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Published Jul. 2, 2025

Does Segmentation Work With Inheritance?

Written By

Madeleine Clay

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Issue

  • When I create a Segment which includes inherited users, the segment shows that the inherited users are not counted.
  • For example, if I create a Segment with a condition which matches a Team that contains a User Group with 10 members, the Segment shows that its conditions match 0 members, rather than 10.

Environment

  • DXP 7.2
  • DXP 7.3

Resolution

  • Segmentation does not work with inheritance.
  • In the above example, members of the User Groups can be included in the Segment by creating a condition which matches the User Group directly, rather than the Team which includes the User Group.

Additional Information

  •  A feature request to include inherited roles in segmentation has been opened here: WCM-1495. Voting for this feature request will increase its visibility.
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