Managing Subscriptions

In Liferay, you can manage orders and subscriptions under the Global Applications menu.

Open the Global Applications () menu and navigate to Commerce → Orders.
Select an order.
Click Accept Order. This moves the order into the processing status.
After accepting the subscription order, it appears in the Subscriptions application.

Managing a Subscription Order

Open the Global Applications () menu and navigate to Commerce → Subscriptions.
Select a subscription order. The ID of a subscription is specific to it. It is not the same as the shipment ID or order ID.
You can make changes to either the payment or delivery options in the General tab. For example, change the Next Iteration Date under Delivery Subscription to an earlier date.
Click Save.

On the General tab, select Suspended or Canceled from the Status drop-down menu in the Payment Subscription section.
Switch the Never Ends toggle to NO.
Enter 1 in the Ends After field.
Next, scroll down to the Delivery Subscription section.
Select Suspended or Canceled from the Status drop-down menu.
Switch the Never Ends toggle to NO.
Enter 1 in the Ends After field.
Click Save to apply the changes.

Go to Shipments. From here, store managers can track the shipment status of a subscription.

Go to Payments. From here, store managers can track the payment history of a subscription.

Open the Global Applications () menu and navigate to Control Panel → System Settings.
Go to Commerce → Catalog.
Click Subscriptions.

Review the following available configurations:
- Renew Check Interval - Determines how often the system checks for renewals.
- Subscription Cancellation Allowed - If checked, allows users to cancel a subscription.
- Subscription Suspension Allowed - If checked, allows users to suspend a subscription.
Click Save.

For Commerce 2.1 and below, orders and subscriptions appear in the Control Panel.

Open the Control Panel and navigate to Commerce → Orders.
Click on the Open tab.
Click on the Order ID to begin.
Click the Pending button. This moves the order into the Pending status.
Click the Accept Order button. This moves the order into the Processing status.
Once the subscription order has been accepted, follow the steps to create a shipment. See Creating a Shipment to learn more.