JavaScript Errors when deleting newly added data to 'Custom Excluded Paths' field in 'Frontend SPA Infrastructure'
legacy Troubleshooting
Issue After data has been entered into the Custom Excluded Paths field in the Frontend SPA Infrastructure, deleting that data results in the following JavaScript errors in the browser console: Uncaught Error: No route...
How to hide version of JS libraries
legacy
Issue Sometimes when using a tool that identifies a site's web technologies, versions of Javascript libraries (jQuery and YUI, for example) are displayed. Environment Liferay DXP. Resolution It is not possible to...
Unable to select the empty vocabulary
legacy Troubleshooting
Issue The user is not able to select the empty vocabulary on the modal. Step to reproduce: 1) Add a new site 2) Add two vocabularies 3) Add a category under one vocabulary 4) Open the category ellipsis menu 5) Move...
Conditional workflow is breaking
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Workflows > Add Conditional Workflow(attached). 3. Apply conditional workflow on...
Filter option under Content exports all data
legacy Troubleshooting
Issue Under Content, filtering the data based on the available options exporting all the data. Environment Liferay DXP 7.x Resolution While exporting, the contents are filtered based on the date range but...
The Sort widget does not return accurate results on the first try
legacy Troubleshooting
Issue Some inconsistencies in the sort widget's behavior Steps to reproduce: 1) Create 3-4 web contents with the keyword 'test' at different time intervals to see the time difference in their creation. 2) Create a...
Configuration to disable download does not work for MHTML files
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We applied the settings indicated in the article Document...
Elasticsearch cluster health status is Red
legacy Troubleshooting
Issue The elasticsearch server cluster health status is red with the below error in the logs elastic search logs and noticed the below information. Failed to execute phase [query], all shards failed Failed...
Import failed with duplicate layout page template
legacy Troubleshooting
Issue The import process failed with the below error 2023-01-02 06:33:32.734 [liferay/backgroundtask-4]...
Documents without guest permissions are downloadable
legacy
Issue The document is stored in the browser cache and can be downloaded again without the user being logged in Steps to reproduce: 1. Upload a text file document 2. Change permission, revoke guest view 3. Click on...
I want to restrict access to certain documents to a single user
legacy How To
Issue I am using Documents and Media to upload files. Some of the documents must be restricted for a single user. The user must access a list of documents that only he/she is able to see. Environment Liferay DXP 7.2+...
Fragment with a dropzone doesn't work with the original dropzone in the master page
legacy Troubleshooting
Issue If we create a fragment with the tag <lfr-drop-zone> and include it in a master page, when dragging the original dropzone to the fragment it is not possible to include other components in this area....
Clarification on Access to Old Logs on Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article is intended to expand on and clarify the...
After upgrading from 6.1 or 6.2 version, webforms widget is missing
legacy
Issue We have upgraded from Liferay Portal 6.1 or 6.2 version to DXP In this DXP 7.3 version, the Web Forms widget is missing and nothing is displayed in its location ( web-forms-portlet is unavailable) Environment...
Unable to search with rupee or any other currency
legacy
Issue Steps to reproduce: 1. Create a sample web content with the rupee or any other currency symbol in the content. 2. Try to search with just the currency symbol i.e. rupee or any other currency symbol. Expected...
How to achieve antivirus scanning for file uploads to Documents and Media in an Liferay PaaS environment?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'd like to have the DXP functionality described at...
"Not Found" message on the details page of a product when its localization differs from the user's localization
legacy Troubleshooting
Issue When a product is created, the product localization is set to Default Catalog language (e.g.: en_GB) If a user with a different localization setting (anything other than en_GB in this example) accesses...
How to replicate a production environment into a non-production one?
legacy How To
Issue In order to test new developments, we want to set up a test environment that is a copy of the production environment to confirm that we will not have problems in the subsequent deployment in production. How can we...
Does Liferay support AngularJS?
legacy
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles...
Error when updating SEO information after changing localization language
legacy Troubleshooting
Issue It is not possible to update SEO settings after changing the portal language.  The message Error: Your request failed to complete is reported in the UI and we see the following error in the log: No render...
Is there a max file size limit for the Large File Uploader?
legacy
Issue Is there a file size limit for the Large File Uploader? What is the max file size I can upload to the Large File Uploader? Environment Liferay Support Resolution There is no max file size limit However, uploads can fail...
How to update moment.js library
legacy Troubleshooting
Issue For security reasons we need to update the moment.js library from version 2.24.0 to version 2.29.4 How do I update the moment.js library in Liferay DXP? Security vulnerabilities in moment.js 2.24.0:...
Unable to add the product with promotion to the cart
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'minium site template'. 3. Navigate to Promotions and add the promotion to a product. 4. Navigate to Accounts > Create an...
All search widgets shows "Portlet is temporarily unavailable"
legacy Troubleshooting
Issue The sort widget breaks the search page Steps to reproduce 1) Go to the search page 2) Add a sort (search) widget to the page and refresh Expected Behavior: The Sort widget is successfully added without an...
com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100, name=com.liferay.translation.en_US, primKey=com.liferay.translation.en_US, scope=4}
legacy Troubleshooting
Issue When we open "Site Builder" => "Pages" the following error is thrown and site pages are not displayed: com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100,...
Widgets don't have all configuration options when using a custom theme
legacy Troubleshooting
Issue After applying a newly created theme to the Look and Feel of a Site's pages, I can only see Permissions and Configuration Templates when trying to configure a widget. Environment Liferay 7.4 Resolution...
Related Assets widget not showing articles from other sites.
legacy Troubleshooting
Issue Expected Result - When I add an asset to the Related Assets widget all related assets from the main Asset Publisher are visible in the widget. Observed Result - The Related Asset widget only shows related...
Can I use ModelDocumentContributor for journal articles (web contents)?
legacy
Issue The ModelDocumentContributor interface is used by many entities in Liferay to customize index and search operations. Can it be used to customize indexing and search for journal articles (web contents)?...
How to install Elasticsearch plugins in offline mode
legacy How To
Issue Sometimes customers don't have internet connection on their Production environments and want to install in offline mode the required Elasticsearch plugins: analysis-icu, analysis-kuromoji, analysis-smartcn,...
JournalArticleLocalServiceUtil.updateArticle(JournalArticle) does not update the translation of my Web Content's title programmatically
legacy Troubleshooting
Issue The direct modification of the title through JournalArticle object by manipulating the titleMap variable does not alter the Web Content's title when calling...
Widget title gets saved without clicking on '✓' icon
legacy Troubleshooting
Issue While editing the title of any widget on a widget page, it gets saved even without clicking the '✓' icon. Steps to reproduce: Create a widget page. Add a 'Document and Media' widget over the page. Double...
/web/guest cannot be removed from the site url if a virtual host is active
legacy Troubleshooting
Issue It is not feasible to remove /web/guest from the site URL when a virtual host is configured. When accessed without /web/guest, the page keeps loading and displays a 404 error in the logs. Environment Liferay...
Option to export multiple web content translations
legacy
Issue Is it possible to translate web content in bulk for multiple locales? Environment Liferay DXP 7.3  Resolution In DXP, users can translate web content in different locales by selecting them from the UI and...
No error is reported when the password does not follow the configured policy
legacy Troubleshooting
Issue When we enable a Password Policy and create a new user, no error appears indicating that the password does not follow the configured policy. Environment DXP 7.3 Resolution Please install DXP 7.3 Update 20....
Existing users password encryption algorithm is not updated on password reset
legacy Troubleshooting
Issue The password encryption algorithm of existing users is not being updated after doing a password reset. Environment DXP 7.4 Resolution To resolve this behavior, open a help center ticket to request a hotfix...
Unable to set Assignment Type of User on a Workflow
legacy Troubleshooting
Issue The screen goes blank in the Workflow Builder if you have a user in your portal that has "Null" in either the first or last name (e.g. a user with the name "Nuller John"). Any searchable field...
Can I set the subject field of the Form submission email dynamically?
legacy
Issue We have a Form with a dropdown field where users can select from pre-defined values. An email notification is set up for the Form to alert about new form submissions. We would like to set up the notification...
Button "-" doesn't work when creating a structure with repeatable field
legacy Troubleshooting
Issue After creating a structure with repeatable fields, when trying to delete a field by clicking the "-" button, the field is not deleted. Steps to reproduce Navigate to Content & Data > Web Content >...
Cannot select a layout template in a widget page
legacy Troubleshooting
Issue Layout templates can be chosen in the configuration of widget pages to specify the columns and rows where widgets will be placed. When trying to select another layout template (deployed inside a custom theme...