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How apply changes to Tomcat's server.xml file in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I need to make some changes in Tomcat's server.xml...
The jgroupsping entries not getting deleted from table in Kubernetes environment
legacy Troubleshooting
Issue In case of using Kubernetes, you might encounter a problem in your cluster using JDBC_PING, as the entries from the jgroupsping table related to the shutdown pods are not getting deleted. Environment DXP 7.3+...
Error when we create a site with Minium template
legacy Troubleshooting
Issue When creating a new Site using Minium template, the following stack trace is seen in the logs: 2022-09-22 13:06:24,120 main ERROR Could not create plugin of type class...
Upgrade error "Column AssetEntries_AssetCategories.ctChangeType already exists with different type than BOOLEAN" occurs with Oracle 19c database
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles...
Hypersonic Database Error - org.hsqldb.HsqlException
legacy Troubleshooting
Issue We are testing in a new environment and are seeing the following error in the log: ERROR [Portal Dependency Manager Component Executor--2] [UpgradeStepRegistratorTracker:184] Failed upgrade process for module...
Unable to Publish Object Definition Relationships after Importing
legacy Troubleshooting
Issue The user is not able to publish Object Definition relationships after importing them Steps to reproduce: 1) Navigate to the Applications Menu -> Control Panel -> Objects 2) Import one Object Definition with a...
Broken pipe message in the log when opening Liferay for the first time
legacy Troubleshooting
Issue Opening Liferay in the browser after removing the osgi/state folder (due to patching best practices) shows the following error message in the log: 2020-04-01 03:54:29.581 ERROR...
Endpoint doesn't work if I use the path specified in /api/jsonws page
legacy Troubleshooting
Issue When we open the /api/jsonws page in Liferay and would like to use any endpoints that are namespaced, nothing happens This means that all endpoints that are not under the context name of "portal" are...
Creating a notification template throws a SQLSyntaxErrorException: Unknown column 'notificati0_.classNameId' in 'field list'
legacy Troubleshooting
Issue When I attempt to create a notification template, the creation fails and I see a SQLSyntaxErrorException: Unknown column 'notificati0_.classNameId' in 'field list'> in the logs. I recently updated Liferay...
Need to find the number of user visits to a page in the website
legacy How To
Issue Need to add the page hit count on a portal site to the audit report. Environment Liferay DXP [all versions] Resolution You can add page view events to your audit report, but keep in mind that doing so adds...
Can I change the permission for Liferay logs?
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Unable to set company logo
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Navigate to Control Panel > Configuration > Instance Settings > Instance Configuration > Appearance. 3. Set a custom company logo. 4. Click Save. Expected...
Is it possible to customize Liferay's core libraries?
legacy
Issue What happens if a user encounters an issue that can be resolved by customizing Liferay's core libraries, such as the 'AutoDeployDir.java' class? Is this the right approach? Environment Liferay DXP [all...
"Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error while server restart
legacy Troubleshooting
Issue "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error has been observed while server restart. Environment Liferay DXP 7.2 Resolution If you have a cluster setup and you have restarted one of...
Column publishDate Liferay upgrade error
legacy Troubleshooting
Issue When upgrading Liferay the error "Column publishDate does not exist in table Layout" appears. Environment DXP 7.0 DXP 7.3 Resolution To resolve this behavior, open a help center ticket to request a hotfix...
Documents & Media URL format changed in DXP 7.4 u36+
legacy How To
Issue Document & Media Latest Version URL in DXP 7.4 u36+ has changed such that the groupid, folderId and UUID no longer is available from the URL. Previous upload URLs had a format of...
Why is the User-ID counter decreasing in a cluster system?
legacy Troubleshooting
Issue At new user creation the User-ID counter is decreasing in a cluster system. This can be a problem when using Service Builder. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP...
If you change the screen name in the API, the My Dashboard URL is not changed.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
ClassNotFoundException when deploying a custom WAR portlet module in the folder deploy
legacy Troubleshooting
Issue Errors like the following one appear when deploying a custom WAR module in the deploy folder: ERROR [fileinstall-directory-watcher][HotDeployImpl:213] com.liferay.portal.kernel.deploy.hot.HotDeployException:...
When to Start Checking Web Content when Reservation Submission is Made
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...
Web Content does not appear in Web Content Display after upgrade
legacy Troubleshooting
Issue After upgrading Liferay from an older version to a newer version, web content that was created with the older version is not showing up in the Web Content Display Widget as an option to be selected.   Environment...
TemplatePortletPreferences.reset() is not available
legacy Troubleshooting
Issue A Web Content Template from previous versions with the following code is rendered: <#assign journalArticlePreferencesMap = {   "portletSetupPortletDecoratorId": "barebone",   "groupId": "54321",   "articleId":...
NullPointerException in com.liferay.layout.page.template.service when upgrading from 7.0
legacy Troubleshooting
Issue Following error appears when upgrading from 7.0 to 7.4 if page template has no name: Caused by: java.lang.NullPointerException at...
module.framework.system.packages.extra Moved From portal.properties to system.properties
legacy Troubleshooting
Issue After attempting an upgrade to DXP 7.4 Update 49 we are experiencing issues that suggest the below property may have been deprecated or moved. module.framework.system.packages.extra=/ Environment DXP 7.4 Update...
Illegal mix of collations during upgrade process
legacy Troubleshooting
Issue You might encounter the following error or similar during the upgrade process if your database's collation differs from the collation of the tables: com.liferay.portal.kernel.upgrade.UpgradeException:...
After creating a new instance, we cannot log in to it.
legacy Troubleshooting
Issue We have created a new instance using the example.com domain. After creating it, we cannot log in to the new instance using the user: test / password: test credentials. What can we do to solve our problem?...
Is there an official docker image I can use with Alpine OS?
legacy
Issue I noted that Alpine OS is no longer available in the newer Liferay DXP docker images, they use Ubuntu instead I would like to know if Liferay plans to include Alpine OS again Environment Liferay DXP 7.0+ Resolution...
In a clustered environment, log level changes may not be reflected
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...
The user is redirected back to the Calendar page
legacy Troubleshooting
Issue Pagination does not work in the manage calendars section (Liferay DXP Calendars). When the user attempts to change the quantity table number, he is redirected to the calendar page, and the pagination buttons...
Generating an encrypted certificate for SAML assertions in Liferay DXP 7.0
legacy Troubleshooting
Issue We use Liferay as SAML Service Provider and we want to generate an encrypted certificate in order to encrypt SAML assertions. Environment Liferay DXP 7.0. Resolution Unfortunately, this functionality is not...
Cache persistence - what is the default cache configuration and when is it emptied?
legacy
Issue The database cache needs to be emptied. We can do it manually but we would like to adjust the current configuration. What is the default configuration? Where can we configure this? Environment DXP 7.0+ Resolution...
Is Windows Server 2022 supported?
legacy
Issue We would like to use Windows Server 2022 as our Operating System but we see that it is not listed in the Compatibility Matrix Environment Liferay DXP 7.0+ Resolution Windows Server 2022 is not supported as of yet....
Newly created Virtual instance becoming the main instance
legacy Troubleshooting
Issue After creating the new virtual instance the newly created instance becomes the main instance and the System Setting has been shifted to the new instance. Environment Liferay DXP 7.0 Resolution This issue is due...
Cache eviction strategies of Liferay Clusters
legacy
Issue When a cache eviction order is emitted on a node, is an eviction message also sent to the other nodes? Is replication the default behavior in a clustered environment? When the cache expiration time is...
Audit portlet are not capturing all the activities/events
legacy
Issue The user cannot record certain actions in the "Audit Portlet," such as change the content, update the role, upload the document, etc. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Please note: The...
HTML typo found for the 'Load more results' link
legacy Troubleshooting
Issue When creating a lot of Pages, Load More Options frequently has typos found in the HTML after a Right Click > Inspect. Steps to reproduce 1) Create a minimum of twenty public pages. 2) Navigate to Page Tree 3)...
Options missing in portlet menu when using theme generator generated theme
legacy Troubleshooting
Issue When using a base theme generated by the theme generator following the steps listed here, the portlet menu only displays "Permissions" and "Configuration Templates". Environment Themes generated for Liferay 7.4...
Where can the Gogo shell port be changed?
legacy How To
Issue The port used by the Gogo shell for OSGi is 11311 by default. How can it be changed? Environment Liferay DXP 7.4, 7.3, 7.2, 7.1, 7.0 Resolution The portal property that controls the domain and port to connect...
How to fix the error: Store is not available. Caller service needs to wait for store factory with "dl.store.impl.enabled=true"
legacy Troubleshooting
Issue When starting one Liferay node, the following error is written to the log file: Store is not available. Caller service needs to wait for store factory with "dl.store.impl.enabled=true". The Liferay server is using...
How to configure email sender and email logging for Multi-Factor Authentication?
legacy How To
Issue I would like to understand where sender email address for Multi-Factor Authentication comes from. I would like to set the log levels so I can see when emails are sent. Environment Liferay DXP 7.4 Resolution Set...
Non logged in users can see the permission portlet
legacy Troubleshooting
Issue Non logged in users can see the permission portlet via a certain URL Environment Liferay DXP 7.2 Resolution Remove com_liferay_portlet_configuration_web_portlet_PortletConfigurationPortlet from the default property...
Asset Libraries throw warnings after upgrade from DXP 7.3
legacy Troubleshooting
Issue During or after upgrade from DXP 7.3 the following output is visible in the log: WARN [Portal Dependency Manager Component Executor--1][BasePortletIdUpgradeProcess:511] null...
Guest permissions set on uploaded file
legacy
Issue The user could choose to inherit the permissions from the parent folder when creating new folders/files inside one folder. If the permissions of the parent folder have been modified, it would be better if the...
Alter published Object on Oracle DB
legacy Troubleshooting
Issue Once an object has been published, it's not possible to alter the object when using Oracle DB. Environment DXP 7.4 Resolution To resolve this behavior, update your installation to 7.4.13 DXP U47, or open a...
Attribute in portlet session cannot be found from theme
legacy Troubleshooting
Issue Set an attribute in a portlet's session, like this: @Override public void render( RenderRequest renderRequest, RenderResponse renderResponse) throws IOException, PortletException { HttpServletRequest...
Using web.server.https.port property with multiple values
legacy
Issue Does web.server.https.port / web.server.http.port property allow multiple values assignment? In case user needs to use two ports, should this property be used with 2 values? Environment Liferay DXP [all...
Cannot access actionMapping variable when overriding a StrutsAction
legacy How To
Issue When a StrutsAction is being overriden by a custom component, I cannot use the variable actionMapping in order to return an appropriate ActionForward object. Example: return...
Custom service does not work using API JSON
legacy Troubleshooting
Issue We developed a custom service using service builder. The service method receives a string as parameter. We access it through JSON API. When the string length is short (some hundred of kilobytes), the service...
How do I change Tomcat's temp folder path to another?
legacy How To
Issue How can the Tomcat temp folder path be changed to a different path? Environment Liferay DXP 7.3 Resolution In order to configure Tomcat to use a different temp directory, users must first understand the...
How can I get an upgrade tool for JBoss setup?
legacy How To
Issue While upgrading, and using the JBoss EAP 7.4 app server, users need the steps to complete the DB upgrade. Users have access to the upgrade tool in bundled Tomcat, but not in the JBOSS setup. Environment...
Is using MySQL 5.6 with collation CHARACTER SET utf8mb3 recommended?
legacy Troubleshooting
Issue Using Liferay 7.0 with MySQL 5.6 with collation CHARACTER SET utf8mb3 has certain limitations.  Environment Liferay 7.0 Resolution By default, Liferay creates database tables in MySQL 5.6 with utf8mb3...
Elements are Missing from my JDBC_Ping Clustered Environment
legacy Troubleshooting
Issue Elements are missing from my JDBC_Ping clustered environment, and I'm seeing Unsupported template manager ftl errors in the logs. When I disable clustering, the elements are all present. Environment DXP 7.2...
Database registration value for the custom field：checkbox
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Is there an API to change resource permissions?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
sun.reflect.Reflection.getCallerClass Warning message during portal startup
legacy Troubleshooting
Issue You might encounter the following error message during portal startup if you use Java 11: WARNING: sun.reflect.Reflection.getCallerClass is not supported. This will impact performance. Environment DXP 7.0+ ...
Redirect URL not working in DXP 7.4
legacy Troubleshooting
Issue Redirect URL is not working in DXP 7.4 Back Button doesn't work in a DXP 7.4 environment with redirects configured. Environment DXP 7.4 Resolution redirect.url.security.modehas been removed in DXP 7.4 from...
Unable to sync callable error during upgrade
legacy Troubleshooting
Issue You might encounter the following error during your upgrade attempt: ERROR [main][DependencyManagerSyncImpl:54] Unable to sync callable java.lang.NullPointerException: null   at...
Installing hotfix on weblogic server
legacy How To
Issue How to install the hotfix on weblogic server Environment Liferay DXP 7.0 - 7.4 Resolution Although this documentation explains Setting Up the Patching Tool in Weblogic, here are the easy steps Check...
P_AUTH is ignored when using JSONWS API
legacy Troubleshooting
Issue When using JSONWS API with the P_AUTH parameter instead of credentials (email/password), the response is HTTP code 403: Forbidden. Environment Liferay DXP (any version) Resolution According to our...
Headless API is unable to get global vocabularies on virtual instance
legacy Troubleshooting
Issue Unable to fetch the global vocabularies on virtual instance using Liferay headless API Steps to Reproduce: Create a virtual instance (Control Panel > Virtual Instances)  Get the virtual instance "Global" Site...