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Import and authenticate users from a particular group in Active Directory
legacy How To
Issue Instead of importing and authenticating all users from Microsoft Active Directory (AD), I would like to only import and authenticate users from a particular group in AD. Environment Liferay DXP 7.3 Resolution In the...
When an image with a link to page field is published to live on remote staging, publication fails
legacy Troubleshooting
Issue When an image is uploaded on staging and is going to be published to live an error is displayed. Happens when using a Document type with a Link to page field. The Link to page field is not required. The Link to...
Cannot save localized prefix
legacy Troubleshooting
Issue After creating a custom prefix in language_XX.properties, the values can display in UI but cannot be saved. Environment Liferay DXP 7.1 Resolution Make sure there are no blank spaces between the comma delimited values....
Where is com.liferay.portal.cache.ehcache.impl.jar
legacy
Issue Unable to find the com.liferay.portal.cache.ehcache.impl.jar for download Environment Liferay DXP 7.1 Resolution "com.liferay.portal.cache.ehcache.impl-version.jar" is located inside "/osgi/marketplace/Liferay...
Unable to Edit any options in Site settings of a Site.
legacy Troubleshooting
Issue Unable to Edit any options in Site settings. That is from: The home page, not able to edit and select the layout/theme. Also, from Control Panel-> Sites-> Select site-> Edit was not able to change the...
Several JGroups messages related to "Accept view MergeView" are appearing in a clustered node
legacy Troubleshooting
Issue Liferay's Cluster Link cache replication makes use of JGroups. There are instances when several JGroups messages related to "Accept view MergeView" are appearing while the cluster is running. Environment Liferay DXP...
Why are entries in my Liferay DXP bundle (such as Organization Types) duplicating every restart
legacy Troubleshooting
Issue In some situations there have been reports of OSGi entries within a Liferay DXP 7.1 bundle replicating every restart. At first there is one entry for a given configuration, then following a restart there...
How to accept Terms & Conditions again
legacy How To
Issue If you want the users to accept the Terms and Conditions one more time. Environment Liferay DXP 7.0 Resolution In Liferay OOTB (Out Of the Box) there is no feature available to enable the "terms and condition"...
NullPointerException and blank page after redeploying JSP fragment module
legacy Troubleshooting
Issue We start with a state where we have a jsp fragment deployed and is working fine.  We then make a change to that module and do a hot deployment.  After that, the page on which the fragment is being used shows only the...
Update of the schedule of the invited user who specified "Reject".
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Migrating to Liferay DXP: Best Practices, High Level Approach, and Strategy
legacy How To
This paper is to help organizations assess their own resources at-hand and come up with a plan for their migration project. It contains a questionnaire to guide customers in developing their migration plans, such as...
'Show in public/private pages menu in hierarchy' was not visible while configuring page
legacy Troubleshooting
Issue In Liferay DXP 7.1, the 'Show in public pages menu in hierarchy' option for Public page and for Private page is missing while configuring the page. Environment Liferay DXP 7.1 Resolution The observed...
What database isolation level does Liferay need for Microsoft SQL Servers?
legacy
Issue There are several different isolation levels that can be configured on a SQL Server database. Which one is appropriate to use with the Liferay software? Environment Liferay Portal 6.2 connected to a SQL...
The value of "Session Attributes" is not replicated to the other node in cluster
legacy Troubleshooting
Issue Setup a two nodes Liferay Cluster and set "live.users.enabled=true". Login on node 1 and go to "Control Panel > Users > Monitoring". Remember the Session ID. Go into the detailed session page, there is value for...
Persistent scheduler job is not triggered in a cluster environment
legacy Troubleshooting
Issue In a cluster environment, customized persistent scheduler job is not triggered sometimes. Environment Liferay DXP 7.1 Resolution Make sure the customized persistent scheduler module is deployed on all cluster nodes.,...
Cannot cast org.apache.cxf.transport.http_jetty.continuations.JettyContinuationProviderFactory to org.apache.cxf.transport.http.ContinuationProviderFactory
legacy Troubleshooting
Issue The following error is reported in the log: 2019-04-26 08:31:35.109 WARN [ServerService Thread Pool -- 84][com_liferay_portal_remote_soap_extender_impl:103] Invocation of 'addService' failed....
Disabling the WebDAV URL from Portal through portal-ext.properties
legacy How To
Issue If any of the users in the portal knows the WebDAV URL, they can configure the same at their end and they can manage the Document Libraries from their local machine itself. Hence, how can the WebDAV...
Duplicate Logging in Upgrade to DXP 7.1
legacy Troubleshooting
Issue Upgrade to DXP 7.1 shows duplicate logging during the VerifyProcess steps. For example: 2019-02-26 00:13:25.995 INFO [main][VerifyProcess:65] Verifying...
Failed to link com/sun/xml/messaging/saaj/soap/SOAPDocumentImpl or Could not initialize class org.apache.cxf.helpers.DOMUtils
legacy Troubleshooting
Issue When using JBoss as the application server and having customization to extend Web Service (WS), user may get the following issue: Web Service can not be found. When restarting the server, the following error is...
Can I encrypt / hide database password in portal-ext.properties and tomcat server.xml?
legacy
Issue Is there any way to hide database password in portal-ext.properties and in tomcat server.xml? Environment Liferay DXP 7.0+ Resolution Recommendation: Use environment variables to pass the database password: One of the...
Can I change the JVM Time Zone?
legacy Troubleshooting
Issue For business reasons the JVM's Time Zone was set to something other than UTC. Now we are seeing odd behavior across the bundle: A scheduled daily event is off by a day Web Content Articles are showing the...
"Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1"?
legacy Troubleshooting
Issue During the upgrade process, you may encounter an error like the following: Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1 Environment Liferay DXP 7.0+ Resolution The...
Missing Marketplace App Functions in the Control Panel
legacy Troubleshooting
Issue After restarting the server, customers have reported that several Marketplace functions normally found in the Control Panel are missing. See screenshot: Environment Liferay DXP 7.x Resolution This is because the...
Updating the Time Zone of All Users in your Instance
How To
Introduction Liferay supports localization by language, time zone, and more. While Liferay has a default configuration for time zones, you can set the platform to use any standard time. After installing Liferay and...
java.lang.StringIndexOutOfBoundsException: begin 0, end -1, length 1
legacy Troubleshooting
Issue While upgrading to Liferay DXP 7.4, following errors were observed in the logs: ERROR [http-nio-8080-exec-21][OpenIdConnectSessionValidationFilter:53] java.lang.StringIndexOutOfBoundsException: begin 0, end...
org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class [com.sun.proxy.$Proxy6] java.lang.reflect.UndeclaredThrowableException
legacy Troubleshooting
Issue When setting up Liferay with Oracle 19c, the following errors were encountered during Liferay startup. 2024-02-19 11:39:07.830 INFO [main][ModuleFrameworkImpl:1309] Starting initial bundles 19-Feb-2024...
java.lang.ClassCastException: class javax.mail.Session cannot be cast to class javax.mail.Session error when configuring email delivery using JNDI
legacy Troubleshooting
Issue We have configured email delivery using the application server JNDI mail resource, adding the following property to the portal-ext.properties file mail.session.jndi.name=mail/Session  We followed this Liferay...
java.lang.ClassNotFoundException: org.hibernate.proxy.HibernateProxy cannot be found when blob column is used in service builder
legacy Troubleshooting
Issue I use a blob column type in service builder. On deployment i get Caused by: java.lang.ClassNotFoundException: org.hibernate.proxy.HibernateProxy cannot be found Environment 7.4 Resolution Add the followings...
Troubleshooting java.lang.NoClassDefFoundError/java.lang.ClassNotFoundException
legacy Troubleshooting
Issue java.lang.NoClassDefFoundError or java.lang.ClassNotFoundException on portal startup only. Environment Portal containing custom modules including optional dependencies. Resolution Review the deployed...
java.lang.RuntimeException: com.liferay.portal.lpkg.deployer.LPKGVerifyException: LPKG validation failed
legacy Troubleshooting
Issue Why "LPKGVerify RuntimeException" triggers? SEVERE: Exception sending context initialized event to listener instance of class com.liferay.portal.spring.context.PortalContextLoaderListener...
Can not start Liferay after upgrading to jdk 11 with "java.lang.ClassNotFoundException: jdk.internal.reflect.MethodAccessorImpl cannot be found" reported
legacy Troubleshooting
Issue After upgrading to JDK 11, the server can not be started due to the following error: 2020-03-16 16:47:50.470 ERROR [Start Level: Equinox Container:...
The portal is not reindexing because the following error: "HTTP/1.1 413 Request Entity Too Large"
legacy Troubleshooting
Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: May 29 12:46:07.767 build-3886 liferay[liferay-5655d97f59-99cjk] [dxp] ERROR...
HTTP/2 protocol in Liferay Cloud
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Does Liferay Cloud support HTTP/2? Environment Liferay...
HTTP/2 Rapid reset attack mitigation in Liferay PaaS (CVE-2023-44487)
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue If you are using HTTP/2, nginx and below tomcat...
java.io.FileNotFoundException after migration to Advanced File System Store
legacy Troubleshooting
Issue We configured the Advanced File System Store and performed the Documents Migration. At the end of the process we see that the directory structure was created, however, the folders are empty. When starting...
java.lang.ClassCastException: class com.liferay.util.axis.SimpleHTTPSender cannot be cast to class org.apache.axis.Handler error when using axis library to call an external web service
legacy Troubleshooting
Issue We have implemented a custom code in an OSGi module that uses the Apache Axis client and is trying to invoke an external SOAP web service. When we try to call the external service, a ClassCastException error is...
java.lang.RuntimeException: Unable to install analysis-icu plugin error when starting Liferay using an embedded Elasticsearch
legacy Troubleshooting
Issue The error java.lang.RuntimeException: Unable to install analysis-icu plugin error is produced when starting Liferay using an embedded Elasticsearch This error prevents the embedded Elasticsearch to start correctly....
Liferay Throws java.lang.ClassCastException: class org.apache.xerces.parsers on Login
legacy Troubleshooting
Issue Liferay throws a ClassCastException after upgrading, the upgrade logs show no errors.  Liferay throws an error after non-graceful shutdown ERROR [http-nio-8080-exec-8][AutoLoginFilter:247] Current URL...
Unable to create IDP in SAML configuration with error “java.lang.RuntimeException: java.lang.NullPointerException”
legacy Troubleshooting
Issue Unable to create IDP in SAML configuration with error “java.lang.RuntimeException: java.lang.NullPointerException” 2021-01-08 18:31:29.437 DEBUG [default task-193][SamlAdminPortlet:74]...