Order Information

You can view and edit order information from the Orders menu.

1. Open the Global Menu () → Commerce → Orders.

2. Click the Order ID.

The order details appear in five tabs: General, Payments, Shipments, Questions and Answers, and Emails.

General

Use the General tab to manage and track the order status.

Use these sections to modify order contents:

1. Details: add information such as Name, Purchase Order Number, and Printed Note.

2. Items: click Edit to modify a product or Delete to remove it from the order.

3. Order Summary: Click Recalculate to update the totals or Edit to modify the order values manually.

   Note

   Starting in Liferay DXP 2026.Q1, the recalculation button updates the order summary by recalculating the totals after the total of one or more order items is adjusted manually. This process doesn’t trigger the full pricing engine, so existing discounts and delivery fees are preserved unless manually changed. Read Pricing Engine Overview for more information.

Payments

Use the Payments tab to review the transaction history, payment method, payment status, and the refund history.

Shipments

Use the Shipments tab to monitor delivery progress and view the shipment history.

Questions and Answers

Use the Questions and Answers tab to streamline communication between account members. This feature, formerly Order Notes, enables seamless messaging between the user who placed the order and the order manager. Responses can trigger automated email notifications; to configure these, follow the steps in Setting Orders Note Notifications.

For sensitive information, users can use the Private toggle to restrict message visibility to administrators only.

Emails

Use the Emails tab to read all transactional emails sent by the Liferay Commerce instance.

Related Topics

• Introduction to Order Workflows
• Orders Menu Reference Guide
• Managing Payment Methods
• Shipments
• Sending Emails