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Issue Starting from version 2023.Q4+, when creating web content that includes a 'Rich Text' field, the CKEditor offers a new 'AI Creator' button. This article provides the necessary configuration to hide this button in...

When using blade under Windows, I get 'Failed to find Java VM' error

legacy Troubleshooting

Issue Using any blade command, as blade version shows 'Failed to find Java VM' error Environment Microsoft Windows. Resolution This behavior can be related to updating the JVM after a blade installation. In this...

Unable to Access Liferay Javadocs from docs.liferay.com

legacy How To

Issue I'm trying to access Javadocs such as https://docs.liferay.com/portal/7.4-ga1/javadocs/portal-kernel/. However I'm getting redirected to https://learn.liferay.com/w/reference/index. Environment All versions...

Using an Editor Config Contributor Client Extension in web contents

legacy Troubleshooting

Issue Apply a config contributor using a client extension to CKEditor in web content following the official documentation or the provided example does not show any changes in the web content editor....

Blocked:origin errors are seen when deploying Spritemap CX

legacy

Issue Blocked:origin errors are seen in the browser console when deploying Spritemap CX. Theme SVG Spritemap is showing blocked:origin errors in a SaaS environment. Environment Liferay PaaS, SaaS Resolution Observing...

Issue with the custom friendly url of blogs

legacy Troubleshooting

Issue The custom-friendly URL of the blog gets changed when it is published to Live from Staging. Steps to reproduce: 1. Connect the Mysql or any database with Liferay DXP 7.1 fix-pack-dxp-15-7110. 2. Once...

Deploying Client Extensions to multiple Virtual Instances

legacy How To

This feature is available with Liferay Workspace version 11.0.0+ This feature is only meant for local development when deploying to a local bundle. It is not intended for building client extensions that will be...

When changing the User's "Language" and "Prefix" selection to another set, each selection needs to be done individually

legacy Troubleshooting

Issue We've observed an undesirable behavior when editing a User's preferred "Language" and "Prefix" selection. When editing/changing a User's "Language" and "Prefix" existing selection, each selection needs to be...

Rejection comment not visible for web content in workflow

legacy How To

Issue While using a single approver workflow for web content, when a reviewer rejects the content and provides comments, these rejection comments are not being communicated to the asset creator. Hence, this...

Deprecated liferay-ui:logo-selector taglib replacement for custom favicon integration

legacy

Issue In this article we will discuss the deprecation of liferay-ui:logo-selector which was introduced with Liferay DXP 7.4 as a part of LPS-202768. Several features have been migrated to liferay-frontend:logo-selector,...

Installing the Liferay Theme Generator for Liferay DXP 7.0

legacy How To

Issue How can we install the Liferay Theme Generator for creating themes in Liferay DXP 7.0? Environment Liferay DXP 7.0 Resolution The Liferay Theme Generator allows developers to quickly set up, develop, and...

Locked out of Liferay Portal after enabling OpenSSO

legacy Troubleshooting

Issue I enabled OpenSSO on my Liferay portal and now I cannot login to the portal. Is there a way that I can disable OpenSSO to log back into the portal? Environment Liferay Quarterly Release Resolution Access the...

Error trace related to Elasticsearch index_not_found_exception during the upgrade step KaleoDefinitionVersionUpgradeProcess#_upgradeKaleoDefinitionVersion

legacy Troubleshooting

Issue We are upgrading from 7.0 to quarterly release 2023.Q4.8 During the upgrade step KaleoDefinitionVersionUpgradeProcess#_upgradeKaleoDefinitionVersion we are encountering an error trace related to Elasticsearch....

Can SPA be safely disabled?

legacy

Issue We are developing some components and we are having issues with single-page application (SPA). Therefore, we would like to know if it can be safely disabled Environment Liferay DXP 7.3 Resolution From Liferay...

jUnit throws exception

legacy Troubleshooting

Issue We are encountering issues with jUnit and Liferay Spring MVC portlet. We have SubscriptionUtilTest class and when trying to run it by right click and run as "Junit" then throws error as...

Workflow review has no edit option for Object entries

legacy Troubleshooting

Issue When reviewing an Object entry that was submitted to review, there’s no option to edit, whereas when doing the same for a Web Content article, there’s an option to edit it before approving the...

Hebrew(Israel) is replaced with English(United States) in Localization Settings

legacy Troubleshooting

Issue When I add Hebrew(Israel) from the Available List to the Current List in the Localization settings, it is replaced with English(United States) in the Current Language List. Environment Liferay 2024Q2 with...

Screen name should not be required when Autogenerate User Screen Names is enabled

legacy How To

Issue When enabling Autogenerate User Screen Names, the Object Action still mandates a Screen Name field, which is an inconsistency. The aforementioned behavior can be reproduced by doing the following...

Liferay Cloud Alert Emails

legacy

Issue I want to know all the type of email alerts sent by Liferay Cloud. What are the different kinds of real-time alerts I can receive from DXP Cloud? Environment DXP Cloud: Liferay PaaS, Liferay SaaS Resolution...

Build Failure Due to Duplicate Client Extension ID

legacy Troubleshooting

Issue When attempting to build the Liferay project, the build fails with the following error message: > Task :client-extensions:liferay-sample-custom-element-1:validateClientExtensionIds FAILED FAILURE: Build...

Form is not sending automatic reply emails

legacy Troubleshooting

Issue Our form is not sending automatic reply emails. The following error is present in the console logs "Unable to send message: Authentication unsuccessful, user password has expired." Environment Liferay...

Elasticsearch Sidecar "com.liferay.petra.process.ProcessException: Unable to load modified classes" with Java 17

legacy Troubleshooting

Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. 2024-09-02 07:42:01.518 WARN...

Observing Solr Error - 'multiple values encountered for non multiValued field'

legacy Troubleshooting

Issue We have encountered an issue indexing journal articles while utilizing structures and templates for adding/modifying web content with repeatable fields, and we suspect that the repeatable field data may be...

Asset Publisher filtering by structure shows web content and folders

legacy How To

Issue In Liferay DXP 7.3, when filtering content in an Asset Publisher by structure, only the web content with that structure are shown In Liferay DXP 7.4, doing the same filtering will also show the folders that...

All Headless API calls return 404 errors

legacy Troubleshooting

Issue When going to Control Panel > Applications > Process Builder and opening one of our existing workflows to edit it opens the edit screen but cannot load the definition. The following errors occur in the logs...

Price does not update when using Product Detail Template

legacy Troubleshooting

Issue The Product Details Portlet shows the wrong product price when a Product Detail Template is configured as its application display. Environment 2024.Q2 Resolution If the getPrice() method is used in the template, this is...

Search results are showing unexpected visual changes when rendering Object items

legacy Troubleshooting

Issue When searching for Objects on a search page, there are some unexpected visual changes in the result. Environment Quarterly Releases Resolution Please verify that whether there are any HTML in the description of the...

Requesters are not included in Support ticket update emails

legacy

Issue Notification emails for Support tickets are not going to users who are working on a Support ticket. Support ticket emails are not bent sent to the primary member working on the ticket. Environment Liferay Help...

"WFLYDM0145: The resource 'security-realm' is unsupported since Java 14"

legacy Troubleshooting

Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. "WFLYDM0145: The resource 'security-realm' is...

Some content data is not getting saved after publishing an article

legacy Troubleshooting

Issue When I input content data into my web content structure, the content data is not saved after I publish the article. Environment Liferay Quarterly Release Resolution This is a known issue in Liferay and is...

Page URL break with long text (414 URI Too Long)

legacy Troubleshooting

Issue The page URL is breaking and giving 414 URI too long errors. Steps to reproduce: Navigate to Control Panel> Instance Settings> Localization > Language> select required locales Now, click on 'Locale Prepend...

What is the default behavior when users click 'I agree' or 'I disagree' at the Terms and Conditions?

legacy

Issue What is the default behavior when users click 'I agree' or 'I disagree’ button at the Terms and Conditions? Environment DXP 7.0+ Resolution I agree: If accepted, the user is redirected to the home page or to...

Configuring an external Web Application Firewall (Akamai) in PaaS

legacy

Issue How to configure an external Web Application Firewall (Akamai) in PaaS? Environment Liferay DXP 7.4 Resolution Configuration of the external Web Application Firewall (Akamai) with Liferay Cloud comes...

If the user selects 'I disagree' for the Terms and Conditions, will they be logged out?

legacy

Issue Does it log out the user if they select 'I disagree' on the Terms and Conditions page? Environment DXP 7.0+ Resolution No, only a popup should be displayed to the user: Additional Information Terms of Use ,...

A discount applied to Products does not work if there is an eligible discount for Specific Account Groups

legacy Troubleshooting

Issue We created a 50% discount (A) with eligibility for certain Specific Account Groups. Then we created another discount (B) of 55% applied to some specific Products, setting it to All Accounts (which should...

Storage details are not available in plans and usage page

legacy Troubleshooting

Issue When we try to check storage usage for the Cloud project under Plans and Usage, we do not receive any information in the storage section. Environment PaaS, SaaS Resolution Storage use details are not...

Guide to Resolving default Language Assignment in Web Content Structures

legacy Troubleshooting

Issue When creating web content, the default language you have configured for the site should appear as the enabled language for the new content. If a different language appears as the default, the...

Is there an Analytics Cloud API that can delete a specific user?

legacy

Issue Is there any API which can get called in Liferay Analytics Cloud to delete a specific user? Environment Analytics Cloud Resolution The following article: APIs describes that you can only query data, currently...

Upgrade Bootstrap version from 4.x.x to 5.x.x

legacy

Issue When can we expect the support for Bootstrap 5.3.3 in the Liferay? Environment Liferay DXP [all versions] Resolution From DXP 7.4, Liferay no longer use or support jQuery-based plugins that include Bootstrap....

Where is the logic for handling the actions for the Terms and Conditions page?

legacy

Issue We would like to override the behavior of the default Terms and Conditions that can be activated in Liferay. Where is this logic located in the code? How can we override it? Environment DXP 7.0+ Resolution An...

Error during file indexing: ClassNotFoundException: org.bouncycastle.asn1.ASN1Encodable

legacy Troubleshooting

Issue When indexing files, the process fails (terminates abruptly) and the following information is printed in the logs: org.bouncycastle.asn1.ASN1Encodable cannot be found by...

How to change the . (dot) characters to hyphens (-) in Web Content article friendly URLs?

legacy How To

Issue We have several Web Content articles where the friendly URL contains some dots and we would like to have hyphens instead. Changing them manually is not only hard but we would also like to implement a workflow to...

globalThis.process?.argv object contains an array set

legacy How To

Issue The globalThis.process?.argv object contains an array set in DXP 7.3, but in the latest release 2024.Q2.6, this is null or undefined. Environment Liferay DXP [all versions] Resolution In this scenario,...

Group Memberships are being removed after signing in via SAML after upgrading to 2024.Q2 from 2023.Q4

legacy Troubleshooting

Issue We have observed that some users's existing group memberships are missing after they login via SAML(Okta). Environment Quarterly Release 2024.Q2 Resolution This is due to the change reported in these articles:...

The account email address is set to null

legacy Troubleshooting

Issue When updating a custom field at the account entry, the account email address is set to null Steps to reproduce: Create a new Account, “Account”. Attach an e-mail address “abc@liferay.com” to the account entry...

The PageId changes each time the page is edited causing the category filter value to change each time.

legacy

Issue We are building a page which displays a Collection of “How to” Web Contents using a variety of Categories. As an alternative to using the Collection Filter to display the content of one category, we would like to...

When using 3G, "Related Asset" is not selected immediately

legacy

Issue There has been an observed delay when trying to select a "Related Asset" within "Web Content" when using 3G internet speed. Instead of the "Related Asset" being selected immediately, there's a delay and other...

Native OS memory, allocated to JVM threads, does not get released completely

legacy Troubleshooting

Issue The memory used by the Liferay Docker container slowly, but steadily increases, until either the pod goes out-of-memory, or the pod alerts trigger a kill of the pod. Environment Liferay Quarterly releases...

Is it expected for fragments using the getContent() selector to display non-alphanumeric characters from HTML, or XML, for Journal Article content?

legacy

Issue When creating a Fragment with an itemSelector field configured to select a Journal Article, the displayed content includes unexpected characters, such as "]]>" at the end. This issue does not occur when the...

Accessibility issues with the Underline button in CKEditor

legacy

Issue When using CKEditor, there is an underline button available. If you use it, the text will be inserted within u elements. This fact causes some HTML validators to report an accessibility issue based on WCAG SC...

Custom Themes are no longer shown as Site Templates in DXP 7.4

legacy

Issue In Liferay DXP 7.3, custom themes were seen under Site Templates Pop Up (Control Panel > Site > Choosing the template). However, in Liferay DXP 7.4, custom themes do not come under Site Templates, and...

Language Keys are processed as Literal Text in custom MVC Portlets

legacy Troubleshooting

Issue When creating a MVC Portlet that leverages language keys, language key output is presenting as the literal text, rather than the key value For example: Language key in view.jsp: <b><liferay-ui:message...

Document and Media Storage Breakdown on cloud shell

legacy Troubleshooting

Issue There is an issue with the breakdown of document_library storage. In certain cases, document media occupies a larger amount of space, causing the cloud shell to become unresponsive and consume excessive CPU...

Vulnerability: Robots.txt file must not be accessed and should be blocked

legacy Troubleshooting

Issue Encountered a vulnerability issue with the robots.txt file and the vulnerability test suggests preventing the robots.txt file from being accessed. Environment Liferay DXP 7.3 Liferay DXP 7.4...

Content Pages and Fragments are not getting indexed after Saving

legacy Troubleshooting

Issue We are using Remote Elasticsearch, and noticed that it does not index content page or fragment on save Once we add or update a HTML fragment on a content page, the page will not be returned, when searching...

Repeatable Form Fields take more than One-Click to Repeat

legacy

Issue When adding repeatable fields in a form, the form fields take more than one click to repeat Environment Liferay 2024.Q1 Resolution This behavior is intended and introduced as a result of LPD-1720 When rapidly...

Check plan MALUs (Monthly Active Logged in Users) in Liferay SaaS

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A client of Liferay SaaS needs to check the metrics for MALUs...

Builds fail due to org.jenkinsci.plugins.github_branch_source.ApiRateLimitChecker$RateLimitCheckerAdapter checkRateLimit

legacy Troubleshooting

Issue Jenkins is failing while creating the DXP cloud build and the following errors are observed: ERROR: org.jenkinsci.plugins.github_branch_source.ApiRateLimitChecker$RateLimitCheckerAdapter...

Error "Portlet is temporarily unavailable" appears for Category Facet widget

legacy Troubleshooting

Issue When an invalid ID is passed as the value of the category field in the URL, all the widget shows the error "Portlet is temporarily unavailable". As a result, all the widgets should show the message "No...

Calling UserImporter in com.liferay.portal.security.exportimport.api throws unsatisfied references error.

legacy Troubleshooting

Issue On 7.3 we are using this class to Import users from a SamlProvider: com.liferay.portal.security.exportimport.UserImporter.importUser(long companyId, String emailAddress, String screenName) We call the service by...

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