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When I try to export a Site, the export fails with an error: XXXX could not be exported because its workflow status is not exportable.

Troubleshooting

Issue I am trying to export a Site. However, I receive the following error: An unexpected error occurred with the publish process. Please check your portal and publishing configuration. The...

How to use anchors in CKEditor

legacy How To

Issue I need to make use of anchors in my content Environment Liferay 7,3, 7.4, Quarterly Releases Resolution To be able to use anchors in your content, you'll need to follow these steps: Add a Rich Text...

Some pages are loaded blank when switching between pages when using the "document.write" javascript code

legacy Troubleshooting

Issue We have upgraded from Liferay 6.2 to DXP 7.4. We have problems with some pages, if you open a direct link to them, they are correctly loaded, but if you switch between pages, they are loaded blank. We have detected...

Web Content Structure is unresponsive when making a selection

legacy Troubleshooting

Issue The Web Content & Structures field is not operating as expected when changing values. Create a structure with a Select from List. Export it to JSON. Change the value of Select from List to comma-separated words...

'Segments' option under the 'People' section in the Product's menu not coming

legacy

Issue User has created a site template, but are unable to view the 'Segments' section under 'People' in the Product's menu. Environment Liferay DXP 7.4 Resolution Liferay provides site templates for...

[CKEDITOR] Error code: editor-plugin-required presented in the console logs

legacy Troubleshooting

Issue When trying to edit contents with text the following error is presented in the logs: [CKEDITOR] Error code: editor-plugin-required and the content cannot be edited. Environment Liferay 7.4 U83-U98...

Mini-cart does not pop up if a different language is used other from English

legacy Troubleshooting

Issue Would like to open and use mini-cart, however, it does not pop up after clicking onto it. Using different language different from English (i.e. Spanish). Environment Liferay DXP Resolution You need to...

"Link to URL" parent page can't have a "Link to URL" child page

legacy

Issue After creating a "Link to URL" parent page, the ability to create a "Link to URL" child page is not available. This functionality used to be available, but isn't available anymore. Environment DXP 7.4...

"Link to Page of this site" "Select" popup is slow when the site has lot of pages.

legacy Troubleshooting

Issue When a site contains a large number of pages when creating a "Link to Page of this site" page then clicking on "Select" the Popup window's load time is long. To reproduce: On a site with a very large number of...

Theme elements appear duplicated on embedded pages

legacy Troubleshooting

Issue The header, footer, search bar and other elements appears duplicated on embedded pages. Environment DXP 7.4 Resolution It is possible to edit a page so that only the embedded page is displayed. For this, you...

Validate the JSON format in WYSIWYG editor of Web content

legacy

Issue When the user creates basic web content and puts JSON inside the rich text, the JSON is used for the navigation menu. Since content contains extensive JSON, it is challenging to add more menu means attributes...

Access multiple sites using the different domain name

legacy How To

Issue Run multiple Sites on a single instance using the different domain names Example: Site 1 running on the 'www.test.com:8080' domain and Site 2 running on the 'www.demo.com:8080' domain. Environment Liferay DXP...

Fieldset inside a field group cannot be updated in Web Content Structure

legacy Troubleshooting

Issue Create a webcontent structure Add a Select from List field with 3 options and save. Name it WS1 Create a second web content structure. Name it WS2 Add a text field to it From the Fieldset tab, drag and drop the...

Web Content Does not appear in Asset Publisher

legacy Troubleshooting

Issue After updating to a new update, web content is no longer appearing in the Asset Publisher. Environment Liferay DXP 7.4 Quarterly Release 2023 Q4 Resolution Sometimes, when web content does not appear in the Asset...

'${processor.processMax()' error while creating Application Display Templates

legacy Troubleshooting

Issue In the application display templates, whenever try to create an asset publisher template, the below error appears on the UI: The error appears in the Liferay logs as well: ERROR [WebContainer :...

Error "Someone may be trying to circumvent the permission checker" when deleting a virtual instance

legacy Troubleshooting

Issue When attempting to delete a virtual instance, users may encounter the following error: javax.portlet.PortletException: com.liferay.portal.kernel.exception.SystemException:...

Unable to add images to an out of the box paragraph fragment

legacy Troubleshooting

Issue We are facing editing issues on the out of the box paragraph fragments when trying to add images to it. The add button is only available in the editor when the paragraph is placed in a grid. If the paragraph is...

Private Pages for New Users are being created only after New User logs in

legacy

Issue When creating Private pages for new users, the private pages are being created only once the new user has logged in or is impersonated Environment Liferay DXP 7.X Resolution The behavior listed above is...

jQuery error in the logs when using Quarterly Release 2023.Q4

legacy Troubleshooting

Issue When jQuery is enabled we are facing the following error in the logs: ERROR [http-nio-8080-exec-8][ComboServlet:389] Skip /o/frontend-js-jquery-web/jquery/bootstrap.bundle.min.js because its content type is not...

HTML Parsing errors when reindexing journal articles (jericho)

legacy Troubleshooting

Issue In general, this error may occur after upgrading to Quarterly Releases. When reindexing or updating specific web contents, errors are displayed in logs similar to the following traces: ERROR...

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