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Document's viewCount Not Updating when Viewing it in Documents and Media
legacy
Issue Liferay's default Document and Media portlet allows users to open files directly within the portlet. However, the view count for these documents isn't registered in the database unless the user downloads the...
GraphQL multipart requests in DXP 7.4
legacy Troubleshooting
Issue Trying to upload image to DXP 7.4 via GraphQL API (createDocumentFolderDocument method). This approach seems not be valid after DXP 7.2:...
Why I can see a document if I don't have permission in a parent folder and permissions inheritance is enabled?
legacy
Issue In a portal with the structure Folder1 > Folder2 > Folder3 > Document and below permissions: Folder1: Subscribe, View, Access Folder2: No permissions Folder3: Subscribe, View, Access Document: View,...
Receiving NoSuchMethodError on DLAppService.AddFileEntry function
legacy Troubleshooting
Issue Using the following method, to add file entries to the portal, at deployment: addFileEntry(   String externalReferenceCode, long repositoryId, long folderId,                 String sourceFileName, String...
How can I manually force the generation of document thumbnails?
legacy How To
Issue It is necessary to regenerate all thumbnails of the documents in documents and media. After executing "Reset preview and thumbnail file for Documents and Media" in the server administration section, the thumbnails...
Are directories "document_preview" and "document_thumbnail" strictly necessary to upgrade to DXP?
legacy Troubleshooting
Issue During the upgrade, there are usually many thumbnails and previews, which could significantly increase the duration of the upgrade. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3 Resolution It's not necessary to...
How to fix "Store is not available" exception when using Amazon S3 for Liferay DXP 7.2 Fix Pack 13?
legacy Troubleshooting
Issue When setting up or upgrading to Liferay DXP 7.2 Fix Pack 13, files in Documents and Media are not available and/or new files cannot be added and the below error occurs in the log: WARN...
Response Status Code Inconsistency for Deactivated Site
legacy
Issue My site is deactivated. Different status code responses are returned within the site when accessing: 1.) Pages (404) 2.) Documents (302) http responses are inconsistent for a deactivated site. Environment DXP...
Documents and Media: Disable permission for users to add new folder
legacy How To
Issue A user assigned a 'Site Role' is able to create a new folder in Documents and Media How can I prevent a user creating new folders? Environment DXP 7.1    DXP 7.2    DXP 7.3    Resolution By default, Site...