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Backup Service fails to start successfully
legacy Troubleshooting
Issue The backup service fails to start successfully and the following errors can be found in the backup logs: cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory  Environment Liferay DXP 7.4...
Which version should I use for liferay.workspace.target.platform.version with the 2023.Q4 Quarterly Release?
legacy How To
Issue Which version should I use for liferay.workspace.target.platform.version with 2023.Q4 Quarterly Release? Environment Quarterly Release 2023.Q4 Resolution At the time of writing (Dec 2023), the noted workaround will be...
Filter out the users based on the departments using objects and picklists
legacy How To
Issue How to create a filter using an object to filter users with respect to their department Environment Liferay DXP 7.4 Resolution Follow the below steps to create filter: 1. Navigate to Control Panel > Object...
java.lang.IllegalStateException: Unknown background task executor com.liferay.portal.search.internal.background.task.ReindexPortalBackgroundTaskExecutor
legacy Troubleshooting
Issue When trying to perform a full portal reindex, we are obtaining below error in the logs: java.lang.IllegalStateException: Unknown background task executor...
Can't order web content structures alphabetically
legacy Troubleshooting
Issue Alphabetically sorting when selecting a structure during web content creation Steps to reproduce: 1. Create 7 structures 2. Start to create web content, select 'More' in the list Expected behavior: The user...
Forbidden when trying to download openapi.json
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am unable to successfully download the openapi.json file...
Freemarker Error in Notification Template
legacy Troubleshooting
Issue Creating a new custom object with a text field and an associated email notification that uses a FreeMarker template can result in an error that prevents the notification from being sent. The following error...
Set a wrong WebId causes "Unable to get company ID" after upgrade.
legacy Troubleshooting
Issue After upgrade from DXP 7.3 to 7.4 the following error is displayed: 2023-10-24 17:28:16.854 ERROR [SCR Component Actor][ROOT:47] bundle com.liferay.portal.properties.swapper:5.0.24...
Performance problem when uploading a new file having a high number of pages
legacy Troubleshooting
Issue Users may experience significantly slow upload times when uploading a new file to a site that contains a high number of pages. Environment Liferay DXP 7.4 Resolution The issue is addressed by LPS-202905....
No preview is generated when Gifsicle is enabled
legacy Troubleshooting
Issue With Gifsicle enabled, when uploading a new image, its preview and adapted images are not generated. The following warning is reported in logs: WARN...
Unable to view the Page in default language when browser back button is clicked
legacy
Issue The page of the site should be visible in the default language when the browser back button is clicked. Steps to reproduce: 1. The default Language Selector template is added to Liferay's Home page and...
Setting sameSite attribute in Cookie for header response on JBoss EAP 7.2
legacy How To
Issue How to add the sameSite attribute as 'Strict' on the cookies JSESSIONID,COOKIE_SUPPORT,GUEST_LANGUAGE_ID on JBoss EAP 7.2 Environment Liferay DXP 7.4 JBoss EAP 7.2 Resolution In JBoss, navigate...
Total allocated memory for a service (shown in cloud console's monitoring) is not updated
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a custom service running in one of our Liferay PaaS...
JDK 11 protocol TLSv1.3
legacy Troubleshooting
Issue TLS protocol version used by default in JDK 11 is TLSv1.3, and connection with third parties can be affected, default protocols are:  -Dhttps.protocols=TLSv1.2 (default in Java 8)...
Which Liferay version should I use in gradle.properties for the 2023.Q4 Quarterly Release?
legacy
Issue Which version do I need to use for the liferay.workspace.product= property in gradle.properties for Liferay Workspace? Environment Liferay Workspace DXP 7.4 Resolution As of Dec. 15, for the time being,...
Unable to activate ModSecurity
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to activate ModSecurity or add new rules following...
p_auth token missing from GET request
legacy
Issue After enabling CSRF Tokens, a p_auth token is appended to URLs, as expected. However, we noticed that if we manually remove this from the end of a URL and hit enter, we are still able to access the page,...
Error managing documents and URLs using GCS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When using GCS as a storage solution in your On-Premisse or...
User is not redirected to the Web Content tab after creating and publishing a web content article
legacy Troubleshooting
Issue A user does not get redirected to the Web Content tab after creating and publishing an article. Besides that the back and cancel button do not work upon clicking on them. Environment DXP 7.4 +...
After enabling LDAP authentication, administrator users who do not exist in LDAP can log in
legacy
Issue We have enabled LDAP authentication, checking it as required and we have unchecked Ignore User Search Filter for Authentication. With this configuration applied the administrator users can login even if...
Uploading Synonym Sets in Bulk
legacy
Issue Is there any way to upload Synonym sets in bulk (via any sheet or other way) at once rather than manually entering them one by one? Environment Liferay DXP 7.4 Resolution Currently, there is no ootb...
Changes to SEO page options resets custom theme
legacy Troubleshooting
Issue Making any changes to the SEO robot options resets the custom theme, any imported font, and the favicon.  Steps to Reproduce: Add a custom theme, favicon, and google font to the page configurations,...
The link received in the email notification after form submission is showing the 'Page Not Found' Error for Guest User on Liferay SaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The link received ('click here to access the form')...
Different Instance IDs shown in logs and monitoring section of Cloud Console
legacy
Issue While monitoring Liferay Cloud, different instance IDs of the database are shown in the log section and monitoring section of Cloud Console. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3...
What are the differences between using name and property in metatags
legacy How To
Issue We were creating custom meta tags and we see there are created using "property" attribute instead of "name" attribute. Are there any differences between using name and property? Are they equivalent?...
RankingIndexCreationBundleActivator error after running an upgrade
legacy Troubleshooting
Issue After running an upgrade, we found the following errors in the logs: 2023-11-29 22:13:14.432 ERROR...
Configure SMTP (Mail Server) on Liferay SaaS Environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Want to configure mail but am unable to see Server...
How to setup a timezone on DXP
legacy How To
Issue We have to make a setup in EST timezone and we would like to know how can we do that on the DXP. Environment DXP 7.4 Resolution Liferay runs and stores all times in UTC format to facilitate translating times into...
Unable to register portal instance, NullPointerException at TextEmbeddingFieldCreationPortalInstanceLifecycleListener
legacy Troubleshooting
Issue When starting the portal we obtain below stacktrace that prevents from starting it correctly: 2023-11-07 07:33:58.152 WARN [main][PortalInstanceLifecycleListenerManagerImpl:204] Unable to register...
Requests to Liferay with an invalid HOST request HTTP header returns the default site
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Requests to Liferay with an invalid HOST request...
Unable to add more than seven favorite structures from the web content administration
legacy Troubleshooting
Issue When trying to add favorite structures from the web content section, the following message is displayed when number of structures selected is equals to 7-> 'Warning:Right now your quick menu is full of favorites....
How to implement segmentation by geolocation?
legacy How To
Issue I want to apply a user segment based on a geolocation condition. Is it possible? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution DXP 7.4 u44+ Since Liferay DXP 7.4 u44+, this functionality...
Video previews not being generated
legacy Troubleshooting
Issue Video previews are not being generated in the environment. There are not error related in the logs (memory, space, etc) when a mp4 video is uploaded, for example, but the preview is never created....
Elasticsearch setup without a proxy
legacy Troubleshooting
Issue I have a web proxy in place and Liferay uses it when trying to connect to a remote Elasticsearch server, which causes the connection to fail. I do not want Liferay to use the proxy when trying to connect...
LDAP Related Queries
legacy
Issue If the password is changed in the Active Directory, the user will still be able to log in to DXP? If we delete the user from Active Directory, the user will still be able to log in to DXP? How to import/ export...
OpenGraph image preview looks pixelated in page settings
legacy
Issue We are facing an issue with OpenGraph and images. OpenGraph uses preview images instead of the full size images. Therefore, the image is too small for Twitter/X and Facebook to use it. Upon further clarification and...
How to Change the Control Panel Favicon
legacy How To
Issue Is there a way to change the default icon for the Control Panel to something custom? Environment DXP 7.4 Resolution There are two ways to modify the favicon: The easiest way is creating their own theme...
Chrome lighthouse results for mobile device is poor
legacy How To
Issue Chrome's built-in lighthouse testing results for LCP and FCP rates, appear to be fine for desktop but not mobile devices. Steps to reproduce: Start a vanilla instance of DXP Stay on the current home page and...
Why does %E2%80%8B appear at the end of my friendly URL?
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A friendly URL has been configured, but when accessing the link,...
Is it possible for web content to not have a friendly URL associated with it?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue It is desired to know if there is the possibility for web content...