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Unable to Cancel Shutdown Event
legacy Troubleshooting
Issue After scheduling a shutdown event, and trying to cancel it, you see an error: "Error:Text verification failed."   When trying to cancel a shutdown event, I'm prompted to input a CAPTCHA, but there is...
Why are Guest users able to edit Rich Text fields within a form?
legacy How To
Issue We created a form with a Rich Text field, but we see that guest users can edit the content in the Rich Text field (including the source). How do I disable the user/guest from being about to edit the text in...
Getting the value chosen by user in a 'Select From List' field
legacy How To
Issue How to get the value from the options added in a 'Select From List' field? We are getting the reference (i.e. ["Option37425674"]) instead of the value chosen by the user. Environment Quarterly Release...
Multi-Select Option Missing from Translation Interface
legacy How To
NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations....
WorkFlow Task Timer Does Not Send Notifications
legacy Troubleshooting
Issue Kaleo Task does not execute a timer with a Groovy type action. After setting a notification in a Workflow Task Timer, the message is not printed in the log. Timer notification is not sent when the...
Duplicates in XLIFF file of translation after migrating from 7.3 to Q3.2
legacy Troubleshooting
Issue The duplicate values and empty fields are found in the XLIFF file while translating the Web Content in Q3.2. However, there are no duplicates found in the earlier version i.e. 7.3 u28. The issue occurred...
Duplicate values and empty fields in XLIFF file
legacy Troubleshooting
Issue The duplicate values and empty fields are found in the XLIFF file while translating the Web Content. Steps to reproduce: 1. Create a nested structure and template and then create web content with the same...
Allowing non-admin users to move between sites with minimal permissions.
legacy Troubleshooting
Issue Users who are assigned to multiple sites without admin permissions are not able to switch between sites.  Environment DXP 7.4 Resolution By defining and assigning a new Regular role with "Access in Control Panel"...
Guest User cannot upload File in Form - An unexpected error occurred
legacy Troubleshooting
Issue We have a Form with an Upload field where authenticated users can upload files but Guests cannot. All permissions are provided for Guest user. When the user selects the file to upload, an error message appears...
Liferay Cookies and GDPR Compliance in Liferay Cloud
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How do cookies travel within regions? Environment Liferay...
Adding new entity to an already deployed service builder module fails
legacy How To
Issue The issue occurs while updating/adding a new column to the existing database custom table i.e. using Service Builder to add another entity in an existing module. Environment Liferay Developer Studio Liferay DXP...
Why after upgrading to Quarterly Release images show extra information?
legacy Troubleshooting
Issue After upgrading to Quarterly Release images show extra information like version, timestamp and so on. Environment DXP 7.4 Resolution Please consider requesting LPD-19203 on a Support ticket. Another...
HTML code submitted in form with Captcha enabled
legacy Troubleshooting
Issue When a form with a Captcha is enabled, submitting the form sends HTML code in the request body. This occurs even if the user enters only plain text in the form field. Environment Liferay DXP 7.4 Resolution...
How to display the results when searching different Elasticsearch indices
legacy How To
Issue With the Low Level Search Options feature, you are able to search alternate indices by performing a federated search. For regular searches (Liferay results), you can use SearchResultSummaryDisplayContex to get...
CAPTCHA 'Text verification field' error appears after submitting the form
legacy Troubleshooting
Issue The 'Text verification field' error appears on the UI when the form is submitted after enabling the CAPTCHA. Steps to reproduce: Start the server. Navigate to the Site Menu→ Content & Data → Forms. Create a...
Unable to perform the reindexing in lower environment
legacy Troubleshooting
Issue The reindexing process cannot be initiated, and an error message is displayed: ERROR [liferay/background_task-2][SearchEngineInitializer:195] Error encountered while reindexing...
Missing fieldsets dependencies when exporting/importing content
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When you export a site content .lar and then try...
Webserver deployment fails due to certificateDoesNotCoverDomain error
legacy Troubleshooting
Issue You might face an issue during webserver deployment where you see the following error: Some error has happened during the build. Try again. [{\"message\":\"Bad...
Is Liferay Affected by CVE-2023-49070?
legacy
Issue How can I mitigate vulnerability with CVE-2023-49070 regarding Liferay DXP? Environment All environments. Resolution Liferay does not use the Apache OFBiz, so Liferay is not impacted by this vulnerability....
Sites and Libraries breadcrumb only displays current site
legacy
Issue When making a selection from a web content display widget, clicking the “Sites and Libraries” breadcrumb link only displays the current site. Here are the steps to reproduce: Start a 2023.Q4.4 instance. Add a new site...
Is it Possible to enable the “Learning to Rank” feature in Liferay Paas or Saas?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to use the Learning to Rank feature in my...
Retrieve display page template configured in web content article
legacy How To
Issue The goal is to retrieve, via Liferay's API, when a web content article is associated with a Display Page Template. Environment Liferay DXP 7.4+ Resolution Attached is a Groovy script as an example, through which...
How to identify customized pages
legacy
Issue I need to locate pages that specify an outdated attribute in their custom look and feel. I haven't found what database column indicates that a page is customized. Can you please point out the column to identify...
Publish button inaccessible with long titles
legacy Troubleshooting
Issue A long Web Content title forces the top menu bar, hiding the publish button and preventing the user from saving the changes made. Environment Liferay DXP 7.4 Resolution To solve this behavior, open a Help...
API Response for commerce products with relationships does not contain manufacturerProducts nested fields
legacy Troubleshooting
Issue Steps to reproduce: 1. Create a Minium site (so that you have products generated). 2. Create a new object "manufacturer" (I set it to company scope, and to appear in Applications/Content - "Panel Link"). 3. I added a...
Is it possible to manage resources per instance in Liferay?
legacy
Issue You have a Liferay server and several virtual instances, and want to know if it’s possible to configure resources for each virtual instance. Environment DXP 7.2+ Resolution Unfortunately handling...
Wrong guest view permission assigned to images inserted into message boards threads (not following the thread's guest view permission)
legacy
Issue if there is no private page on a site, and we create a message boards thread with "Viewable By"="Site Members", and you insert an image in the message (with the editor's image icon), that image will in the Documents...
Timeout Error During Restore or Deploy Operations
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to perform restore or deploy operations...
Can I sort Liferay object entries in alphanumeric order?
legacy
Issue After sorting by the field name in ascending alphanumeric order, the results are currently sorted lexicographically. Environment Liferay DXP 7.4 Liferay Quarterly Release  Resolution This is the expected...
Color Field Error when using Web Content Structure
legacy Troubleshooting
Issue When using the "Color" Field in a Web Content Structure, it doesn't save the previously selected value and the "Color" field doesn't load. Steps to reproduce: Create a structure, add at least one "Color" field...
'liferay-ddm' taglib not working for Web contents in 7.4+
legacy How To
Issue We have some custom developments that use liferay-ddm taglib. After an upgrade to 7.4+, that taglib does not work. Environment Liferay DXP 7.4+ Resolution Starting in 7.4, Web Contents stopped using the DDM...
Including custom language keys in a custom theme
legacy How To
Issue Is it possible to include language keys from a language module in a custom theme? Environment Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4. Quarterly Releases. Resolution At this moment, there is no way to...
What is the minimum Database Privilege Required for Liferay?
legacy
Issue Is it safe to limit the database permissions in any way? Can it be customized to use the minimum amount of Database Privilege and still be functional?  Environment DXP 7.0+ Quarterly Release Resolution...
BaseUpgradeServiceModuleRelease not available in 7.4 anymore, is there a replacement class?
legacy
Issue The class BaseUpgradeServiceModuleRelease was previously available in 7.3 and below and is used as a start/stop method to override and be used as a service tracker.  Environment DXP 7.4+ Resolution This class...
Whitelisting IPs in Liferay Cloud
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You need to enable an IP or set of IP addresses to access your...
Accessing Glowroot through the Liferay url returns a 404 error after updating from 2023.Q4 to 2024.Q1
legacy Troubleshooting
Issue Error 404 occurs when accessing Glowroot through Liferay at /o/glowroot/ after migrating from version 2023.Q4 to 2024.Q1 Error in logs: 2024-04-11 12:51:40.306 WARN  [http-nio-8080-exec-46][code_jsp:161]...
Using quarterly release tags in my workspace
legacy How To
Issue I would like to use the quarterly release tags for liferay.workspace.product and liferay.workspace.target.platform.version properties in the gradle.properties file. e.g. liferay.workspace.product=dxp-2024.q1.1...
Make prefix URLs configurable - Feature request
legacy
Issue Make prefix URLs configurable - LPD-6813 We are waiting for this for a while. In which Quarterly it is going to be included?   Resolution LPD-6813 is a story ticket and is part of the feature request LPD-640,...
Limiting the Number of Search Results and Mitigating "Result window is too large." Errors when Using Elasticsearch via index.search.limit and index.max_result_window
Troubleshooting
Every functionality that relies on search engine queries in Liferay can return a maximum of 10,000 results by default. This applies to Search Bar widget searches, search toolbar searches, search REST API usages, and...
Cannot upload files larger than 1GB in size to Document Library when clamAV is enabled
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Big files (>1GB) cannot be uploaded to the...