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Issue After creating site-scoped object entries, they cannot be deleted. Though company-scoped entries are unaffected, site-scoped entries are remaining even after: A success message being displayed in the Object Overview UI. A 204 response in the control panel. How can I delete these...

Issue When creating Liferay PaaS Jenkins builds, you may experience CI/CD pipeline build failures with errors relating to unresolved Gradle dependencies. For example: > Task :modules:your-module-name:compileJava FAILED [Fatal Error] dependency.pom:1:44: Content is not allowed in prolog....

Issue What is the best way to add a new certificate for the Cacerts file to trust the response of a consumed API in Liferay Cloud (PaaS)? Environment Liferay DXP 7.4+ Resolution To ensure your security settings survive a reboot, the best approach is to move the certificates out of...

Issue When navigating our site, a ;jsessionid parameter is intermittently appended to the page URL. When this happens, portlets on the page fail to render, displaying a Portlet is temporarily unavailable error. This issue occurs when the session handling mechanism falls back to URL-based...

Issue When uploading a file in Documents and Media, a form refresh (e.g., by changing the Document Type or triggering a metadata validation error) causes the selected file to be cleared from the input field. Despite the file no longer being attached, the form can be submitted. This...

Issue When extending a system object, such as the User object, with a custom object field (e.g., customID), attempting to filter user accounts by this custom field using the headless API results in an error. The API call looks like this:...

Issue After following the documentation to set up Cross-Region Disaster Recovery in Liferay PaaS, the backups from the primary (production) environment are not visible in the secondary (disaster recovery) environment. The UI in the DR environment's Backup service does not show the tab or...

Issue Liferay Commerce upgraded its internal reporting engine to JasperReports 7, utilizing a new XML schema with a Jackson-based parser that renders older Jasper 6 JRXML files incompatible. How can I upgrade custom Commerce order templates to the JasperReports 7 standard to make my...

Issue When using a headless REST API endpoint to access an Organization related to a custom object, a 404 NOT_FOUND error returns for non-administrator users. This behavior occurs even if the user account's assigned role has explicit View permissions configured for both the custom object...

Analytics Cloud APIs You can use headless APIs to interface with Analytics Cloud. Here are resources to help you understand and integrate these APIs to enhance your ability to manage content.

Exporting Data Various analytics data can be accessed through the sites dashboard and the individuals dashboard. Analytics data can also be fetched and exported using Analytics Cloud's APIs....

Resource Types and Structure Properties activeIndividualsCount (Number): Number of active individuals belonging to the account. dateCreated (Date): Date the account was created in the system. ...

Viewing the Analytics Dashboard After syncing data, Analytics Cloud automatically begins tracking site visitors and how they interact with your content. The following tools are available for...

A/B Tests Analytics A/B testing evaluates the effectiveness of content pages by testing a variant design against the control design (i.e., the original). This process involves creating a page...

Authentication An access token is necessary for making API calls to Liferay Analytics Cloud. Navigate to Settings → APIs to generate an access token. Choose the duration (e.g. 30 days, 6 months, 1...

Querying Data The root endpoint of Liferay Analytics Cloud is . You can get the list of all data types endpoints by requesting a GET to the above URL. Try with curl curl -i -L -H "Authorization:...

Getting Started Welcome to Liferay Analytics Cloud! Collecting analytics data is a crucial part of any business. There are many different tools out there but not all provide high value. It's not...

Optimization

People Better understanding individual users and users in aggregate is key to offering excellent service. Analytics Cloud provides the tools to better understand both. By building robust Individual...

Individual Profiles Many individuals visit your sites. Learning who they are and their activities and interests helps you improve business with them. Individual profiles help your Sales, Customer...

Individuals Dashboard The Individuals dashboard provides a broad range of analytics data about your visitors and how they interact with your Site. To view the dashboard, Click Individuals in...

Interests and Search Terms Finding out topics people are interested in helps you relate your products and services to them. Analytics Cloud's insight empowers you with rich, easy-to-understand...

Reference Multi-Factor Authentication Metrics Description Downloading Reports

Metrics Description See the description of various metrics used by Analytics Cloud and how they are calculated. A/B Testing - Estimated Time to Declare Winner This is the duration the A/B test...

Multi-Factor Authentication Multi-factor authentication (MFA) is required for all Analytics Cloud users. This additional layer of security helps to protect users from cyberattacks such as phishing...

Touchpoints Touchpoints reflect the many different ways your users and customers interact with your brand. Analytics Cloud presents a broad range of analytics data that combines traditional page...

Creating Segments Segments created in Analytics Cloud sync with Liferay DXP. However, segments created in Liferay DXP do not sync with Analytics Cloud. Click Segments in the navigation panel. A...

Downloading Reports In addition to inviting team members to your Analytics Cloud workspace, you can share insights with your team by downloading reports. Downloadable PDF reports are available for...

Documents and Media Analytics Documents and media files are assets you want site users to look at or download. Analytics Cloud provides insights on user engagement with your documents and media...

Forms Analytics Forms are important direct data gathering tools for enterprises. Are your web forms providing you invaluable information or turning users away? Analytics Cloud gives you important...

Assets Analytics Assets are individual pieces of content that exist on site pages in your Liferay Analytics Cloud data sources. Assets are Content residing on a page. Registered, tracked, and...

Blogs Analytics Blogs entries are important content on websites. They attract readers who return to view new blog posts and interact in discussion. Analytics Cloud gives you important insights...

Alternative Asset Tracking Methods Liferay Analytics Cloud can detect and analyze built-in Liferay DXP assets like blogs, documents and media, forms, and web content throught their respective...

Web Content Analytics Web content articles are important assets for presenting site visitors with information. Analytics Cloud gives you important insights into how site users are engaging with...

Events Analytics As individuals visit and interact with your site, Analytics Cloud tracks these events. Many of these events that take place on your Liferay DXP instance are set up to be tracked...

Events Descriptions Below are the various events that can be analyzed in the events analysis tool. Blog Clicked This is when a user clicks on an element within the blogs application. See Blogs...

Tracking Events Analytics Cloud tracks interactions with published content on your Liferay DXP site automatically. When you must capture additional or custom interactions, you can track events by...

Troubleshooting Troubleshooting Analytics Cloud Activation Troubleshooting Data Sources

Troubleshooting Analytics Cloud Activation There are a few steps that must be performed in order to begin using Analytics Cloud. If these steps have not yet been performed, you may encounter an...

Troubleshooting Data Sources Misconfigured environments or data sources can prevent or disrupt access to Liferay DXP data sources. Here's how to troubleshoot DXP data source issues. No Network...