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Configurations file is not reflecting for Elasticsearch
legacy Troubleshooting
Issue When users try to change configurations using .config files, these may not always be reflected. Environment Liferay DXP 7.4 Resolution The concerns outlined above mostly happen when the configuration is saved...
Rollback an upgrade on Liferay DXP
legacy
Issue How can user rollback an upgrade to it's earlier version in DXP? Environment Liferay DXP 7.3+ Resolution Liferay's upgrade process upgrades the DB schema to make it compatible with the specific higher version...
Accessing login without a server restart after running Liferay setup wizard
legacy
Issue Is there a scenario that users would be able to immediately access the login screen after running the setup wizard without a server restart? Environment Any Liferay DXP environment Resolution A Liferay setup would...
ORA-38029 during upgrade when statistics tables are locked
legacy Troubleshooting
Issue While upgrading from DXP 7.2 to DXP 7.4, the below errors were encountered: ERROR [main][DBUpgrader:70] null com.liferay.portal.kernel.log.LogSanitizerException: com.liferay.portal.kernel.upgrade.Upg...
Glowroot page broken using a custom portal context
legacy Troubleshooting
Issue If we define a context other than ROOT in our portal, for example myportal, the Glowroot administration pages are not displayed or are displayed with visual errors. Environment Liferay DXP 2023.Q4...
Liferay hard session timeout
legacy
Issue Is there any configuration available in Liferay OOTB (out-of-the-box) for forcing logout users after 4 hours? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Quarterly Release Resolution A...
Audit log files in 7.4 are not created due to outdated portal-log4j-ext.xml file.
legacy Troubleshooting
Issue Audit log files are not generated despite following the steps as shown in: https://help.liferay.com/hc/en-us/articles/360029134891-Configuring-Audits#reporting-audit-events-in-liferays-logs-and-console  This is due...
org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class [com.sun.proxy.$Proxy6] java.lang.reflect.UndeclaredThrowableException
legacy Troubleshooting
Issue When setting up Liferay with Oracle 19c, the following errors were encountered during Liferay startup. 2024-02-19 11:39:07.830 INFO [main][ModuleFrameworkImpl:1309] Starting initial bundles 19-Feb-2024...
How to change Liferay Private default friendly URL
legacy How To
Issue I would like to know how to change the Private default friendly URL from "/group" to "/private" on Liferay DXP bundled with Tomcat. Environment Liferay DXP 7.3 Tomcat 9.0 Resolution Add the following property...
Error after installing Liferay Reports App
legacy Troubleshooting
Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. 2023-12-22 12:03:06.499 ERROR [Framework Event Dispatcher: Equinox...
Error "PWC6345: There is an error in invoking javac. A full JDK (not just JRE) is required" presented in the logs
legacy Troubleshooting
Issue When trying to open Blogs, WebContens or other Liferay features, the following error is displayed in the Logs: 2024-01-19 15:48:45.179 ERROR...
Segments API taking more time
legacy Troubleshooting
Issue When there are around 230 user segments, it displays content based on the segment when the user logs in. Since there are more segments, the segment API takes more time to get the user segment. long[]...
Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v4_0_0.DDMStructureUpgradeProcess
legacy Troubleshooting
Issue You might encounter an issue when upgrading from 7.2 to 7.4 where the upgrade step for module com.liferay.dynamic.data.mapping.service fails due to a NoSuchGroupException: 2024-05-22 13:18:39.512 INFO...
Database connection issue: Failed to validate connection
legacy Troubleshooting
Issue We are getting some slowness when browsing through DXP and following message is showed in log: HikariPool-1 - WARN … Failed to validate connection …  Possibly consider using a shorter maxLifetime value....
Audit portlet only available for Administrators
legacy How To
Issue After upgrading to U78+ you might encounter a behavior where the Audit portlet is only available for Administrators, whereas before U78 you could create a regular role with access to it The reason behind this...
Idle Database connections in Liferay
legacy
Issue Why number of idle connections are increasing more than my connection pool size? Does Liferay clears idle connections? If not then how to clear these idle connections from Liferay? What is the...
Configuring CXF Endpoints and Soap Extenders programmatically from 2024.q1
legacy How To
Issue It is created a customization SOAP extension module following the next documentation to create new endpoint. The component has inside in folder resources → configuration next files:...
How to run Liferay Tomcat as a Windows Service?
legacy How To
Issue We are currently running the tomcat from the command line, but I would like to know how to run it as a Windows service. Environment DXP 7.3+ Resolution Create a clean Tomcat Apache service to make sure it...
"Column count doesn't match value count at row 2" error occurs while upgrading to 2024.q1.1 using MariaDB as database
legacy Troubleshooting
Issue Upgrading Liferay DXP 7.3 to Quarterly 2024.q1.1 shows the error "Column count doesn't match value count at row 2" in the log. Environment 2024.q1 MariaDB 10.4 Resolution A possible cause is that the...
Is there a recommended Quarterly Release version to upgrade to?
legacy
Issue We want to update our project to a Quarterly Release version. Is there a recommended version? For stability, which Quarterly Release version is currently recommended? Environment Liferay DXP Quarterly Releases...
AWS Mail configuration in Liferay with OAuth 2.0
legacy
Issue Need to configure AWS email service to Liferay with the use of OAuth 2.0 authorization. Configure SMTP with client ID/Secret instead of the use of email address and password i.e. Basic Authentication....
Text Verification field is not showing validator after clicking on Forgot Password
legacy Troubleshooting
Issue When clicking on 'Forgot Password', Text Verification field does not showing any kind of validator (*). Steps to reproduce: 1. Navigate to localhost:8080/c/portal/login 2. Click on Forgot Password button....
Liferay Marketplace cannot be accessed via Control Panel
legacy Troubleshooting
Issue When accessing Liferay Marketplace via Control Panel, the page does not load anything. Environment Liferay DXP 7.3. Resolution Check that your environment can access the URL https://web.liferay.com/marketplace,...
Cookie consent persistence: how to check the history of responses?
legacy
Issue We have enabled Liferay's cookie consent banner for our site. Could you please guide us on where to locate the log of cookies accepted by our site visitors? Environment DXP 7.4+ Quarterly Release 2023.Q4...
How to resolve the "Require strangers to verify their email address?" Instance Setting not saving
legacy Troubleshooting
Issue After initially setting up a clean Liferay bundle (using my own administrator email domain), I am unable to save the "Require strangers to verify their email address?" Instance Setting, as it fails to save with...
Compatibility of Liferay with Spring 6.1
legacy
Issue When is Liferay going to be compatible with Spring 6.1? Environment Liferay DXP 2023.Q4.0 Resolution Spring 6.1.x also requires Jakarta EE 9+ API, which is not currently supported by DXP. The initial...
Facing a 403 error while accessing the OOTB APIs
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Facing a 403 error with the OOTB APIs while...
LDAP causing slowness while logging in
legacy Troubleshooting
Issue When LDAP is enabled, the login process takes a long time (about 2 to 3 minutes), causing server performance issues. Expected Result: The login should be relatively quick (a few seconds). Actual Result:...
How to get Javadocs for Quarterly Release or DXP Updates?
legacy How To
Issue Require Javadocs, let's say for DXP 2025.Q2 Environment Liferay DXP [any update/Quarterly Release] Resolution Liferay has Javadocs at Learn (see here). This stores the latest Javadocs. If you are looking for...
Table already exists upgrade error
legacy Troubleshooting
Issue An upgrade is failing with a java.sql.SQLSyntaxErrorException: Table [table name] already exists error Environment Quarterly Releases DXP 7.4 DXP 7.3 DXP 7.2 Resolution NOTE: Be sure to take a backup of...
Custom 'renderUrl' is not working for Liferay DXP 2023.Q4.4
legacy Troubleshooting
Issue Start the server. Navigate to Product Menu > Site Builder > Pages, and create two pages with the names 'Add Blog' and 'Blog Page' with URLs 'add-blog' and 'blog-page'. (Could also be configure the Page name and...
API to update custom field settings
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Unminified CSS
legacy Troubleshooting
Issue Steps to reproduce: 1. Take Liferay DXP 7.2  fix-pack-20 2. Add the below properties in portal-ext.properties: minifier.enabled=true theme.css.fast.load=true javascript.fast.load=true 3. Inspect the page and...
Issue in Workflow node ASSIGNMENTS option
legacy Troubleshooting
Issue We have a portal with multiple custom roles based on business rules and when trying to select roles in the Workflow node ASSIGNMENTS option the portal crashes. The problem lies in the endpoint that lists...
java.lang.StringIndexOutOfBoundsException: begin 0, end -1, length 1
legacy Troubleshooting
Issue While upgrading to Liferay DXP 7.4, following errors were observed in the logs: ERROR [http-nio-8080-exec-21][OpenIdConnectSessionValidationFilter:53] java.lang.StringIndexOutOfBoundsException: begin 0, end...
Need to get values from System Configuration
legacy Troubleshooting
NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue...
'Your request failed to complete' while saving the values of Mail settings under Instance settings
legacy Troubleshooting
Issue Issue while saving the values entered for mail settings under instance settings wherein the values do not get saved and the error says: 'Your request failed to complete'.Steps to reproduce: 1. Start the...
How to configure asynchronous logging in Liferay
legacy How To
Issue How can I configure Log4j to use asynchronous logging in Liferay? Environment DXP 7.2 DXP 7.3 DXP 7.4 Quarterly Releases Resolution DXP 7.2 and DXP 7.3 NOTE: The following resolution requires customization...
CPU activity is high with large number of open sessions
legacy Troubleshooting
Issue High CPU activity can have multiple causes.  Reviewing heap dumps may show a large number of objects org.apache.catalina.session.StandardSession. Environment Quarterly Release 2023.Q3, 2023.Q4, 2024.Q1...
Set up the Apache web server and connect it to Tomcat-based Liferay using mod_jk
legacy How To
Issue How can we install an apache web server and connect the same with the application server over a Linux-based operating system? Environment Liferay DXP 7.4 Resolution The following are the steps that...
Getting java.lang.StackOverflowError when starting the server after applying patch
legacy Troubleshooting
Issue While performing an upgrade to the Liferay 7.0 environment (applying the patch), the server is not starting and the following error is observed: SEVERE [localhost-startStop-1]...
"No JSON web service action with path /assetcategoryproperty/get-category-properties and method null for null" when upgrading to 7.4
legacy Troubleshooting
Issue After upgrading Liferay to DXP 7.4, I encountered multiple errors in the logs related to the get-category-properties method: 2024-01-31 00:01:37.016 ERROR...
View only permission for custom Field does not include frontend restrictions
legacy Troubleshooting
Issue Facing issues while using 'View' only permissions for 'Custom Field', able to see and even edit the details even after View only permission. Steps to reproduce: 1. Navigate to Control Panel > Roles, and create...
Recommended locale settings for the database
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Minimum required IAM policies for S3
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Does the Timezone Needs to be Converted Manually When Fetching Database Entries Programmatically?
legacy
Issue We changed the default timezone by doing the following: 1. Instance settings > localization > time zone > change to eastern daylight time 2. User Account settings > preferences > display settings > change to...
Custom portlets are not logging correctly with SLF4J
legacy Troubleshooting
Issue Custom plugins (portlets and hooks) are not properly logging with SLF4J implemented, with no log4j2 configurations changed from previous Liferay versions to 7.4 or Quarterly Release. Environment DXP 7.4 Quarterly...
Getting 'unsatisfied references' error after JAR deployment
legacy Troubleshooting
Issue When creating a service builder project and after deploying the Jars files, it shows the unsatisfied references'' in the GOGO shell. Steps to reproduce: Start the server. Deploy the JAR file. Navigate to...
ERR_SSL_PROTOCOL_ERROR occured in the browser while attempting to access Liferay login page at http://IP:8080/c/portal/login
legacy Troubleshooting
Issue While accessing the Liferay login page after hitting http://IP:8080/c/portal/login, it shows the below SSL error on the browser's UI. "This site can’t provide a secure connection IP(10.x.x.x) sent an invalid...
Custom Bag JSP override fails on JBoss
legacy Troubleshooting
Issue When deploying a module that contains a CustomJSPBag to override a JSP, the file is created at wrong path. After the deployment the files should be created in the correct path, for example:...
Getting the error 'no schema has been selected' while setting up the connection between Liferay portal and the PostgreSQL database
legacy Troubleshooting
Issue It was observed that as soon as the Liferay portal starts creating tables and populating with default data (in the new PostgreSQL 15.2 database), the below error prevents it from doing so: ERROR: no...
Not able to change the change the Hello World in Client extension
legacy
Issue Javascript client extension is not working, which can change the Hello World! text with Hello UserName! when the user deploys the below Liferay sample module:...
ReadCount column removed from DLFileEntry table
legacy
Issue We are upgrading from Liferay DXP 7.0 to 7.4 and noticed that the ReadCount column of the DLFileEntry table has disappeared post-upgrade. Could you please provide us with some information how this column is...
Info about new parameters for SamlSpIdpConnectionLocalService.addSaml and updateSaml
legacy
Issue We are upgrading our code from 7.3 to 2024Q1.7, we found a new parameter for the two following methods: 1. _samlSpIdpConnectionLocalService.addSamlSpIdpConnection() 2....
TemplateException: Unsupported template manager ftl
legacy Troubleshooting
Issue Our environment is not stable, pages don't load properly and we are not even able to log-in. In the log file, these errors are shown: 2024-04-30 16:52:27.467 ERROR...
Migrate delta data after the Upgrade Process
legacy
Issue Our website is running and in parallel, we are performing the upgrade process with the cloned database schema. Now, we want to migrate delta data (the changed/updated data) for out-of-the-box Liferay...
Company ID assigned to a new virtual instance is too high
legacy
Issue After creating a new virtual instance, the company ID assigned to it has 14 digits. Environment Quarterly Release: 2024.Q1 Resolution The mechanism to obtain a company ID for a new virtual instance has changed...
Can Liferay run using a JRE instead of a JDK?
legacy Troubleshooting
Issue I am using a Java JRE and encountering errors such as: A fatal error has been detected by the Java Runtime Environment Environment Liferay DXP Liferay Portal Resolution Liferay DXP/Portal requires a TCK-certified...
Some database tables are created per company
legacy
Issue When upgrading from 7.2 to 7.4, it seems that there are tables that appear multiple times with the only difference being the corresponding company ID. e.g., AccountEntry_x_COMPANY_ID Address_x_COMPANY_ID...
Captcha text null when using a captcha portlet
legacy Troubleshooting
Issue CAPTCHA Verification is being failed. This only occurs when using a custom captcha portlet, captcha components from the portal (for example, the "forgot password" page) work properly. Environment Liferay DXP...