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Troubleshooting Tools and Resources

Official Documentation

Troubleshooting Tools and Resources When you have an issue with your site, you need tools to diagnose and resolve technical issues quickly. Liferay Cloud provides you with tools and resources for...

Support Access

Official Documentation

Support Access Support Access is an optional setting that expedites troubleshooting by giving Liferay engineers direct access to a Liferay Cloud project environment. Liferay Cloud administrators...

Maintenance and Downtime

Official Documentation

Maintenance and Downtime Sometimes, big changes in the underlying infrastructure of a project may cause downtime. When planning for these changes, you can enable maintenance mode to redirect...

Self-Healing

Official Documentation

Self-Healing The self-healing functionality of Liferay Cloud detects if a service or application has become unresponsive and automatically initiates procedures to recover the unresponsive service....

Updating Services in Liferay PaaS

Official Documentation

Updating Services in Liferay PaaS Liferay PaaS provides a robust framework for achieving a highly efficient Continuous Integration/Continuous Deployment (CI/CD) strategy. With Git and Jenkins...

Managing Secure Environment Variables with Secrets

Official Documentation

Managing Secure Environment Variables with Secrets Secrets allow you to securely store variables for any environment within Liferay Cloud. Whereas any user with permission to view your Liferay...

Web Application Firewall

Official Documentation

Web Application Firewall Liferay Cloud 5.x.x Liferay Cloud includes a web application firewall called ModSecurity. It inspects requests sent to the web server against a predefined set of custom...

Automatically Deploying CI Service Builds

Official Documentation

Automatically Deploying CI Service Builds With Liferay PaaS, you can use webhooks to automatically trigger Jenkins builds for changes pushed or merged to your project's Git repository (e.g.,...

Creating Thread and Heap Dumps

Official Documentation

Creating Thread and Heap Dumps When you are experiencing issues with your Liferay service's performance, you may need to take thread or heap dumps to help you or Liferay Cloud Support optimize your...

Disaster Recovery Overview

Official Documentation

Disaster Recovery Overview Liferay Cloud offers two strategies for disaster recovery: Automatic and Cross-Region. Automatic Disaster Recovery Strategy Liferay Cloud performs automatic disaster...

Reading Liferay Cloud Service Logs

Official Documentation

Reading Liferay Cloud Service Logs Environment logs are crucial for diagnosing and resolving technical issues in a project. Liferay Cloud provides a variety of environment logs that users can...

Liferay Cloud Maintenance and Release Schedule

Official Documentation

Liferay Cloud Maintenance and Release Schedule Liferay SaaS and PaaS both have weekly maintenance and release schedules. Liferay Cloud uses a transparent and predictable release cadence so you can...

Liferay Cloud Support FAQs

Official Documentation

Liferay Cloud Support FAQs Here are the answers to common questions pertaining to Liferay Cloud Support. Why isn't Liferay Cloud open source? Liferay is an open-source company, with open-source...

Enabling Glowroot on PaaS

Official Documentation

Enabling Glowroot on PaaS Liferay DXP 2023.Q4+/Portal GA100+ Glowroot is included with Liferay in the /opt/liferay/glowroot folder. Glowroot stores profiling and transaction data on the...

Troubleshooting Services

Official Documentation

Troubleshooting Services Services are the core of a Liferay Cloud environment. This article covers troubleshooting techniques that can be used to investigate and address issues that may arise with...

Information Security and Liferay Cloud

Official Documentation

Information Security and Liferay Cloud Liferay publishes its security practices, compliance information, and supporting documentation in the Liferay Trust Center. For additional details about...

Build Retention Policy

Build Retention Policy The Liferay Cloud console displays your builds on the Builds page, so you can deploy them to your services whenever needed. However, only the most recent 1,100 builds remain...

Deploying Changes via the Liferay Cloud Console

Official Documentation

Deploying Changes via the Liferay Cloud Console This tutorial walks through the process of adding a portal property to the Liferay service, triggering a CI build with a pull request, and deploying...

Restarting Jenkins Stages

Official Documentation

Restarting Jenkins Stages The CI service can be configured to preserve Jenkins stashes. You can then use the stashes to restart specific stages in a Jenkins build. Preserving Jenkins Stashes Use...

Deploying Changes via the CLI Tool

Official Documentation

Deploying Changes via the CLI Tool With the CLI tool, you can directly deploy local project changes without triggering a Jenkins build or using the Liferay Cloud Console. This tutorial walks...

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