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It is helpful to see how close you are to running out of space on Jenkins. We have provided a way to see the current disk usage of the CI service. Login to the Jenkins service and navigate to "Disk...

Liferay PaaS - Liferay Service fails to start due to wrong Dynatrace credentials even if they are not set

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While starting the liferay service, the container will...

Liferay DXP Agent Fails to Start on Jakarta (Tomcat 10) Images with javax.annotation Error

Troubleshooting

Issue When using a Liferay DXP instance deployed on a Jakarta-based image (e.g., Tomcat 10), the liferay-dxp-agent bundle may fail to start. The logs will show an org.osgi.framework.BundleException error related to an unresolved package import. A key part of the error message will look...

Path error for mariadb.jar

legacy

Issue Booting Liferay DXP 2025.Q1 we see in log file following error: May 22 11:37:49.551 build-3994 liferay[liferay-7c588c8bd4-mg686] [dxp] ERROR [main][StartupAction:68] Files...

Permissions error when restoring backup

legacy Troubleshooting

Issue We are trying to restore a PRO environment backup into DEV environment. And we see in the log several errors related to Document Library when decompressing: May 05 16:13:15.812 build-3964...

Show Number of Requests in Redirection > 404 URLs Tab

legacy Troubleshooting

Issue When I navigate to Site Administration > Redirection > 404 URLs, all URLs show 0 requests Environment DXP 7.3 Resolution For the 404 URLs Requests counter to track the number of views, View Count must be...

How to resolve a "failed to 'KillContainer' ... context deadline exceeded" error observed in a Liferay PaaS service's status logging during deployment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Whenever we deploy a build (even if the image versions are...

Is it possible to apply ping command in Liferay SaaS shell?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue On Liferay SaaS v3 stack, ping command was actually available...

Where can I get the database query logs for my Liferay PaaS project?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Where can I get database query logs for my Liferay PaaS...

Unable to send message: Could not convert socket to TLS

legacy Troubleshooting

Issue In Fix Pack 92 we add the mail.session.mail.smtp.starttls.enable property to the portal.properties file to successfully configure the outlook mail server. After installing this Fix Pack or a higher one you...

How to resolve Jenkins builds no longer completing after GitHub user contact adjustments

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After a user left our company (who had previously created a...

After upgrading to stack v4, the portal shows the message "This server has not been activated with Liferay Connected Services"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After upgrading to stack v4, the portal shows the message...

How do I implement a JNDI database connection on Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Portal Administrators may require a connection to the...

How to decide which Liferay DXP image from Docker Hub to use with Liferay PaaS

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Now that the Liferay DXP image for a Liferay PaaS environment...

How to resolve Jenkins failing to build a service in Liferay PaaS with a non-zero exit value of 137

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to build a Liferay PaaS service, our Jenkins...

Liferay PaaS - DB user doesn't have super privileges for the database service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay PaaS backup service will throw: ERROR 1227...

Is it possible to change how much memory Gradle uses during a Liferay PaaS build in Jenkins?

legacy How To

Issue Since our Jenkins builds are using Gradle Daemons, we would like to increase the memory available to control how much memory Gradle uses, so that it is increased from this default: org.gradle.jvmargs=-Xmx512m...

How-To Generate a HAR file for Liferay Support

HTTP Archive (HAR) files are a format used to track information between a user's browser and site. It can be used to identify performance issues such as slow load times, page renders, or other bottlenecks. This is...

Taking Thread Dumps From a JVM

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....

Taking Heap Dumps From a JVM

legacy How To

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....

nginx (HAProxy) からliferayへのリクエスト振り分けアルゴリズムについて

legacy

, knowledgeArticleType: reference, legacy: true, name: nginx (HAProxy) からliferayへのリクエスト振り分けアルゴリズムについて, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 136120, title: nginx (HAProxy)...

Liferay PaaS services stuck in "Deployment in progress" status

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Liferay PaaS services stuck in "Deployment in progress" status, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 109487, title:...

Permissions are requested for user Customer in Jenkins when Bitbucket is configured

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Permissions are requested for user Customer in Jenkins when Bitbucket is configured, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber:...

[Internal] Custom Utility page doesn't work in Liferay SaaS

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: [Internal] Custom Utility page doesn't work in Liferay SaaS, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 91064, title: [内部]...

Outgoing SMTP IP address for Liferay SaaS

legacy

, knowledgeArticleType: reference, legacy: true, name: Outgoing SMTP IP address for Liferay SaaS, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 89032, title: Liferay SaaSの送信SMTP IPアドレス

shallow.lock': File exists errors

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: shallow.lock': File exists errors, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 98020, title: shallow.lock'：ファイルが存在するエラー

Scheduled Publications not working in Liferay SaaS environment

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Scheduled Publications not working in Liferay SaaS environment, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 77587, title:...

Cloud

Official Documentation

Cloud Liferay DXP is prepackaged with all the configurations you need to host your application on the cloud. For more information on installing cloud-ready Liferay bundles, see Provisioning Liferay...

Configuring the Cloud Network

Official Documentation

Configuring the Cloud Network Every environment has its own private network, so services from the same environment can communicate through secure protocols without interacting with the public...

Configuring a VPN Server

Official Documentation

Configuring a VPN Server The following scenario walks through how to set up an IPsec or OpenVPN VPN server. Once a VPN server is configured, a secure connection can be established between an...

Connecting a VPN Server to Liferay Cloud

Official Documentation

Connecting a VPN Server to Liferay Cloud You can use Liferay Cloud's VPN feature to connect your Liferay Cloud services to external services on private networks, so you can operate an external...

Custom Domains

Official Documentation

Custom Domains With Liferay Cloud, you can connect custom domains to environment services with a DNS provider. First, register your custom domain with your environment's Load Balancer IP address....

Load Balancer

Official Documentation

Load Balancer The Ingress Load Balancer gives internet access to your environment's services via proxied HTTP(S) connections using TLS (1.2 or 1.3) protocol. Each load balancer has a static IP that...

Private Network

Official Documentation

Private Network Every environment has its own private network. This lets services from the same environment communicate through multiple secure communication protocols without having to interact...

Customizing Liferay DXP in the Cloud

Official Documentation

Customizing Liferay DXP in the Cloud Client extensions are the primary means of extending Liferay. Build your client extensions independently in your own workspace, then deploy them to any Liferay...

VPN Integration Overview

Official Documentation

VPN Integration Overview Liferay Cloud provides a VPN client-to-site connection that has port forwarding and redundant tunnels support. This feature is commonly used to connect a subscriber's...

Using the Liferay DXP Service

Official Documentation

Using the Liferay DXP Service The Liferay service is the heartbeat of any project in Liferay Cloud (SaaS or PaaS). It runs the application's Liferay DXP instance and interacts with other services...

Configuring the Liferay DXP Service

Official Documentation

Configuring the Liferay DXP Service There are several methods available to configure DXP in Liferay PaaS: through the in DXP System Settings and through the use of config and property files. DXP...

Deploying to the Liferay Service

Official Documentation

Deploying to the Liferay Service As with other services, deploying custom additions involves adding your configurations or files to the appropriate locations in your Git repository. However,...

Liferay Service Environment Variables

Official Documentation

Liferay Service Environment Variables The Liferay service has a range of environment variables that are used to configure the service, its connection to other services, and the DXP installation...

Updating Your DXP Instance to a New Minor Version

Official Documentation

Updating Your DXP Instance to a New Minor Version Regularly updating your Liferay DXP installation is an important part of maintaining your Liferay PaaS environment. Use the available tags on the...

Setting Up Clustering in Liferay Cloud

Official Documentation

Setting Up Clustering in Liferay Cloud This article outlines the steps necessary to configure clustering for your Liferay DXP instance in Liferay PaaS. Contents: Enable the Clustering...

Upgrading Your Liferay DXP Instance

Official Documentation

Upgrading Your Liferay DXP Instance Every three months, Liferay releases a new quarterly release version of Liferay DXP that includes security and bug fixes, as well as enhancements. To upgrade to...

Configuring Your Azure Repository

Official Documentation

Configuring Your Azure Repository Your Liferay Cloud onboarding email contains a link to a GitHub repository hosted in the dxpcloud organization. This repository is a template for a team's private...

Getting Started

Official Documentation

Getting Started Getting started with Liferay Cloud (SaaS or PaaS) involves ensuring all accounts, environments, and services have been successfully provisioned and deployed in your instance. Begin...

Configuring Your Bitbucket Repository

Official Documentation

Configuring Your Bitbucket Repository Your Liferay Cloud onboarding email contains a link to a GitHub repository hosted in the dxpcloud organization. This repository is a template for a team's...

Configuring Your GitHub Repository

Official Documentation

Configuring Your GitHub Repository Your Liferay Cloud onboarding email contains a link to a GitHub repository hosted in the dxpcloud organization. This repository is a template for a team's...

Configuring Your GitLab Repository

Official Documentation

Configuring Your GitLab Repository Your Liferay Cloud onboarding email contains a link to a GitHub repository hosted in the dxpcloud organization. This repository is a template for a team's private...

Development Requirements

Official Documentation

Development Requirements Before beginning deployment in Liferay PaaS, developers planning to create modules should install the required tools. There are various development tools and frameworks...

Liferay PaaS Go-Live Checklist

Official Documentation

Liferay PaaS Go-Live Checklist Liferay Cloud is committed to your project's smooth launch. This go-live checklist should help you catch potential issues in advance and optimize your Cloud...

Liferay SaaS Go-Live Checklist

Official Documentation

Liferay SaaS Go-Live Checklist Liferay Cloud is committed to your project's smooth launch. Here is a list of steps you should take to prepare in advance for your production environment to go live. ...

Logging into Your Liferay Cloud Services

Official Documentation

Logging into Your Liferay Cloud Services By default, you must log in to access the web interfaces for the Liferay and Infrastructure services on any non-production environment (e.g., uat)....

Backup Service

Official Documentation

Backup Service Maintaining regular backups is vital to protecting your project's data. The Liferay Cloud backup service stores iterations of environment data that can be used to restore your...

Platform Services

Official Documentation

Platform Services In Liferay Cloud, the processes necessary to host and maintain a site are run by platform services. Each service corresponds to a part of what is necessary to keep your...

Downloading and Uploading Backups

Official Documentation

Downloading and Uploading Backups The Liferay Cloud backup service creates backups of an environment's database and the full contents of the Liferay instance's LIFERAY_HOME/data folder. This...

Continuous Integration

Official Documentation

Continuous Integration Liferay Cloud uses Jenkins to power its continuous integration infrastructure service. When you send a pull request or push a commit to one of your pre-configured GitHub...

Stage 8: Next Steps After Migration

Official Documentation

Stage 8: Next Steps After Migration Congratulations! If you have completed all of the previous stages in this section, then you have successfully migrated your on-premises Liferay DXP installation...

Stage 5: Migrating Web Server Configurations

Official Documentation

Stage 5: Migrating Web Server Configurations Now that your Liferay configurations and customizations are deployed to Liferay Cloud, the next stage is to migrate your web server configurations. This...

Stage 3: Uploading and Restoring the Data Backup

Official Documentation

Stage 3: Uploading and Restoring the Data Backup With your Liferay DXP database and document library in a compatible format, the next stage is to upload them together as a single backup to Liferay...

Restoring Data from a Backup

Official Documentation

Restoring Data from a Backup During project development, there may be times when you must restore data or roll back the project to an earlier state. Restoring a backup to an environment restores...

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