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Legacy Knowledge Base
Published Jun. 30, 2025

Users aren’t able to login from Cloud console

Written By

Emma Liu

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Issue

  • Users aren’t able to log in using the console

Environment

  • Liferay PaaS

Resolution

  • Whitelist the hostname apigateway.liferay.cloudon the network level so that this specific domain is not blocked by the firewall.

  • Troubleshooting Tips:

    • Open the url https://apigateway.liferay.cloud/projects on the browser with the developer tools open.

    • If the response status of the request isn’t either 401, 403, 200 then requests are certainly being blocked by a firewall/proxy on the network.

    • Check if it’s possible to login to the console outside VPN’s or restricted networks

 

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