Refunds

Liferay’s new Payments application supports the creation of refunds for online payments. Once processed, the refund goes back to the original payment method. There are two main steps involved in refunding money. The first step is to create a refund on the required payment. The second step is to submit the refund after verifying all the necessary details.

Creating and Submitting a Refund

1. Open the Global Menu () and navigate to Commerce → Payments.

2. Find a payment in Completed status and click Make a Refund.

   

   This creates a new entry of type Refund in the Pending status. It opens the newly created refund for submission. You can also go back to the Payments page and click View next to the refund to submit it.

   

3. Enter the refund amount in the Amount field and select a reason from the Reason drop-down. See Adding Reasons for Refunds to learn more about creating refund reasons.

4. Click Submit. Alternatively, you can click Save to come back to it at a later stage.

After submitting the refund, the refund entry moves to the Refunded status. If it fails, it goes to the Failed status. See Payments Reference to learn more about the payments and refunds life cycle and the different statuses available.

Filtering Payments and Refunds

1. Go to the Payments application and choose the Filter option.

2. There are two filters available: Type and Status.

   1. Click Type to choose between payments, refunds, or both. Use the checkboxes to make your selection. You can also use the Exclude toggle to filter out the type you checked.

   2. Click Status to choose between different statuses. Read Payments Reference to learn more about payment statuses. As with type, you can use the Exclude toggle to filter out the status you checked.

   3. Click Add Filter to view results. Click the Close () button to remove a particular filter or click Reset Filters to remove them all.

Searching Payments and Refunds

1. Use the search bar to enter a payment ID.

2. Click Search () or press enter to view the result.

You can also use the search bar after applying filters.

Related Topics

• Adding Reasons for Refunds
• Payments Reference