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This article provides a brief checklist of items to run through when your server is frozen, or goes down entirely. Collecting this information before opening a support ticket is a significant step towards helping us to provide you with a quick resolution. Resolution To help our Support...

After an upgrade to Portal 6.1 EE GA1 when clicking on Control Panel > Portal settings, an error pops up: 11:53:46,699 ERROR [BeanPropertiesImpl:480] jodd.bean.BeanException: Simple property not found: hostname Invalid property: 'AccountImpl#hostname' (actual:'AccountImpl#hostname',...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The following comprises a list of issues that administrators have experienced in running an upgrade, along with...

Clustering with the Liferay platform can be achieved by using UDP Multicast, UDP Unicast and TCP Unicast. While Multicast is being used by default, there are cases where UDP Multicast is not available or disabled at the infrastructure level. In such cases, TCP Unicast can be used for...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes an issue inherent in the PDFBox library that causes a JVM crash upon image conversion....

This article will outline how to set up JBoss 6 EAP and deploy Liferay 6.1 EE and 6.2 EE to this application server. Resolution Before You Begin, download JBoss EAP 6.0.1 or 6.1, and install it to your preferred location, henceforth referred to as $JBOSS_HOME. Please Note: Liferay Home...

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. This article outlines...

This article documents an issue where the image editor does not load on WebSphere, as well as steps to resolve the issue or avoid it altogether. This issue is caused by one of the JS files served within the JS editor having some characters that are not allowed in the default encodings....

This article documents the issues with setting up a sharded database and lists steps to resolve the issue or avoid it altogether. Resolution Error: Users are unable to create content specifically on a sharded database in Liferay DXP 7.0. Summary: Database Sharding settings in the...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When Liferay Portal is running on a Websphere Application Server 6, a NamingException error is thrown. Example:...

Before the portal-84-6210 fixpack, the DDMTemplate editor UI was missing the cacheable checkbox. This issue caused each DDMTemplate that was saved into the DB to not be cached. This article provides a solution to a potential heavy performance drop casued by XML parsing and template...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not...

By default, the Liferay platform does not define a SAXParser. But please note that a SAXParser contains the logic that can parse XML files. Liferay does not define a SAXParser because certain setups (e.g. Weblogic) may already have a SAXParser; trying to override them with Liferay's own...

This article describes a known issue where the platform may not start if JAVA_HOME/bin is not defined in the PATH variable. DXP 7.0 and 7.1 requires JAVA_HOME and PATH variables to be set. However, the platform only needs JAVA_HOME set. If JAVA_HOME/bin is not set in the PATH variable or...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article outlines a small set of issues that exist within the core-5 fix pack as well as their resolutions....

When using RHEL 7.4, and viewing a captcha, or when navigating to Control Panel > Configuration > Server Administration, the following stack trace will appear in the application server logs. That is catalina.out for Tomcat. Caused by: java.lang.ArrayIndexOutOfBoundsException: 0 at...

This article outlines a specific known issue that exists within Liferay Portal 6.1 EE GA3 SP3 and provides a link to follow its resolution. Resolution At the time of release, there is one known issue with Liferay Portal 6.1 EE GA3 SP3. In this version of Liferay, a...

This articles serves as a troubleshooting guide for users working in Liferay DXP 7.0. When it comes to adding assets using the alloy editor on Windows OS, you may encounter some difficulties. The browser may display a ReferenceError: CKEDITOR is not defined, and the console may...

This article documents steps on how to increase the audit message max queue size that leads to an UnsupportedOperationException.  By default, System Settings > Foundation > Audit > "Audit message max queue size" is set at 200. The value is supposed to be greater than 0. This specific...

This article is to help those who wish to change the X-Frame-Options in Liferay Digital Experience Platforms. Usually, this is required if you are trying embedding widgets in a portlet or an iFrame so that HTTP headers are protected against clickjacking. These values are found in the...