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Site Facet is not working properly
legacy Troubleshooting
Issue Steps to reproduce Create the sites - site 1, site 2, site 3. Create the page named "search" Drag the "search result" and "site facet" portlet to enable search on this page. Search for any site. Expected...
Resolving a "compressed-looking" control panel menu in a custom 7.3 theme
legacy Troubleshooting
Issue While attempting to upgrade our custom theme from 7.2 to 7.3, we have run into an issue where there is a "compressed" look for the new top-right control panel menu when comparing the custom theme with the...
How to reset mail settings
legacy How To
Issue How can I reset (delete from the database) mail settings I have previously set and saved from the UI, at Control Panel > Configuration > Server Administration > Mail? (e.g if I want to provide them through portal...
Hide Permissions for user in Message Board
legacy
Issue User can see the permissions in the Thread he/she replied to. Environment Liferay DXP 7.2 Resolution This is the intended behavior as User is only able to see the permission for their own thread reply and not for...
Getting informed about scheduled maintenances
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to get informed about scheduled maintenances. If...
How Can I Include Both AND and OR Variables in User Segments?
legacy
Issue I would like to create User Segments which include some roles and exclude others. For example, I would like a segment which includes either roles X or Y, but not roles A, B or C. In order to do this, I need...
Backporting tickets and features
legacy
Issue I would like to backport a certain feature to from a later version to a previous version. Example: LPS-101738 7.3→7.1. Can Liferay support assist me with this request? Environment DXP 7.0+ Resolution As Support,...
Web Content articles' Title and Summary fields cannot be empty
legacy
Issue Add a translation to a Web Content by deleting the default translation to the Title and Summary fields. After the publishing is successful and the web content is opened again, the default translation is shown...
Live site is not editable after Staging site was removed.
legacy Troubleshooting
Issue How to recover the default functions on the Live site if your remote Staging site was either deleted or not disabled correctly? Environment Liferay DXP 7.2 Resolution By running a groovy-script the...
I cannot set an external repository as the Documents and Media portlet's root folder
legacy
Issue I have a Documents and Media portlet on the page I go to the configuration menu of the portlet and try to change the Root Folder Result: I cannot set an external repository (for example Alfresco) as a root...
Disable Form's Success Page in DXP 7.3
legacy How To
Issue After submitting a form I want to disable the Success page. Environment Liferay DXP 7.3 Resolution To disable the form's success page: Inside the site administration menu, go to Content & Data > Forms and...
How to prevent user enumeration attacks through the Forgot Password functionality
legacy How To
Issue Insecure default configuration may allow remote attackers to enumerate users' email addresses via the forgot password functionality. This can be a risk in the case of public-facing deployments. Environment...
Liferay PaaS - Liferay Service fails to start due to wrong Dynatrace credentials even if they are not set
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While starting the liferay service, the container will...
Adding User Groups to Site Membership as a Site Administrator
legacy How To
Issue Site Administrators are unable to add user groups as members of the site they manage.  Environment DXP 7.0+ Resolution This is currently an intended behavior as the Site Administrator role by default does not have...
Unable to embed videos in Knowledge Base articles with the
Issue After publishing a new Knowledge Base article including a video embedded with the <video> HTML5 tag: <video controls="" height="240" width="320"><source...
Temp files in /tomcat/temp/liferay/s3 are kept for 7 days
legacy Troubleshooting
Issue Temp files are created in the /tomcat/temp/liferay/s3 directory when we upload documents These files are kept for 7 days, resulting in a lot of extra disk space being taken up Environment...
Remote Live Staging in Liferay SaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Why Remote-Live Staging in Liferay SaaS not...
SAML changes post upgrade from DXP 7.0 to higher version
legacy How To
Issue SAML authentication is being used in DXP 7.0. After upgrading the DXP 7.0 to any higher version, how to configure SAML in the upgraded environment? Environment Liferay DXP 7.1 Liferay DXP 7.2...
Session Timeout value is overridden during fix pack upgrade
legacy How To
Issue During installation of a fix pack, the value of <session-timeout> is reset to default within web.xml. Is the value of session timeout can be changed 'permanently'? Environment DXP 7.2 Resolution Currently,...
Why Are Announcements Visible to Everyone After Setting the Distribution Scope?
legacy Troubleshooting
Issue After setting the distributions scope in the Announcements Portlet, the announcements which it displays are now visible to all users and guests. I would like to restrict the announcements to the users...
Can Users Be Mentioned By Name in Message Boards?
legacy
Issue Currently, all user mentions in the Message Boards portlet have the format @[username]. I would like to mention users using their first and last name instead. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3...
Add custom certificate in SAML configuration
legacy How To
Issue As part of the SAML configuration, it is possible to generate a Certificate and a Private Key. This generates both a self-signed key and a container storekey (in $LIFERAY_HOME/data/keystore.jks by default)....
Liferay DXP 7.0 Theme Generator installation fails with Missing required argument #1 | EMISSINGARG
legacy Troubleshooting
Issue While following the Liferay documentation about 7.0 DXP theme building with the Theme Generator, the following error will be thrown on Terminal when running npm install -g yo gulp: npm ERR! Windows_NT...
Set "Enable Email Subscriptions" in the Asset Publisher to "No" by default.
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Push notification API unable to register
legacy Troubleshooting
Issue When trying to register a device through the Liferay Push, the following error will be received: error: com.liferay.portal.kernel.jsonwebservice.NoSuchJSONWebServiceExceptio LRPush Error Error...
Deprecation warning in the browser's console: "Value provided is not in a recognized RFC2822 or ISO format"
legacy
Issue After patching a bundle with a fix (Fix Pack or hotfix) that includes the solutions for LPS-121066 and LPS-121499, customers and DXP users may notice the below warning message in the browser's console:...
I cannot set the default template for a web content structure
legacy How To
Issue When I create web content based on a structure with multiple templates, I would like to change the default template of that structure. Environment Liferay portal 6.2 Liferay DXP 7.0 + Resolution In order to...
ClassCastException on com.liferay.frontend.theme.contributor.extender after installing a newer fix pack
legacy Troubleshooting
Issue After patching the environment with a newer fix pack, the below error may be encountered at server startup: ERROR [ServerService Thread Pool -- 68][ThemeContributorTopHeadDynamicInclude:93] bundle...
LAR file export process
legacy
Issue LAR file is exported even when the web content's internal reference is missing. Steps to reproduce 1) Create a blank site "Test" and add a public page "Home". 2) Create a structure "Test-structure"...
ClamAV integration with Liferay on windows
legacy How To
How to set up the latest Clam Antivirus with the Liferay platform on Windows. The goal is to scan documents for viruses when they are being uploaded. Environment Windows 10 Liferay 6.2 ClamAV version 0.103.0...
ClassCastException when using Elasticsearch 7
legacy Troubleshooting
Issue After installing the Elasticsearch 7 plugin and connecting Liferay DXP to an Elasticsearch 7 server, errors like this are thrown on startup: ERROR...
Renamed Liferay Enterprise Search apps and how it impacts installations
legacy How To
Table of Contents Summary of Changes Impact to New Installations (DXP 7.0-7.3) Impact to Existing Installations (DXP 7.0-7.2) Summary of Changes As of September 24, 2020, the Liferay Enterprise Search (LES)...
How to include unique links in an RSS feed that point to a displayed web content article
legacy How To
Issue Our team is attempting to set up an RSS feed for web content, but are running into one of two issues: either all URLs listed in the feed are identical (pointing to the site, instead of pointing to where an...
DXP 7.2 Service Pack 3 (SP3)/Fix Pack 8 (FP8) requires Liferay Connector to Solr 7 v2.1.0 or higher
legacy Troubleshooting
Symptom When DXP 7.2 is configured with Solr 7 and your patch level is Service Pack 3 (SP3) or Fix Pack 8 (FP8) or higher, the following error is thrown in the console when starting DXP and the Solr 7 connector...
liferay-search-tuning-rankings index is missing from Elasticsearch after installing DXP 7.2 FP8+/SP3+
legacy
Environment Existing Liferay DXP 7.2 installations after moving to Fix Pack 8+/Service Pack 3+ (FP8+/SP3+) patch level Elasticsearch 6.x/7.x Symptom After installing DXP 7.2 FP8+/SP3+, the...
Should the predefined value in a hidden Form field be recorded on Form submission?
legacy
Issue I have a form with 2 fields: - "Visible field" - "Hidden field" with a predefined value The Form has a rule: - If "Visible field" is not empty, then show "Hidden field" Submit 2 form entries, one where the...
In DXP, it is not possible to differentiate configuration per site on embedded portlets
legacy Troubleshooting
Issue In DXP, a portlet could be embedded like below: <#assign preferencesMap = {"portletSetupPortletDecoratorId" : "barebone"} /> <@liferay_portlet["runtime"] instanceId="1234"...
Navigation Menu portlet won't list child of child pages
legacy Troubleshooting
Issue While using any Navigation Menu portlet template different from the "List Menu" one (for example: Bar Minimally Styled), in a long page tree with multiple children pages, like: Only Welcome and Level1page...
Guests can no longer see web content articles
legacy Troubleshooting
Issue After updating a Liferay DXP 7.2 server to dxp-5+ and publishing content Guests no longer see web content articles. A fix, LPS-106146, was introduced in dxp-5 that addressed a permissions error when...
Why p_p_auth token is exposed in the URL? Could it be a security risk?
legacy
Issue On Liferay Portal 6.2, p_p_auth token is exposed in the URL. It might be considered as a security risk. Environment Liferay Portal 6.2 Resolution No attacker or other user can use p_p_auth token, only a...