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Administrators cannot manage Omni Admin apps, like the App Manager

Issue Users having the "Administrator" role cannot access the App Manager through Control Panel → System →App Manager. Environment DXP 7.0, 7.1, 7.2, 7.3, 7.4 Quartery Releases Resolution Take into...

Modules with escapeModel=true attribute in search-container not working

legacy Troubleshooting

Issue We have detected that the modules that implement the search-container with escapedModel="true" attribute in the search-container-row, are not working. We have also seen the following messages appear in...

File upload feature for guest users in Liferay Forms

legacy

Issue We have a requirement to create a Liferay form having a document upload feature for guest users. Currently, in Liferay 7.1 uploading documents is not available for guest users. Environment Liferay...

Not able to set virtual host value for virtual instance: "Please enter a valid virtual host"

legacy Troubleshooting

Issue I want to set the virtual host on a virtual instance (Control Panel/Virtual Instances), but I cannot save it, I get error "Please enter a valid virtual host". This hostname is not set for any other virtual instance....

Unable to disable editing of Email Address, First Name and Last Name in the User Account Settings in Liferay SaaS

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In Liferay SaaS, the properties to disable the editing of...

Blank screen is seen after password reset

legacy Troubleshooting

Issue A blank screen (with url http://localhost:8080/c) is seen after user password is reset. The expected behavior after password reset is for users to A) be successfully redirected to Liferay home page and B) remain...

Is a server restart required after the Terms of Use or Terms and Condition is updated?

legacy

Issue Is a server restart required after the Terms of Use or Terms and Condition is updated? Environment Liferay DXP 7.4 Resolution After updating the Terms of Use's Site ID and Article ID in Control Panel > Instance...

'User must first login through portal xxxxx' error when using WebDAV

legacy Troubleshooting

Issue When using WebDAV with an SSO, changing the password on your Liferay account causes the digest in the User_ table to be wiped and changed to null. This causes the error "User must first login through the portal...

AssetEntryQuery returns empty results for the className User

legacy Troubleshooting

Issue We found that AssetEntryQuery always returns an empty result when the className is set to "User". Is this an intended behavior? In order to replicate, change "xxxxx" to a valid userId and run the following...

Difference between User_ loginDate and lastLoginDate

legacy

Issue Both User_.loginDate and User_.lastLoginDate seem like similar fields, but they are slightly different. Environment Liferay DXP Resolution Last login date is configurable through the following property: # #...

Disallow strangers to create accounts

legacy How To

Issue Stranger account creation is configurable through Instance Settings and portal.properties Environment Liferay DXP Resolution Stranger account creation can be enabled/disabled through any of the following...

How to recover patching-backup.zip

legacy Troubleshooting

Issue How to proceed if patching-backup.zip is lost. Environment Liferay DXP Patching Tool Resolution In the event that this issue does occur, the following workaround can be used for general cases: Download a...

Stylebooks with Accent or Special Characters in Title Fail to Export

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to export a stylebook with a name containing...

Is it possible to set the left-side flyout Menu in Liferay DXP 7.3?

legacy How To

Issue Starting from DXP 7.3, the Control Panel is accessible via the waffle Applications Menu replacing the left-side flyout Menu. Is there any setting that will allow me to bring back the traditional DXP 7.2...

What to do if you accidentally delete an administrator user

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...

Login fields are greyed out in 7.4 after upgrade with dl.store.impl specified in 7.4 upgrade tool

legacy Troubleshooting

Issue After setting dl.store.impl= in portal-upgrade-ext.properties and using the upgrade tool to upgrade from 7.0 to 7.4, login fields are greyed out in 7.4. Environment 7.4 Resolution Double check your upgrade...

Patching tool fails

legacy Troubleshooting

Issue Patching tool commands fail with below error even when a new hotfix is placed inside patches folder: "The command has failed. Please see the log for details." Environment Liferay DXP 7.0 Liferay DXP 7.1...

All existing groups are imported from LDAP after logging in with a user

legacy

Issue After logging in with an LDAP user, all existing groups are imported from the LDAP server. In earlier versions (DXP 7.1 and DXP 7.2) only the groups to which the user has been assigned are...

"Authentication failed. Please enable browser cookies and try again." error prevents login operation

legacy Troubleshooting

Issue When I try to log in, the message Authentication failed. Please enable browser cookies and try again. is displayed and the operation is not successful. Environment Liferay DXP 7.0 Fix Pack 102+ Liferay DXP 7.1 Fix...

How to check the date of site creation

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Difference between "Settings" and "Advanced" permissions

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Upgrade to 7.4 fails trying to insert records into table DDMFieldAttribute

legacy Troubleshooting

Issue I am performing an upgrade to 7.4 and it fails with errors like these: com.liferay.portal.kernel.log.LogSanitizerException: com.liferay.portal.kernel.upgrade.UpgradeException: java.sql.BatchUpdateException: Batch...

Getting NullPointerException in LocalizationImpl class during upgrade

legacy Troubleshooting

Issue The following error appears during the upgrade from Liferay Portal 6.2 to Liferay DXP 7.4. 2022-08-24 06:06:09.974 ERROR [main][LocalizationImpl:896] null java.lang.NullPointerException: null at...

User Last Login Date Not Updating

legacy Troubleshooting

Issue We're observing that our user's loginDate and lastLoginDate are not updating correctly in the user table. Environment DXP 7.1 DXP 7.2 DXP 7.3 Resolution 1) Set the following portal-ext property: ...

Cluster scheduled job issues with Open ID Connect (OIDC)

legacy Troubleshooting

Issue A known issue related to clustering with environments using Open ID Connect has been identified wherein the number of scheduled jobs may be mismatched on each node. This may cause a performance impact, or a loss of...

ORA-01000: maximum open cursors exceeded

legacy Troubleshooting

Issue The following errors appear for Oracle database users during the upgrade from Liferay Portal 6.2 to Liferay DXP 7.4. Caused by: com.liferay.portal.kernel.log.LogSanitizerException: java.sql.SQLException:...

How to enable "Require strangers to verify their email address?" only for new users

legacy How To

Issue I need to enable the option "Require strangers to verify their email address?" in the Instance Settings. However, when I perform this configuration, the functionality is activated for all users, including...

I would like to control email notifications to Liferay strangers.

legacy How To

Issue How are strangers defined by Liferay? How can I control email notifications to strangers upon signup? Environment DXP 7.3+ Resolution The SAML property defining unknown users as strangers was introduced in DXP 7.3....

Deadline in case of multiple password reset URLs

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

ClassCastException on com.liferay.frontend.theme.contributor.extender after installing a newer fix pack

legacy Troubleshooting

Issue After patching the environment with a newer fix pack, the below error may be encountered at server startup: ERROR [ServerService Thread Pool -- 68][ThemeContributorTopHeadDynamicInclude:93] bundle...

Disable all locales that are not EN

legacy Troubleshooting

Issue Asset publishers are being translated to other languages than English which is the default and only one that is desired. For some reason due to the location of the IP/network or browser translation URLs are...

After a web content owner loses his membership of a site, he can still edit all the previously authored web content

legacy How To

Issue If an editor user creates a web content, and after his site membership is removed, he can still edit/configure the web content. Environment Portal 6.2 DXP 7.0+ Resolution This behavior works as intended. The Web...

Disable Liferay "set your preferred language" message

legacy How To

Issue In case the User's Display Language is set differently than the language of the Site that is being displayed, a warning message appears with the option to set your preferred language. You may wish to...

Backup service does not show on PRD environment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While checking all the services available at the...

Open Graph tags and feature is missing

legacy

Issue I am trying to configure Open Graph based on the following article: Configuring Open Graph but the functionality is not available in our environment. Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution Open Graph is...

Configuring Liferay's LDAP Settings to Import Users in DXP 7.3

legacy How To

This article shows how to setup Liferay DXP 7.3 to import users from an LDAP server through the graphical user interface. The steps are the basically the same as for earlier versions of Liferay, but the UI...

Assign bulk users to an organization/user group/site

legacy How To

Issue I'd like to add many users at once to an organization/user group. How to do it? Environment Liferay DXP 7.2 Resolution Currently it is not possible to assign bulk users to an organization or user group from...

How to install Liferay Connector SAML 2.0 without need to restart in a Docker Container for Kubernetes usage

legacy How To

Issue I have a docker image in Kubernetes with Liferay installed. I'd like to deploy the SAML 2.0 connector plugin without the need to restart. Environment Liferay DXP 7.2 Resolution Copy the SAML 2.0 Connector...

Checking the different fixes between two hotfixes

legacy How To

Issue We have two hotfixes and we would like to know the difference between them How can we check the common and different fixes within those hotfixes? Environment Liferay Portal 6.2 Liferay DXP 7.0+...

Cannot Request Users With long userid After Patching to DE-93

legacy Troubleshooting

Issue We use this code to secure our API calls in our customization: (request variable is an HttpServletRequest object from @Context annotation) long userId = GetterUtil.getLong(request.getRemoteUser()); user =...

SightRoll specifications when a user is removed from the site

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

How to switch between modal and full screen display of the login screen

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...

Memory information displayed on the server management resource screen

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Password reset notification emails may be sent to different email addresses

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...

The birthday is reset to {01/01/1970} on LDAP import

legacy Troubleshooting

Issue Every time a user is logged in, the birthday is automatically updated to the default value {01-01-1970}. We configured the LDAP server in Instance Settings. Environment Liferay DXP 7.2 Liferay DXP 7.3...

How to remove users from Liferay that are deactivated / deleted in the LDAP server

legacy How To

Issue When a user is no longer listed in the LDAP server, the authentication fails and the user cannot log in anymore, but a dead user entry remains in Control Panel -> Users. Environment Liferay DXP 7.0+...

Deactivate Liferay users automatically when they are deactivated on LDAP

legacy How To

Issue We have an LDAP server connected to Liferay and we want to deactivate Liferay users automatically when they are deactivated on LDAP. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution We can use the...

The user is not being associated with the organization

legacy Troubleshooting

Issue When a new user is added to an organization through the action menu of the organization. An error is returned if the email address starts with 'postmaster' (for example, postmaster@liferay.com). The new user...

LDAP y gestion de usuarios en idiomas con dos apellidos

legacy Troubleshooting

Issue En un servidor LDAP que se ha configurado conjuntamente con Liferay se tienen almacenados los apellidos de los usuario en dos campos diferentes. Al visualizar los usuarios en el portal no aparece su nombre...

Custom site/organizational role gives too many permissions

legacy Troubleshooting

Issue I have created a custom site/organizational role to see Document and Media contents. I only selected VIEW options in Define Permissions > Site Administration > Content > Documents and Media, but the...

Disable email notifications of web content, when you post a comment

legacy How To

Issue When you write a comment on a web content, you will automatically start receiving emails on every update that is made on that web content. Environment Liferay DXP 7.2, DXP 7.3 Resolution This is an expected...

Cannot open action menu for users who have similar screen names

legacy Troubleshooting

Issue Steps to Reproduce 1. Go to Control Panel - Users and Organizations 2. Add a new user with the screen name "test-test" 3. Add another user with the screen name "test.test" 4. Go back to the list of...

Non-admin owner of a User Group is unable to perform any actions on it

legacy Troubleshooting

Issue Steps to reproduce: Create a new role (name doesn't matter) Grant the following permissions to this role: Portal: Add User Group Portal: View Control Panel Menu User Groups: Access in Control Panel User Groups:...

Error copying a page: An unexpected error occurred.

legacy Troubleshooting

Issue You find an "Unexpected error occurred" message during a Copy page action. Checking the logs there is a trace like this: 2021-12-28 12:09:49.911 ERROR [http-nio-8080-exec-9][LayoutExceptionRequestHandler:132]...

Cannot access portal due to NoSuchResourcePermissionException exception

legacy Troubleshooting

Issue An error when rendering a page produces a critical issue that blocks the portal access. In the logs you could see a trace similar to this: com.liferay.portal.kernel.events.ActionException:...

Fatal error when using the Patching Tool in Windows

legacy Troubleshooting

Issue When executing the command patching-tool.bat info in Windows, a fatal error is shown: C:\liferay\patching-tool>patching-tool.bat info Loading product and patch information... Product information: * installation...

Autocomplete issue during login

legacy How To

Issue During login, the browser autocompletes the user's credentials into the fields based on past logins. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution These login...

Site Administrator cannot add images of global site to current site's web content

legacy Troubleshooting

Issue Site Administrator cannot see global site and it's content listed when trying to add an image from global site to current site's web content. Steps to reproduce: Log in as admin. Go to the Global site's...

Instance level LDAP configuration

legacy How To

Issue When configuring LDAP authentication from DXP 7.3, the companyId has to be configured on an instance level. This issue can present itself for example during a CI / CD development. Environment DXP 7.3...

Expand the available special characters for passwords

legacy Troubleshooting

Issue If you have a password policy enabled where the users must have special characters in their passwords certain characters that are not allowed such as "&" or "%". You will get the following error message when you...

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