Adding Reasons for Refunds
While processing a refund, it is mandatory to select a reason to complete the transaction.
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Open the Global Menu () and navigate to Control Panel → System Settings.
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Select the Payment option under Commerce.
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Under Virtual Instance Scope, select Refund Reasons.
NoteThis adds the refund reasons for all virtual instances. If you want to configure it for a specific instance, go to Control Panel → Instance Settings. Select Payment and click Refund Reasons from the left menu.
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Click Add to enter a reason and enter the following information.
Key: wrong-product
Name: Buyer ordered the wrong product or variant
Priority: 0
The key field is a unique identifier for the refund reason. The name field appears in the Refund Reason drop-down. The priority decides the order of reasons in the drop-down.
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Click Save.
You can add multiple reasons with their own unique keys.
Commonly Added Refund Reasons
- Buyer ordered the wrong product or variant
- Seller shipped the wrong product or variant
- Received damaged or defective goods
- Buyer no longer needs the product
- Product did not match the description