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DocuSign is not working for Production environment

Issue DocuSign works properly with developer DocuSign credentials in the UAT environment, however, while working in production with prod DocuSign credentials, users are unable to view or receive the entries on the...

'Page Comments' portlet showing JS errors

legacy Troubleshooting

Issue After replying to the comments on the 'page comments' portlet, it is showing the following javascript errors in the console: Error] TypeError:...

Unable to play .wav audio files

legacy Troubleshooting

Issue Unable to play audio files of the '.wav' extension on the iOS app. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To mitigate this concern, please include the...

DocuSign Error: The access token provided is expired

legacy Troubleshooting

Issue When attempting to work with a new token for DocuSign integration, the following errors are observed: DEBUG [https-jsse-nio-443-exec-38][DSEnvelopeManagerImpl:177] [LPP-50430] value of Json Object is...

“Your request failed to complete” shows up when trying to discard changes of a published Publication

legacy Troubleshooting

Issue “Your request failed to complete” is displayed in the UI when trying to discard the changes of a published Publication. Environment DXP 7.4+ Resolution What happens is that, originally, the Discard...

How to improve "idle in transaction" state in PostgreSQL?

legacy Troubleshooting

Issue A user encounters a state where a specific update is not being executed. The system hangs and the specific process cannot finish. Hanging transactions in the database that can only be unblocked if you...

Categories are not working properly in cluster enviornment

legacy Troubleshooting

Issue Categories are sometimes available while editing a document, yet usages show 0 in the categories section. There is no specific pattern, however, categories do not function as expected when working in a...

Preview page with search widgets created from a custom master page of minium site throws a freemarker template error

legacy Troubleshooting

Issue The Widget of Search not show the Commerce products after publish the page Environment Liferay 7.4 (Below U68) Resolution Upgrade to Liferay 7.4 U68 or higher to resolve the issue. Or please request a...

Search is not working correctly with document and media files

legacy Troubleshooting

Issue Would like to find document and media files faster during item selection. Providing part of the file name in the search term does not return the correct results or return nothing. Using wildcard at the...

Merge Category Between Environments

legacy Troubleshooting

Issue We have the same category in UAT and Production but the category UUID is different. Therefore, we cannot import the web content lar file which exported from UAT. Environment Liferay DXP 7.4 Resolution Steps to merge...

Asset Publisher does not update existing Web Content that has been edited and scheduled for future publication

legacy Troubleshooting

Issue When using an Asset Publisher on my Portal, if I make any changes to a existing Web Content and schedule it to be published at some point in the future, my Web Content disappears from my Asset Publisher and only...

Service Builder: Cannot find symbol *LocalService for referenced entity

legacy Troubleshooting

Issue After targeting a more recent version of the product, you may get a 'cannot find symbol' error for an injected @Reference in your FooLocalServiceBaseImpl class. Something like this: error: cannot find symbol...

"Link to Page of this site" "Select" popup is slow when the site has lot of pages.

legacy Troubleshooting

Issue When a site contains a large number of pages when creating a "Link to Page of this site" page then clicking on "Select" the Popup window's load time is long. To reproduce: On a site with a very large number of...

The Commerce Site Catalog UI is distorted when the '/' is placed at the end of the URL

legacy Troubleshooting

Issue UI is distorted when the user appends '/' at the end of the URL Steps to reproduce: 1. Start Liferay DXP U62. 2. Navigate to Site -> Click on the "+" blue icon -> Select 'Minium' template. 3. Opened the...

Error when using Fragments Toolkit

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When using the Fragments Toolkit, following the steps in the...

Form on a display page template does not display 'Success Page' after submitting data

legacy Troubleshooting

Issue My form is not displaying the 'Success Page' after data submission Environment Liferay DXP 7.3 Resolution This type of behavior is usually related to page caching. To make sure that the form will display the...

[CKEDITOR] Error code: editor-plugin-required presented in the console logs

legacy Troubleshooting

Issue When trying to edit contents with text the following error is presented in the logs: [CKEDITOR] Error code: editor-plugin-required and the content cannot be edited. Environment Liferay 7.4 U83-U98...

Unable to Upload file into the Document & Media when size is more then 10 mb

legacy Troubleshooting

Issue When a user is trying to upload the file into the document and media, it does not upload when the size is more than 10 MB. Environment Liferay DXP 7.1 Liferay DXP 7.2 JBoss Resolution...

/language showing 403 forbidden url

legacy Troubleshooting

Issue When the user tries to access the URL: 'http://localhost:8080/language', even if the language page doesn't exist, it shows a 403 Forbidden error on UI instead of a 404 page not found. Logs error: ERROR...

Docusign integration not working

legacy Troubleshooting

Issue We are trying to integrate docusign to our app and for that we followed this...

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