Managing Subscriptions
Subscriptions are a special type of recurring order and are managed differently from regular orders. All orders, including Subscriptions, are accepted and processed in the Orders Menu. However, once a Subscription order has been accepted, it is displayed in the Subscriptions menu.
Fulfilling a Subscription Order
In Commerce 3.0, Orders and Subscriptions are managed in the Global Applications menu.
To begin fulfilling a subscription order that has been placed:
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Navigate to the Global Applications menu → Commerce → Orders.
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Click on the Order ID to begin.
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Click the Pending button. This moves the order into the Pending status.
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Click the Accept Order button. This moves the order into the Processing status.
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Once the subscription order has been accepted, follow the steps to create a shipment. See Creating a Shipment to learn more.
Once the order has been accepted, it appears on the Subscriptions menu.
Managing a Subscription Order
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Navigate to the Control Panel → Commerce → Subscriptions.
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Click on the ID (43811). This ID is specific to subscriptions. (It is distinct from normal Order or Shipment IDs.)
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On the General tab, make any changes to either the Payment or Delivery options. For example, change the Next Iteration Date under Delivery Subscription to an earlier date.
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Click the Save button.
Suspending or Cancelling a Subscription Order
To suspend or cancel a subscription order:
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On the General tab, select Suspended or Cancelled from the Status dropdown menu in the Payment Subscription section.
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Switch the Never Ends toggle to NO.
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Enter 1 in the Ends After field.
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Next, scroll down to the Delivery Subscription section.
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Select Suspended or Cancelled from the Status dropdown menu.
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Switch the Never Ends toggle to NO.
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Enter 1 in the Ends After field.
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Click Save to apply the changes.
Tracking Shipment Status
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Click the Shipments tab. From here, store managers can track shipment status.
Tracking Payment History
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Click the Payments tab. From here, store managers can track payment history.
Configuring Subscriptions
To configure subscriptions:
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Navigate to the Control Panel → Configuration → System Settings.
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Scroll down to Commerce and click Catalog.
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Click Subscriptions in the left menu.
Review the following available configurations:
- Renew Check Interval - Determines how often the system will check check for renewals .
- Subscription Cancellation Allowed - If checked, allows users to cancel a subscription.
- Subscription Suspension Allowed - If checked, allows users to suspend a subscription.
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Click the Save button to apply the changes.
Commerce 2.1 and Below
Commerce Orders and Subscriptions are managed in the Control Panel.
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Navigate to the Control Panel → Commerce → Orders.
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Click on the Open tab.
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Click on the Order ID to begin.
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Click the Pending button. This moves the order into the Pending status.
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Click the Accept Order button. This moves the order into the Processing status.
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Once the subscription order has been accepted, follow the steps to create a shipment. See Creating a Shipment to learn more.
Once the order has been accepted, it appears on the Subscriptions menu.