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How to hide a site from indexing robots
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to disable robots in some pages and how to disallow the robots indexers to reach an environment. Environment DXP 7.0 DXP 7.1 DXP...
How to handle HTTP status errors with Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to configure the redirect of each HTTP status outside Liferay with Nginx. Inside Liferay you are able to manage some related...
Enabling Antivirus Scanning for Uploaded Files does not work
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We follow the steps explained in this article Enabling Antivirus Scanning for Uploaded Files. Then we uploaded a file with a virus,...
Liferay SaaS Prod to DR Backup Restore Failed
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup Restore fails when trying to restore Prod's backup to DR. Environment Backup Service prior 4.0.4 Resolution The issue can be...
Embedding the Language Selector Widget in a Fragment
Issue Need to embed the Language selector widget in a fragment via tags similar to what is referenced here: https://help.liferay.com/hc/en-us/articles/360020757071-Embedding-Widgets-in-Page-Fragments Environment DXP 7.2 Resolution Please put below code in your header section of your...
How to obtain the binary logs?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can we access the database-related binary logs that are stored on the SSD? Environment Liferay SaaS Resolution You can connect to...
The Backup Service's restore functionality will not accept TGZ files in the file uploader
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am encountering the inability to upload a database or volume TGZ file using the Backup Service's restore functionality in the...
Nmap report several ports as open despite not being marked as external in LCP.json
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After performing a port scan with https://nmap.online to our ingress ip address, several ports are reported as open. Nmap scan report...
Updating the database users in Liferay SaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have created users who can access the database by theCREATE USER 'username'@'hostname' IDENTIFIED BY 'password '; command and...
No indication of backup process' status
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have started a backup/restore process and we would like to know when it will end, because we can't do deployments while the...
Automatic backup stops while deploying new builds
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Our scheduled backup process didn't finish, it only shows the starting date but there is no indication it has ever finished...
How to create a Liferay SaaS-compatible OpenVPN server on RHEL/CentOS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article details the installation and configuration steps to have a running OpenVPN server you can integrate to your Liferay...
Automatic License Update Not Working
Issue Licenses are not being auto-updated for Liferay Cloud. I've updated the service versions to those required but Automatic License Update is not working. Environment Liferay Cloud - Released with Platform Update 02/11/21 Resolution For Auto-Licensing Updates, services will need to be...
Liferay SaaS CDNs Cache Mode
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue What is the cache mode set for Liferay SaaS CDNs? Environment Liferay SaaS Resolution Cache mode is set to USE_ORIGIN_HEADERS and can...
Blocking IPs in Liferay Cloud
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You do not want a specific IP (or a range of IP addresses) to access your websites in Liferay Cloud. Environment Liferay PaaS...
The liferay service can't connect to database after upgrading service image
Issue After upgrading the liferay service image to version 4.0.4 or higher, Liferay DXP can no longer connect to the database service, showing errors when trying to connect to the database with the following "Caused by" clause below: Caused by: java.net.UnknownHostException:...
How to install a different version of Patching Tool?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes you need a different version of Patching Tool in order to install a specific hotfix. Environment Liferay SaaS Resolution...
Is it possible to stream the logs of the liferay service to Dynatrace?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to stream the logs of the liferay service to Dynatrace? Environment Liferay SaaS Resolution At the time of writing...
Unable to initialize Elasticsearch cluster, health status is in RED
Issue When the search cluster is in RED, this results in the Liferay service (DXP) not starting or starting without search capability. A RED status usually means that the search cluster has an inconsistent status because of a data lost or data corruption. You can see the following error...
Service keeps on restarting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The service running on Liferay SaaS keeps on restarting without any errors Environment Liferay SaaS Resolution When the service is on...

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