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Unable to search users in admin portal
legacy Troubleshooting
Issue Re-indexing has been ongoing for quite some time, and certain users are not being searched in the admin portal or control panel section. Environment Liferay DXP 7.1 Resolution If the above issue arises in a...
Users and Pages are not Visible
legacy Troubleshooting
Issue The components User, UserGroup, and Layout have been re-indexed. However, Users and Pages are still not visible. Environment Liferay DXP 7.1 Resolution The possible cause of this is due to the cluster health...
Web content structure filter is not working properly
legacy Troubleshooting
Issue When inserting a structure filter for a web content, the results are not listed correctly, always displaying all results, regardless of the chosen structure. Environment Liferay DXP 7.4 Update 71 Resolution...
Page not found error 404 when attempting to download a document in Documents and Media
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Page not found error 404 when attempting to download a document in...
Workflow User Notifications triggered in State node throw NoSuchTaskInstanceTokenException
legacy Troubleshooting
Issue When using notifications as part of the workflow, when triggered in a State node, the notifications are generated but when they are selected, the following exception appears in the logs 2023-05-09 20:47:25.666...
OOTB captcha is not readable
legacy Troubleshooting
Issue Users are utilizing the OOTB Simple Captcha for security purposes; however, most of the time it's not readable. Environment Liferay DXP 7.4 Liferay Quarterly Releases Resolution To make the captcha image...
Elasticsearch nodes are not discoverable
legacy Troubleshooting
Issue Getting the below errors in the elastic search server, and hence the search is not working: [WARN ][o.e.d.PeerFinder ] [node1] address [10.199.131.143:9302], node [null], requesting [false] connection...
'Disable Autoscaling' button is disabled
legacy Troubleshooting
Issue The user is unable to click on the 'Disable Autoscaling' button. Environment Liferay DXP 7.4 Resolution This issue usually happens when the user provides the Service Id different than the liferay. To...
Guest Users Are Unable to View Web Content After Upgrade
legacy Troubleshooting
Issue After upgrading from Liferay 7.2 to 7.4 we have observed that guest users are unable to view web content. In 7.2 we had unchecked the 'article view permissions' checkbox under system setting > web content, but...
Asset Library Administrator/Owner can't access his/her Asset Library
legacy Troubleshooting
Issue As an Asset Library Administrator/Owner you can't access Asset Libraries (neither through the Control Panel nor through the Site Administration Panel). Environment DXP 7.3 DXP 7.4 Resolution This can be achieved...
Issue with Publishing Expired Content in Publications
legacy Troubleshooting
Issue When trying to approve a Publication that includes expired Web Content, the following error is displayed: "This publication contains unapproved changes that need to be approved before being published."...
Browser Pop-Up For Non-Https Site
legacy Troubleshooting
Issue We are seeing a browser pop-up warning for our users when they try to login to our http site. They become concerned as it says the connection is not secure, but to 'send anyway'. Can this be disabled by Liferay...
Navigation menu URLs not following the selected language
legacy Troubleshooting
Issue Content is stored in Web Contents not on pages > navigation menu items are created as URLs, in most cases, because of this The Web Contents are translated/using more than one language (at least 2) > can...
How to integrate feeds from social media like Instagram/twitter/facebook based on hashtag in Liferay
legacy How To
Issue How to integrate feeds from social media like Instagram/Twitter/Facebook based on hashtags in Liferay? Environment Liferay DXP 7.1. Resolution Liferay unfortunately doesn't have this out-of-box functionality....
Product Media Image maximum size
legacy
Issue The user intends to upload media within the product and has set the image file size to 100KB (or as per the requirement) 1. Create any Simple product 2. Navigate to Media inside the product 3. Upload an image...
Bookmarks Widget Unavailable
legacy How To
Issue The Bookmarks Widget is unavailable in DXP 7.4.  Environment DXP 7.4 Resolution There is a workaround that can be implemented to get the Bookmarks Widget up and working again. Here are the steps to implement...
Currency management missing in the discounts
legacy Troubleshooting
Issue To choose the correct currency for 'Discount', we must first set our currency as the primary currency in Commerce> Store Management> Currencies. Apart than that, it is not set. Is this expected Discount...
Does mouse activity on a portal screen count as session logout activity or not?
legacy
Issue Need to confirm whether mouse activity on a portal screen will count as session logout activity or not? For example, if there is merely mouse activity (and not particular clicks or screen loads or reloads),...
Previewing a web content with a Display Page Template does not work if a theme is applied
legacy Troubleshooting
Issue As an Asset Library admin, I want to be able to preview web contents through the connected sites' display page templates, so that I can make changes accordingly without having to switch sites....
Liferay Docker Image 7.4 using JDK8
legacy
Issue When trying to install docker image for 7.4 u50, it does not allow to change the version to JDK8, it remains on JDK11. Environment Liferay DXP 7.4. Resolution Please be aware that since 7.4 u18 docker...