Legacy Knowledge Base
Published Jun. 30, 2025

Unable to process SAML request

Written By

Anishq Sharma

How To articles are not official guidelines or officially supporteddocumentation. They are community-contributed content and may not alwaysreflect the latest updates to Liferay DXP. We welcome your feedback toimprove How to articles!

While we make every effort to ensure this Knowledge Base is accurate, itmay not always reflect the most recent updates or official guidelines.We appreciate your understanding and encourage you to reach out with anyfeedback or concerns.

Legacy Article

You are viewing an article from our legacy "FastTrack"publication program, made available for informational purposes. Articlesin this program were published without a requirement for independentediting or verification and are provided "as is" withoutguarantee.

Before using any information from this article, independently verify itssuitability for your situation and project.

Issue

  • Some users are unable to login via SAML
  • Steps to reproduce:
    • Login User for the first time
    • The user gets logged-in successfully
    • Now, log out and try logging in again
    • Result: Throws unable to process SAML request error on UI, and Invalid NameId Policy error in the logs.

Environment

  • Liferay DXP 7.0+

Resolution

  • Check the NameId provided in the IDP connection details and change it to unspecified.
  • Now try to login again, this should enable the users to login.
Did this article resolve your issue ?

Legacy Knowledge Base