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Configuring a segment using variable model device or brand does not work
legacy How To
Issue After configuring a new segment using variable model device or model brand is not taking action Environment DXP 7.3+   Resolution This kind of variable has been deprecated starting in 7.3 You can...
Is Liferay's SAML Service Provider Logout URL required in the Identity Provider?
legacy Troubleshooting
Issue Azure's SAML Identity Provider (IdP) marks the Service Provider's (SP) Logout URL as "optional" However, when I remove Liferay's Logout URL from Azure's SAML configurations, Liferay users are not signed out...
Pagination for Collection Displays Missing
legacy
Issue The pagination option is missing from the display page templates. This missing feature causes the need to to update the number of items displayed in a feed on any given day, depending on priority. Asset...
Reindex Required After New Deployment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When performing a new deployment, a complete reindex...
ADA Accessibility - Sr doesn't announce what is selected after checking checkbox.
legacy Troubleshooting
Issue Expected Result: Screen Reader gives information that is available on page after selecting checkbox Screen Reader should announce, "checked, 1 of 3 selected"   Actual Result Sr doesn't announce what is...
Lots of RedirectNotFoundEntry data in viewcounterentry table
legacy Troubleshooting
Issue We've noticed that the viewcounterentry table is full of records with the classname com.liferay.redirect.model.RedirectNotFoundEntry. The redirectnotfoundentry table is empty. It might be related to...
Running CREATE FUNCTION generates permission/privilege error
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to execute a CREATE FUNCTION(scalar) statement, the...
Task state no longer visible in the task details in 7.4
legacy How To
Issue While migrating fragment on the Workflow Task Portlet, we realized that some of the fields that were shown in the task details (edit_workflow_task.jsp) in DXP 7.0 are no longer available in DXP 7.4 u59. The...
Is it possible to hide Public Pages for non-site members while building the site?
legacy How To
Issue Is there a way to prevent indexed Google pages from being searched by non-site members while building a public internet website using Liferay DXP? Environment DXP 7.4 Resolution You can restrict...
Two Liferay instances with common database - updates sync
legacy
Issue We have two Liferay instances that use one database. If we work with Liferay instance 1 - import LAR file or make some changes in content (change a webcontent, create new page, upload an image etc) - will Liferay...
Index is accessed at startup might result in [HTTP/1.1 404 Not Found]
legacy Troubleshooting
Issue You might encounter a behavior where Liferay tries accessing certain indexes that had a different name in previous versions. Normally this is not causing any issues, however you might have specific...
Unable to download the file from the workflow form
legacy Troubleshooting
Issue Not being able to download the file from the workflow task shows: 'The document was deleted'  Steps to reproduce: 1. Navigate to Control Panel > Users & Organization. 2. Create an organization. 3. Create a...
Not able to change the site logo in a site created using a site template
legacy Troubleshooting
Issue I'm trying to change the site logo using the configuration in the public pages, but there isn't an option to do so. Environment Liferay DXP 7.4 Resolution In order to be able to change site logo from a...
Vulnerabilities in CKeditor
legacy Troubleshooting
Issue We plan to update the CKeditor version due to several vulnerabilities including XSS. https://security.snyk.io/package/npm/ckeditor4/4.17.1...
Changing events to a past date
legacy
Issue Is it possible to edit expired events to change the date to past date? Environment All environments Resolution This is the expected behavior and the best practice that you can only set the expiry date to a...
Adaptive media not miniaturized after trying to adapt remaining
legacy Troubleshooting
Issue When trying to adapt media that were not automatically adapted using the "Adapt remaining" function, an error is shown in the UI and in the logs it may be possible to see the following error or warning:...
Error when importing .lar file: "Score -0.x is not a value between 0 and 1"
legacy Troubleshooting
Issue When trying to import a .lar file, the following error is displayed: Score -0.2 is not a value between 0 and 1. Environment Liferay DXP 7.0  Liferay DXP 7.1  Liferay DXP 7.2  Liferay DXP 7.3 Liferay DXP...
Is it possible to customize user roles in our Liferay Cloud environment?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know how to set custom user roles for team...
Special character validation for product relation type
legacy Troubleshooting
Issue Special Characters should not be allowed. Steps to reproduce: 1. Navigate to the System Settings -> Catalog -> Product Relations 2. Add new value as "<script>alert(1);</script>" 3. Save 4. Now, go to any...
Maven based Liferay Workspace for DXP
legacy Troubleshooting
Issue Unable to get the EE version of Liferay DXP while choosing maven in Liferay Developer Studio. Environment Liferay DXP 7.0+ Resolution User can manually change two configuration inside the pom.xml file to use...
Unable to edit react fargment
legacy
Issue The user has created and uploaded a react fragment, but is unable to edit the same. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution This is an intended behavior of the Liferay, to avoid bad experiences...
Unable to activate different tab on the different pages
legacy
Issue Activating the same tab on different pages. Steps to reproduce  Navigate to Site Menu > Design > Page fragment Click on the add button and create a master page. Now, drag and drop the 'Tabs' under the basic...
Anonymous users tracked separately like Known users
legacy
Issue We noticed that Known individuals have all kinds of data tracked and displayed for each individual. We would also like to track anonymous individuals the same way, possibly by adding a new tab on the...
Proper date and time is not visible on media and inside Product Relations Tab
legacy Troubleshooting
Issue Steps to reproduce: 1. Navigate to products. 2. Open any existing product. 3. Navigate to the media tab and notice it's showing the modified date as 2 months ago, 2 minutes ago, or 2 days ago. 4. The same...
Image extensions inside product is not working properly
legacy Troubleshooting
Issue Steps to reproduce: 1. Navigate to Commerce > Products. 2. Create any simple products. 3. Navigate to media. 4. Take any PDF and change its extension to "png". 5. Make sure png is accepted in the image...
Autotranslate Button Not Visible When Using Third-Party in Instance Settings
legacy Troubleshooting
Issue When configuring a Third-Party for Translation in the Instance Settings, the Autotranslate button is not visible. Environment DXP 7.4 Resolution This is a known issue reported in LPS-187034.  Contact the...
OpenID Connect Error - "Signed JWT rejected"
legacy Troubleshooting
Issue When configuring authentication using OpenID Connect, login fails and the following error is reported: Unable to validate tokens: Signed JWT rejected: Another algorithm expected, or no matching key(s) found...
Gradle PKIX Certification Error for Maven Policy
legacy Troubleshooting
Issue We are configuring a new environment and observing what looks to be a gradle license or certification related issue given the below error: openssl config failed system library no such process Failure build failed...
How can I disable the Navigation Categories portlet filtering for the Asset Publisher portlet?
legacy Troubleshooting
Issue Navigation Categories portlet displays Asset Publisher portlet entries based on category selection.  Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
How can I know when a Web Content was created and when it was published from database
legacy
Issue How can I know when Web Content was created and when it was published from database Environment Liferay DXP 7.2 Resolution The created time of a Web Content is stored in the column called 'createDate' in the table...
File Name is not updated when editing the document with different document
legacy
Issue When users choose a file while editing it, the filename is not automatically updated. Steps to reproduce: 1. Start a vanilla instance of DXP 7.4 2. Upload a new document 'abc.pdf' to Document and Media and...
Uncaught type errors on browser console while adding product pricelist
legacy Troubleshooting
Issue In a product's edit SKU side panel, it's not possible to add a new price entry Steps to reproduce: 1) Navigate to Commerce> Products 2) Create a new product or click the existing one 3) Now, go to SKU > click...
Prompt a guest user to Office 365 login when attempting to access a protected page resource
legacy Troubleshooting
Issue We have configured Single Sign-On (SSO) with OpenID Connect using Office 365. We set the portal property auth.login.prompt.enabled to true to prompt a guest user to login when attempting to access a protected...
The user's access to the database was revoked
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I changed the lcp-secret-database-user secret on DXP...
I cannot add Filters in the Product Publisher configuration
legacy Troubleshooting
Issue The Product Publisher widget does not allow selection of Categories and Tags in Filter rules. Environment Liferay DXP 7.4 Update 51 Resolution This issue is being addressed by COMMERCE-10627. Please update...
Error while Importing LDAP data: SQLServerException: String or binary data would be truncated
legacy Troubleshooting
Issue LDAP import fails due to an error stating that the user could not be updated due to a DataException,  which is in turn caused by a SQLServerException, stating that String or binary data would be truncated. Please...
Limiting number of file versions in Documents and Media does not work
legacy Troubleshooting
Issue Setting the limit of file versions to file following the article, however there are still more than 5 versions are available in Documents and Media :...
How to add new hires to see Liferay projects?
legacy How To
Issue How to add new employees to see Help Center tickets and have access/privileges equivalent to current users that are part of a project? Environment Liferay DXP/Portal Resolution Only Administrators...
Unable to set a Display Page on documents
legacy Troubleshooting
Issue The form to set a display page is visible but after publishing it is not set. Environment DXP 7.2 Resolution Only display page templates should be selected for documents. Web Content should be the...
Catalog page Products Rendering Performance issue
legacy Troubleshooting
Issue When the catalog page is rendering it is observed that it takes about 10-15 seconds to completely render the page for Minium theme and renderer type is Minium. Environment Commerce  Resolution The...