Total value not recalculated when order edited by administrator
Written By
Katalin Györgyövics
How To articles are not official guidelines or officially supported documentation. They are community-contributed content and may not always reflect the latest updates to Liferay DXP. We welcome your feedback to improve How To articles!
While we make every effort to ensure this Knowledge Base is accurate, it may not always reflect the most recent updates or official guidelines.We appreciate your understanding and encourage you to reach out with any feedback or concerns.
Legacy Article
You are viewing an article from our legacy "FastTrack"
publication program, made available for informational purposes. Articles
in this program were published without a requirement for independent
editing or verification and are provided"as is" without
guarantee.
Before using any information from this article, independently verify its
suitability for your situation and project.
Issue
-
Existing orders were edited from the admin page, for example quantity was increased or decreased and price was modified. After making these changes, the total price remains unchanged and displays the previously calculated value.
-
Steps that were followed:
-
Navigate to the order admin page
-
Select or search any order and edit it
-
Click the 3 dots next to a product and select edit
- Change the quantity (Increase or Decrease)
Result: total value of a product remains unchanged and displays the older value.
Environment
- Liferay DXP 7.1
- Liferay DXP 7.2
- Commerce 2.1.2
Resolution
- This function was designed to work the way it has been described above.
- When manually changing something in the order, or order items, the order itself is set as "manually adjusted" and therefore further calculation will not be done against it.
- This has been designed to give more flexibility to orders' managers and customer support. This is why recalculations are not done on these kinds of orders.
Did this article resolve your issue ?