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ADA Accessibility: Screen Reader doesn't announce current selected page when focus is on selected page number

Issue Expected Result: SR announces "current page" along with the page number when focus is on the current page number. Actual Result: SR announces,"Page 2 Link" Steps to Reproduce: Tools: JAWS 1. Open the HR...

ADA Accessibility - Links present on table do not have any distinguishing features which would make them look like a link

legacy Troubleshooting

Issue Expected Result: I expect links to look different than normal non-link text. Ex. -links should be blue in color with an underline so that users will know the link is available. Actual Result: Links...

Error 400 in Okta when login using SSO with Liferay PaaS Console

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We integrated the Liferay PaaS console with our IDP...

Address already in use

legacy Troubleshooting

Issue You might encounter an error during portal startup or during starting an upgrade process where you see the following logs: ERROR [Start Level: Equinox Container:...

Cart checkout: cannot return back to billing address step

legacy Troubleshooting

Issue When unchecking "use shipping address as billing address", and then providing the same address for shipping and billing, end user cannot go back and change the billing address to something else, because that step...

How to add custom Meta tags to specific page

legacy Troubleshooting

Issue We added the following meta tags via the page settings, but that generated html code is encoded and it is not working: <meta content="<html lang="fi"/> <meta name="sdg-tag"...

Problems with marketplace Sync Connector deployment on 7.3

legacy Troubleshooting

Issue I have installed the Sync Connector from marketplace on my 7.3 instance, but it doesn't seem to work in the startupp errors I see a part like this: 2023-05-31 12:18:15.064 ERROR [Framework Event Dispatcher: Equinox...

ADA Accessibility - Text appears to be Heading 1 but not announced by screenreader as Heading 1

legacy Troubleshooting

Issue Expected Result: All text which are visually appearing as text is recognized as text by the screen reader. Actual Result: There is text content visually appearing as heading but not recognized as heading by...

Images lost during staging publication

legacy Troubleshooting

Issue Customer reports images are gone after they published content It could be images or files from the Document Library Environment Liferay DXP 7.2 Resolution If the publication took a lot of time it is...

Content page displays wrong title when special characters are used on it

legacy Troubleshooting

Issue If the title of a Content page has special characters on it, the title will then be displayed with "&". This usually happens when you place the character "&". For example: "Documents & Media", in...

LCP CLI support for AArch64/ARM64

legacy Troubleshooting

Issue LCP CLI fails to install on environments using AArch64/ARM64 architecture Environment AArch64/ARM64 environments Liferay Cloud command line tool Resolution LCP CLI as of version 3 is not compatible with...

Cannot publish article without friendly url

legacy Troubleshooting

Issue In our Liferay 7.4 instance, editors encounter an error when attempting to publish an article without a Friendly URL, which differs from the behavior in Liferay 7.1. Environment Liferay DXP 7.4 Resolution The...

Integration with Vlibras Script

legacy Troubleshooting

Issue When attempting to include the Vlibras script into the page, certain errors arise, causing the script to malfunction or causing buttons and links to stop working properly, for example. Environment Liferay...

OpenID Connect cannot be enabled on Liferay SaaS setup

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Failing to enable OIDC implementation on an instance...

404 error for fragments images after updating site friendlyUrl

legacy Troubleshooting

Issue When we change the site friendly URL, fragment images stop working and 404 errors were found in the browser console. Steps to Reproduce: Set up Liferay DXP 7.4 Update 74. Navigate to Site Builder > Pages >...

Size reduction of the document library/backup

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue From one day to another our backup size is reduced with...

Backup is failed with RangeError

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup is failed with RangeError ERROR [WARN] RangeError: The...

Bootstrap Accordion does not work correctly

legacy Troubleshooting

Issue When I click on the expand button, the expanded area is not displayed, so I am not able to change the text (without editing the text in the source code). Environment Liferay DXP 7.3+ Resolution System settings...

Necessary Permissions to Export or Import a Page

legacy Troubleshooting

Issue What permissions are necessary to be able to export or import a page? I get the error "I'm sorry, you don't have permission to access the requested resource" when trying to import or export a page. Environment...

How to update jackson-databind library

legacy Troubleshooting

Issue For security reasons we need to update the jackson-databind library from version 2.13.2.2 to 2.13.4.1 How do I update the jackson-databind library in Liferay DXP? Security vulnerabilities in jackson-databind...

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