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Published Sep. 10, 2025

'Your request failed to complete' while saving the values of Mail settings under Instance settings

Written By

Rishabh Agrawal

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Issue

Issue while saving the values entered for mail settings under instance settings wherein the values do not get saved and the error says: 'Your request failed to complete'.Steps to reproduce:
1. Start the clean instance of Liferay DXP 2024.Q1.7
2. Navigate to Instance settings->Email->Mail settings->Enter the values and then click Save.
3. Check the Liferay logs for the error that prints: 
"2024-05-22 13:52:16.564 ERROR [http-nio-8080-exec-1][SimpleCaptchaImpl:417] CAPTCHA text is null. User 20122 may be trying to circumvent the CAPTCHA."
Actual Results: The values are not getting saved and the error prompts as 'Your request failed to complete'.
Expected Results: The values should be saved successfully.

Environment

  • Liferay DXP 2024 Q1.7
  • Liferay DXP 2024 Q1.9

Resolution

  • This behavior has been addressed via LPD-25555

Additional Information

  • Always upgrade the DXP to the latest update to achieve the expected behavior: Upgrade Basics
  • Please submit a support ticket if you require more information from the product aspect by attaching patch details.
  • Installing Fix Packs and Hotfixes on Liferay DXP will guide installing the hotfix in the respective environment.
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