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Java parameter UseContainerSupport doesn't work

Issue We are trying to specify the amount of memory Liferay can use by setting the -XX:+UseContainerSupport property However, it seems to take no effect and we don't see the specified limit shown in the...

Groovy Script for deleting users from the database

legacy How To

Directly modifying the database is not advised because we are unable to provide assistance regarding the damage it might do. The suggested approach in these cases is a groovy script that uses Liferay's API....

'Connection reset by peer' when uploading files

legacy Troubleshooting

Issue You are encountering the following exception in the logs: java.io.IOException: Connection reset by peer Users cannot upload files and errors like the following are printed (some examples): WARN...

Is it possible to change how much memory Gradle uses during a Liferay PaaS build in Jenkins?

legacy How To

Issue Since our Jenkins builds are using Gradle Daemons, we would like to increase the memory available to control how much memory Gradle uses, so that it is increased from this default: org.gradle.jvmargs=-Xmx512m...

HttpOnly flag in JSESSIONID cookie using JBOSS application server

legacy Troubleshooting

Issue JSESSIONID cookie does not contain the HttpOnly flag. Environment Liferay Portal 6.2 JBOSS Resolution You need to change it on your application server configuration, in the...

Avoid user login after every session timeout

legacy How To

Issue On every session expire it is asking for user login again Environment Liferay 7.0 Resolution Login after each session timeout is the default functionality of the Liferay portal. In order to avoid login after...

Should OSGi config files and the values in the System Settings application always be in sync?

legacy

Issue I have a module where I do not want to store sensitive data (eg. password) in the config file I would like to provide this value over the UI in System Settings Is it possible to use a "mixed" approach?...

Unable to restart bundles from GoGo Shell

legacy Troubleshooting

Issue When running update {Portlet ID} in the GoGo Shell, you get an error on the UI saying the request could not be completed. Environment Liferay DXP 7.2 Resolution This behavior is a known issue when trying to...

Staging configuration is incorrect after fix pack update

legacy Troubleshooting

Issue We have staging enabled for a long time with only the Dynamic Data Lists portlet staged After updating to Fix Pack 61 or above, our staging configuration has changed and shows not only the Dynamic...

Implement many-to-many relationship with existing Liferay entities using the Service Builder

legacy

Issue I would like to implement many-to-many relationship between my entity and an existing Liferay entity (for example the User table). Environment DXP 7.0+ Resolution Implementing relationships with the...

How to check the number of retained sessions

legacy How To

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

If I change the friendly URL of my site, do I need to modify the link?

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This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

Can't disable propagation of changes because of modified display settings

legacy Troubleshooting

Issue When trying to disable the propagation of changes from a site template to my site, the option is not shown, instead there's a message stating: You cannot enable the propagation of changes because...

Is there a recommended heap size setting for Tomcat?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Issues when working with resteasy-jaxrs dependency on Liferay DXP and Tomcat

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Issue While integrating RESTeasy JAX RS dependency in Liferay DXP projects, customers may notice the below messages in the server logs: SEVERE [fileinstall-/home/liferay.com/7.0/osgi/war]...

Page Templates are missing after Upgrading from Liferay 6.2 to Liferay 7.2

legacy

Issue Steps to Reproduce: 1. Create a page on running Liferay 6.2. 2. Upgrade connected DB of Liferay 6.2 to Liferay 7.2 3. Start Liferay 7.2 server and do full reindex. 4. Check for page template is not available....

JSP fragments modules status get back from Resolved to Active after removing OSGI/state folder

legacy Troubleshooting

Issue After removing the OSGI/state folder and restarting the application, JSP fragments modules lose the status "Resolved" and get back to "Active". Environment Liferay DXP 7.2 Resolution Upgrade to fix-pack...

Multiple compatible overloaded variations were found with the same priority on Liferay Layout Templates deployment

legacy Troubleshooting

Issue When deploying layout templates with Freemarker code e.g. like the below: <span>${languageUtil.get(locale, "read-more")}</span> <span>${sessionClicks.get(request, "test", "My Test")}</span> A stacktrace...

Unable to start up server due to configurations from Oracle database

legacy Troubleshooting

Issue Using Oracle and having a NULL dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings, the below error will appear: java.lang.RuntimeException:...

How can I change the email template of the Password Changed Notification?

legacy How To

Issue When the password is changed, users get a notification email. I would like to change the template of that email. Environment Liferay DXP 7.0+ Resolution Navigate to Control Panel > Configuration > Instance...

How to find the default CKeditor version in the Liferay instance

legacy How To

Issue How to find the default CKeditor version in the Liferay instance. Environment Liferay DXP 7.0 Liferay DXP 7.2 Resolution Steps to find the version of the CKeditor in the Liferay instance: In the portal, click...

Cache is not replicating properly across the nodes in the cluster environment

legacy Troubleshooting

Issue From one of the nodes, when uploading a document or creating web content, it's available under the content section in the other node. But when creating a page, adding the uploaded docs and existing web content...

On 6.2 fix packs before portal-167-6210, Liferay shows a blank home page on MS IE11 and MS Edge

legacy Troubleshooting

Issue When working in a Portal 6.2 EE environment with JBoss EAP 7.0, a web server and a patching level lower than portal-167-6210, the Liferay home page, when displayed on MS IE11 and MS Edge, will be blank ...

How can I disable the Document Library File Rank Service in DXP 7.1 and 7.2?

legacy How To

Issue I would like to disable the Document Library File Rank Service In Liferay Portal 6.2 and DXP 7.0, there used to be a property which is now removed: dl.file.rank.enabled=false Environment Liferay DXP 7.1 Liferay...

Upgrade the CKeditor version

legacy

Issue Is there any option to update the Liferay's default CKeditor version? Environment Liferay DXP 7.0 Resolution For example, the default CKeditor version for the fix pack 90 is "4.11.3", and the version for the...

The document preview is not generated due to "[SocketOpenOfficeConnection:114] trying to (re)connect" warn message.

legacy Troubleshooting

Issue The preview is not generated for the documents in the Document and Media portlet. The following warn messages are thrown in the logs, INFO...

Read the data of portal-ext.properties from custom portlet

legacy How To

Issue How to read the configured properties in the portal-ext.properties file from the custom module or custom portlet? Environment Liferay DXP 7.1 Resolution Please Note: The following procedures involve...

Xerces Errors with Customizations

legacy Troubleshooting

Issue After deploying a customization on Liferay 6.2 there are xerces related error on server restart Apache xerces error in the logs after module deployment Environment Liferay 6.2 and JBoss EAP 7.0 Resolution...

How to resolve failed deployments when quota limit errors indicate exceeded maximum builds

legacy Troubleshooting

Issue Deployments are currently timing out for some of our services, causing the deployments of those builds to fail. When looking at the console for the CI, I see the following error:...

Browser's console prints: “Error: Namespace "ClayTooltip.incrementaldom" already declared”

legacy Troubleshooting

Issue While navigating through DXP pages, the browser's console will occasionally print the below error: Error: Namespace "ClayTooltip.incrementaldom" already declared So far the issue was observed in the...

How is the number of cores reported to Liferay DXP?

legacy

Issue Liferay DXP is not reporting the correct number of cores. For example: A machine has 4 physical cores in the CPU. However Liferay DXP is reporting 8 cores on the <domain>/c/portal/license page....

"Primordial" ReferenceError is thrown when upgrading or importing the theme

legacy Troubleshooting

Issue Error as "ReferenceError: primordials is not defined" is thrown either while upgrading a theme or when importing a theme home/xxxx/yyyyy/theme$ yo liferay-theme:import 00h00m00s 0/0: : fs.js:27 const { Math,...

Read the data of portlet.properties from custom portlet

legacy How To

Issue How to read the data from the portlet.properties from the custom portlet? Environment Liferay DXP 7.1 Resolution Please Note: The following procedures involve customizations that are beyond the scope of Liferay...

Why the error "Unable to get ranges java.io.IOException: Range start XXXX is greater than end YYYY" is thrown in the logs?

legacy

Issue What is the reason behind the following error which is thrown in the logs? ERROR [default task-4064][ServletResponseUtil:227] Unable to get ranges java.io.IOException: Range start 2851129 is greater...

Some portlets are disabled after upgrading

legacy Troubleshooting

Issue After upgrading from a previous version of Liferay to Liferay DXP 7.2, some portlets were disabled and displayed error messages such as "This portlet is inactive. Please contact your portal administrator to...

${device} in Freemarker template does not return device data

legacy Troubleshooting

Issue When using the Freemarker directive ${device} and checking the resulting content on the interface, no actual device data will be returned: {brand=unknown, browser=unknown, browserVersion=unknown,...

How to automatically log thread dumps when the portal is too slow in Liferay?

legacy How To

Issue How to automatically generate thread dumps when the portal is slow? Environment Liferay Portal 6.2 Liferay DXP 7.0,7.1,7.2,7.3, and 7.4 Resolution Liferay has provided the below two properties which...

Improve the Performance of JS Loader Modules Servlet

legacy Troubleshooting

Issue How could we minify js_loader_modules file to improve our page load performance? Environment DXP 7.1 Resolution Install Fix Pack 11 which includes the following fixes to improve the performance...

How to generate the crt and key of a certificate on base64 for a custom domain on Liferay PaaS?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As stated on this documentation you'll need to add both the...

How to disable Scripting Console

legacy How To

Issue Even if Scripting Console is restricted to those with the server administration role, we would like to disable this scripting functionality in our 7.0 portal. Environment DXP 7.0 Resolution Scripting from...

Registration of certain characters may fail.

legacy Troubleshooting

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

Permission Error When Updating User's Password by JSONWS API

legacy Troubleshooting

Issue When updating the User's password through JSONWS API, the following error is reported in the log and the password can not be updated correctly. 01:18:11,468 ERROR...

PortalContextLoaderListener with Runtime Exception

legacy Troubleshooting

Issue After upgrading the Liferay portal DB from 6.2 to 7.2 successfully, Unable to start the server. Below error occurs: [# Error1] 27-Dec-2019 21:01:10.432 SEVERE [main]...

How to use JDBC ping for DXP 7.1 dockerized cluster in Kubernetes

legacy Troubleshooting

Issue We have a 7.1 cluster in Kubernetes with docker image Liferay nodes. We don't know in advance what IP address would be assigned to Liferay containers. As the pods can get killed and then the cleanup does not...

A Large Amount of Expired Records in SamlSpMessages and SamlSpAuthRequests Table Should be Cleaned up

legacy Troubleshooting

Issue The high CPU usage is observed every hour in the database server and a large amount of data exists in SamlSpMessages and SamlSpAuthRequests table. Environment DXP 7.1 Resolution The root cause could be that the...

How to delete page scope

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

SIGSEGV Issues in JDK 7u40

legacy Troubleshooting

Issue Symptom: "A fatal error has been detected by the Java Runtime Environment: SIGSEGV (0xb) at pc=0x00002ad5cad58a87, pid=18862, tid=1093142848" Environment Liferay 6.1, embedded...

Reference tag in service builder service.xml is not allowing to have MBMessage reference

legacy Troubleshooting

Issue Creating service module with reference <reference entity="MBMessage" package-path="com.liferay.message.boards" /> in service.xml. gradle buildService fails with Exception in thread "main"...

Image not getting displayed in Interner Explorer 11 post upgrade from Liferay Portal 6.2 to Liferay DXP 7.1

legacy Troubleshooting

Issue Post upgrade from Liferay Portal 6.2 to Liferay DXP 7.1, the web content articles created using structure and template with an embedded image field will not display the respective image on IE 11 i.e....

Unable to change the configuration in Most Viewed Assets portlet

legacy Troubleshooting

Issue Changes made in the configurations of the Most Viewed Assets portlet by navigating Configuration -> Number of Items to Display -> given 1 as value and saved. But "You Request failed to complete" error...

Query String is not append to the URL, after adding it through Pages > Advanced setting

legacy

Issue Query String is not appended to page URL after adding it through Pages -> Advanced settings. Environment Liferay DXP 7.1+ Resolution The Query String Parameter won’t be appended to the URL as it is meant to be the...

How to test the Liferay API behavior

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This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

SSL/TLS communication when connecting to the database

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is...

Important Changes in Fix Pack Release Notes

legacy

Issue Some fix packs cannot be reverted or may have hard limits on which versions that the patch level can be reverted to. The reason why a rollback option is unavailable is due to database schema updates, plugin updates,...

Different Browser Cache Behaviour on HTTPs Protocol in Google Chrome

legacy Troubleshooting

Issue Not all of the static requests are cached in Google Chrome, when you follow this documentation to set up HTTPs: Setting Up HTTPs on Tomcat Reproduction steps: Set up the portal as per attached...

Changing Site language while Site Template propagation is active is not possible

legacy Troubleshooting

Issue It is not possible to change the language of the Site made from a Site Template while propagation is enabled. Environment Liferay DXP 7.1 + Resolution You can change the language of a Site made from Site Template...

Does Liferay use the full version of JQuery?

legacy

Issue JQuery offers both "Full" and "Slim" versions of their libraries Some API is available in the "Full" version only Environment Liferay Portal Liferay DXP Resolution Liferay includes the "Full"...

About the destination of the log that Liferay outputs as standard

legacy

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

Unable to startup the server: NPE while loading configurations from database

legacy Troubleshooting

Issue The issue usually comes with Oracle database and having a null dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings Due to this, Liferay fails to start,...

About automating the setup wizard

legacy How To

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

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