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Unable to restart bundles from GoGo Shell

Issue When running update {Portlet ID} in the GoGo Shell, you get an error on the UI saying the request could not be completed. Environment Liferay DXP 7.2 Resolution This behavior is a known issue when trying to...

How-To Generate a HAR file for Liferay Support

HTTP Archive (HAR) files are a format used to track information between a user's browser and site. It can be used to identify performance issues such as slow load times, page renders, or other bottlenecks. This is...

Content Delivery Network (CDN) configuration "cdn.dynamic.resources.enabled=false" is not working

legacy Troubleshooting

Issue After setting cdn.dynamic.resources.enabled=false, Liferay is still accessing some CSS and JavaScript from the CDN URLs configured in cdn.host.http= and cdn.host.https= Environment Liferay...

Staging configuration is incorrect after fix pack update

legacy Troubleshooting

Issue We have staging enabled for a long time with only the Dynamic Data Lists portlet staged After updating to Fix Pack 61 or above, our staging configuration has changed and shows not only the Dynamic...

Implement many-to-many relationship with existing Liferay entities using the Service Builder

legacy

Issue I would like to implement many-to-many relationship between my entity and an existing Liferay entity (for example the User table). Environment DXP 7.0+ Resolution Implementing relationships with the...

How to check the number of retained sessions

legacy How To

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

Is Adobe Flash Supported?

legacy

Issue Is Adobe Flash Supported? There is no information about it in the Support Matrix. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution We have no official stance on Adobe Flash, it can be...

If I change the friendly URL of my site, do I need to modify the link?

legacy

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

ETAG response header is missing

legacy

Issue ETAG response header is missing on a page. Environment DXP 7.1 Resolution If a page contains at least one non-cacheable portlet, - such as Asset Publisher -, the ETAG response header is not added by design. The...

How to configure the displayed time zones?

legacy How To

Issue It is widely documented that Liferay does not recommend changing the JVM time zone and that I should leave it as GMT. (See references under Additional Information). But me and my users are from different time...

Unicode special characters from a UTF-8 encoded OSGI config file are not properly read

legacy Troubleshooting

Issue 1. add the osgi config file attached to the osgi/config directory 2. start the liferay server 3. go to system settings to the comments section Expected result: discussionEmailBody property has "Mit freundlichen...

There are more database connections than allowed by jdbc.default.maxPoolSize

legacy

Issue The maximum pool size of connections to the database is explicitly limited via the property jdbc.default.maxPoolSize. Nevertheless, the number of connections exceeds this maximum pool size. Environment...

Unable to set a virtual host

legacy Troubleshooting

Issue We can't add/update our domain to our site's or instance's virtual host We get the below error on the UI: Please enter a unique virtual host. Virtual hosts must be valid domain names. Environment...

Can't disable propagation of changes because of modified display settings

legacy Troubleshooting

Issue When trying to disable the propagation of changes from a site template to my site, the option is not shown, instead there's a message stating: You cannot enable the propagation of changes because...

AssetTagException when using special characters in tag names

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Issue AssetTagException is thrown when the article gets published, in case special characters are used in tag names. 2020-06-23 07:16:18.168 ERROR [http-nio-10.155.2.197-443-exec-4][PortletServlet:112]...

Is there an Entity Relationship Diagram (ERD) for Liferay DXP?

legacy

Issue I'm looking for an entity relationship diagram (ERD) for Liferay DXP Is there a diagram that maps the entity relationships? Environment Liferay DXP Resolution Liferay does not provide an Entity Relationship Diagram The...

Error when executing Groovy script: java.sql.SQLException: Can't call commit when autocommit=true

legacy Troubleshooting

Issue When a Groovy script with a commit instruction is executed it fails with the error: java.sql.SQLException: Can't call commit when autocommit=true Environment DXP 7.2 Resolution On the portal-ext.properties file...

Is there a recommended heap size setting for Tomcat?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Getting 400 error code while accessing adaptive media urls using public IP

legacy Troubleshooting

Issue When accessing adaptive media URL's over public IP eg: http://Public_IP:8080/o/adaptive-media/image/35333/Thumbnail-300x300/url.png?t=1588749467134, the page gets redirected to the home page. While accessing...

Is it possible to hide expired calendar events that are being displayed in an Asset Publisher?

legacy

Issue Currently, an Asset Publisher configured to display Calendar Events will always show x number of events, even if the events already occurred in the past. Is it possible to hide these expired events? Environment...

Issues when working with resteasy-jaxrs dependency on Liferay DXP and Tomcat

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Issue While integrating RESTeasy JAX RS dependency in Liferay DXP projects, customers may notice the below messages in the server logs: SEVERE [fileinstall-/home/liferay.com/7.0/osgi/war]...

Before opening a ticket related to VPN on Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). The following article outlines a short checklist of...

What collation can I use to set up Liferay with SQL Server?

legacy

Issue Liferay recommends that the database should be encoded with the character set UTF-8 to display all of its supported character sets (Preparing a Database) Explicit UTF-8 collation within SQL Server has been...

Page Templates are missing after Upgrading from Liferay 6.2 to Liferay 7.2

legacy

Issue Steps to Reproduce: 1. Create a page on running Liferay 6.2. 2. Upgrade connected DB of Liferay 6.2 to Liferay 7.2 3. Start Liferay 7.2 server and do full reindex. 4. Check for page template is not available....

How to view and construct an adaptive media URL for a document

legacy How To

Issue You might have some trouble in figuring out how the URL for Environment Liferay DXP 7.2+ Resolution Guide through an exact example: The URL pattern you should use looks like this:...

JSP fragments modules status get back from Resolved to Active after removing OSGI/state folder

legacy Troubleshooting

Issue After removing the OSGI/state folder and restarting the application, JSP fragments modules lose the status "Resolved" and get back to "Active". Environment Liferay DXP 7.2 Resolution Upgrade to fix-pack...

Unable to send email for new account created - handshake_failure error

legacy Troubleshooting

Issue After configuring a secure mail server in Control Panel > Server Administration, the email notice for a new account created (or any other mail coming from Liferay DXP) is not sent. Instead, the...

Multiple compatible overloaded variations were found with the same priority on Liferay Layout Templates deployment

legacy Troubleshooting

Issue When deploying layout templates with Freemarker code e.g. like the below: <span>${languageUtil.get(locale, "read-more")}</span> <span>${sessionClicks.get(request, "test", "My Test")}</span> A stacktrace...

Staging Publishing Takes a Long Time

legacy Troubleshooting

Issue Publishing from Staging takes a very long time Staging performance issues when publishing content Environment Liferay Staging Resolution The most common cause of this is trying to publish large amounts of data at a time....

How to update and deploy only a single service with Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is there any way to deploy updates for only one Liferay PaaS...

Title/Description truncated during upgrading to Liferay 7.1+

legacy

Issue Receiving warnings in the log during the upgrade process about truncated titles/descriptions for certain articles. Example: WARN [ForkJoinPool-5-worker-2][UpgradeJournalArticleLocalizedValues:192] Truncated...

Unable to start up server due to configurations from Oracle database

legacy Troubleshooting

Issue Using Oracle and having a NULL dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings, the below error will appear: java.lang.RuntimeException:...

After successful upgrade from Liferay Portal to DXP, portlets show "This portlet could not be found" messages and errors in logs

legacy Troubleshooting

Issue After what looked like a successful upgrade attempt from Portal 6.2 to DXP 7.2, various errors are encountered when starting up the 7.2 bundle (including Failed upgrade process errors relating to the DDM...

GraphQL fails after update to Fix Pack 4 or Fix Pack 5

legacy Troubleshooting

Issue When updating to Liferay DXP 7.2 Fix Pack 4 or Fix Pack 5, you may encounter the following error when using GraphQL: 2020-02-25 10:48:50.588 ERROR [http-nio-8080-exec-8][AuthVerifierFilter:62]...

How can I change the email template of the Password Changed Notification?

legacy How To

Issue When the password is changed, users get a notification email. I would like to change the template of that email. Environment Liferay DXP 7.0+ Resolution Navigate to Control Panel > Configuration > Instance...

"Incompatible argument to function" error on SimpleCaptchaImpl after installing Liferay DXP 7.1 Fix Pack 17 or 7.2 Fix Pack 5

legacy Troubleshooting

Issue After installing Liferay DXP 7.1 Fix Pack 17 or Liferay DXP 7.2 Fix Pack 5, customers using Liferay may notice an error at startup: ERROR [Start Level: Equinox Container:...

How to find the default CKeditor version in the Liferay instance

legacy How To

Issue How to find the default CKeditor version in the Liferay instance. Environment Liferay DXP 7.0 Liferay DXP 7.2 Resolution Steps to find the version of the CKeditor in the Liferay instance: In the portal, click...

Runtime error "Could not resolve module: _ Unresolved requirement: Import-Package com.liferay.portal.kernel.util; version="

legacy Troubleshooting

Issue The below error is thrown at runtime while deploying the developed module. org.osgi.framework.BundleException: Could not resolve module: com.test.java.service [1103]_ Unresolved requirement: Import-Package:...

Cache is not replicating properly across the nodes in the cluster environment

legacy Troubleshooting

Issue From one of the nodes, when uploading a document or creating web content, it's available under the content section in the other node. But when creating a page, adding the uploaded docs and existing web content...

On 6.2 fix packs before portal-167-6210, Liferay shows a blank home page on MS IE11 and MS Edge

legacy Troubleshooting

Issue When working in a Portal 6.2 EE environment with JBoss EAP 7.0, a web server and a patching level lower than portal-167-6210, the Liferay home page, when displayed on MS IE11 and MS Edge, will be blank ...

How can I disable the Document Library File Rank Service in DXP 7.1 and 7.2?

legacy How To

Issue I would like to disable the Document Library File Rank Service In Liferay Portal 6.2 and DXP 7.0, there used to be a property which is now removed: dl.file.rank.enabled=false Environment Liferay DXP 7.1 Liferay...

I cannot reinstall Marketplace applications in the App Manager

legacy Troubleshooting

Issue I have issues with a Marketplace app, so I try to reinstall it I uninstall the App through the UI (from Control Panel > Apps > App Manager) I purchase the App again from the Marketplace (Apps > Store) Once it...

Upgrade the CKeditor version

legacy

Issue Is there any option to update the Liferay's default CKeditor version? Environment Liferay DXP 7.0 Resolution For example, the default CKeditor version for the fix pack 90 is "4.11.3", and the version for the...

Fragment is not resolved after a clean server restart

legacy Troubleshooting

Issue If I deploy a fragment, it works fine for the first time. But when I stop the server, delete osgi/state folder, and restart it, the fragment fails to resolve. It needs to be restarted in gogo shell to go to...

After soy modification, the components under Control Panel are not visible

legacy Troubleshooting

Issue Post portal upgrades from DXP 7.0 to Liferay 7.2, under the control panel, pages like the site, user organization, etc are not visible and getting UI error as "XXXX is temporarily unavailable" Environment...

Not able to download the logs of more than 10000 lines

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to download more logs as the default "Download...

Unable to configure the portal-{WebID}.properties for each instances

legacy Troubleshooting

Issue In Liferay, we have a feature of configuring different portal-{WebID}.properties (portal-ext.properties) for each instances. This configuration is not working in DXP 7.2 with fixpack dxp-2 and above....

The document preview is not generated due to "[SocketOpenOfficeConnection:114] trying to (re)connect" warn message.

legacy Troubleshooting

Issue The preview is not generated for the documents in the Document and Media portlet. The following warn messages are thrown in the logs, INFO...

Read the data of portal-ext.properties from custom portlet

legacy How To

Issue How to read the configured properties in the portal-ext.properties file from the custom module or custom portlet? Environment Liferay DXP 7.1 Resolution Please Note: The following procedures involve...

Mails are not getting triggered when configured with smtp.office365.com

legacy Troubleshooting

Issue The email notifications are not sent successfully when configured with smtp.office365.com. The below errors are observed while mail is being sent. 1) 530 5.7.57 SMTP; Client was not authenticated to...

Configuring multiple virtual hosts so that both www and non-www can be used

legacy How To

Issue To configure multiple virtual hosts on one site(for example, both www.aaa.com and aaa.com). The Virtual Host can not be configured by using both of the different hosts. Environment Liferay DXP 7.2 Resolution...

Upgrade the Log4j version in the existing Liferay DXP instance

legacy

Issue Is there any option to configure or upgrade the Log4j version in the existing Liferay DXP instance? Environment Liferay DXP 7.0 Resolution By default, Liferay DXP 7.0 is pre-bundled with the log4j 1.2.17...

Deploying Liferay 6.2 SP 15 on Jboss EAP 6.2

legacy How To

Issue This article will outline a basic walkthrough on how-to deploy Liferay 6.2 SP 15 on Jboss EAP 6.2 specific to EAP version. Environment Liferay 6.2 JBoss EAP 6.2 Resolution Prerequisite Download...

Groovy script to clear the stale data in the lock_ and backgroundtask tables

legacy Troubleshooting

Issue Groovy script to clear the stale data in the lock_ and backgroundtask tables Environment Liferay DXP 7.2+ Resolution In the log, similar to the below info may be thrown which shows that there may be some stale...

Missing translations are shown in English (US) rather than in the default language

legacy

Issue A Liferay instance is configured to work with a default language A and other languages B, C, etc. None of the configured languages (A, B, C, ...) are English (US). A non-default language (B, C, ...) lacks...

I cannot configure the "Look and Feel" of widgets on the Content Page

legacy How To

Issue A new Content Page is created and a widget is added to it. There is no kebab menu on it (3 dots) and there is no Look and Feel Configuration button either. Environment Liferay DXP 7.2 Resolution The menu is no...

java.sql.SQLException: Error on rename of mysql.frm due to permission denied

legacy Troubleshooting

Issue After deploying the jar, it gets deployed and started successfully with the following error on Liferay logs. Also, the table gets created but there is no entry in Release_ and ServiceComponent table....

The work folder is no longer appearing since DXP 7.2 SP1

legacy How To

Issue After updating to SP1 (fix pack dxp-2) on DXP 7.2 the $[Liferay-home]/work folder is no longer there or no longer generates new content Environment DXP 7.2 SP1 or above. Resolution The $[Liferay-home]/work...

Can not start Liferay after upgrading to jdk 11 with "java.lang.ClassNotFoundException: jdk.internal.reflect.MethodAccessorImpl cannot be found" reported

legacy Troubleshooting

Issue After upgrading to JDK 11, the server can not be started due to the following error: 2020-03-16 16:47:50.470 ERROR [Start Level: Equinox Container:...

On RHEL7.7, the authentication code (captcha) on the password reissue screen may not be displayed

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

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