How to add new hires to see Liferay projects?

Issue

• How to add new employees to see Help Center tickets and have access/privileges equivalent to current users that are part of a project?

Environment

• Liferay DXP/Portal

Resolution

Only Administrators and Partner Managers are able to invite, remove and change a team member’s role. 

• To invite a team member: 

  1. Click on the project you’d like to invite the team member to
  2. Navigate to the Team Members page on the left sidebar
  3. Click “Invite” in the top right corner
  4. Enter in the user’s email address and assign a role to them
  1. Please note: For security purposes, free email addresses (example: [e-mail]) are not allowed.
  5. Click “Send Invitations” 
  6. Your team members will receive an email to notify them of their new project role.

  Note: The number of Support Seats available is showcased at the bottom of the pop up screen. If more support seats are needed, please reach out to your Liferay Contact.

Additional Information

Please refer to the articles below for more information:

• How do I manage my team members? 
• Learn about Customer Portal Roles 
• How are support seats determined?