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Legacy Knowledge Base
Published Jun. 30, 2025

User's aren't seeing the correct experience associated with their segment

Written By

Madeleine Clay

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Issue

  • When I create (and prioritize) an experience based on a new segment, the users associated with that segment aren't able to see it.

Environment

  • DXP 7.3

Resolution

  • It is expected that SegmentsEntryRel doesn't reindex immediately when the Segment model updates.
  • This can lead to issues when a user is indexed with an outdated segment before the current segment.

Additional Information

There are multiple options to work around this issue:

  • Option 1: Update the System Settings > Segments > Segments Service > Segments Preview Check Interval configuration to a lower value.  This will result in more reindexes for the SegmentsEntryReland SegmentsEntryobjects. This option may affect performance if there are numerous entries.
  • Option 2: Re-edit the old segment(s) (no actual changes are needed) anytime a new segment is immediately needed. This will force the portal to delete any oldSegmentsEntryRelentries.
  • Option 3: Disable theSegmentsEntryRelcache for selected segments.
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