Orders Menu Reference Guide for Commerce 2.1 and Earlier Versions
Orders can be viewed and managed by an administrator in the Orders menu. To access the Orders menu, navigate to the Control Panel → Commerce → Orders.
There are five tabs at the top: All, Open, Pending, Processing, and Completed.
All
The All tab displays all orders regardless of their order status.
Open
The Open tab displays all the orders that have not completed the checkout process.
| Field | Description |
|---|---|
| Order ID | This is the Order ID. |
| Account | This is the name of the account. |
| Account Number | This is the generated account number. |
| Channel | This is the name of the channel or storefront where the order was placed. |
| Amount | This is the amount of the order. |
| Create Date | This displays the date the order was created. |
| Order Status | This is the status of the order. |
Pending
The Pending tab displays all orders that have completed the checkout process.
There are three particular fields to note:
| Field | Description |
|---|---|
| Order Date | This is the date the order was created. |
| Order Status | This is the status of the order. |
| Acceptance Workflow Status | This displays the order’s buyer’s acceptance workflow status. |
Processing
To advance an order from Pending to Processing, click the Accept Order button.
As the store begins to processing the order, the order is now in the Processing tab.
Completed
When delivery has been confirmed, the order is moved to the Completed tab.
