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How to delete the old data from Audit?
legacy
Issue How to delete the old data from Audit? Environment Liferay DXP 7.0 Resolution Please note: The following information involves customizations that are beyond the scope of Liferay Support.  Please exercise...
I cannot sync my Contacts to Analytics Cloud
legacy Troubleshooting
Issue I connected Liferay DXP and Analytics Cloud successfully In Analytics Cloud I navigate to "Configure Data Source" I selected the Sites and Users to sync The process gets stuck at "Syncing - 50.00% Completed"...
Changing password forces users to log in again
legacy Troubleshooting
Issue Changing password invalidates current sessions and the users have to log in again. 2020-02-07 13:08:37.558 ERROR [http-nio-8080-exec-2][PortletServlet:112] javax.portlet.PortletException:...
Document is not found for users searching in another language
legacy Troubleshooting
Issue When searching for a text document (e.g., PDF) by keywords inside the text using the default portal language, the document is shown in the search results. When the language is different, the document cannot...
How to make the image as clickable with the link in fragments?
legacy How To
Issue How to make the image as clickable with the link in fragments? Environment Liferay DXP 7.1 Liferay DXP 7.2 Resolution Please note: The following information involves customizations or implementation ideas that...
How to register the same user using email id in other sites as well
legacy How To
Issue Use case: Creating multiple sites in a single instance of the portal. User1 is registered using the same email id on SiteA and SiteB. If User1 is logged in on SiteA and he/she should not able to open the SiteB...
Web Content Title not displayed in notification email resulting from Workflow
legacy Troubleshooting
Issue When implementing a workflow that sends users an email notification when a new Web Content Article is created, the email does not contain the title of the Web Content Article. Environment Liferay DXP 7.2...
Session Hijacking issue with https connection
legacy
Issue By replacing the sessionId of a logged-in user, the user's session from another browser is replicated. Steps to reproduce Create 2 users like u1, u2 Assign the role for the u1 as "Power user", u2 as "Portal...
Integration of SiteMinder SSO
legacy How To
Issue How to integrate the SiteMinder SSO with Liferay Environment Liferay DXP 7.0 Resolution By default, Token based authentication is disabled in the Liferay. To manage the same, refer to this document Token-based...
The "Add Notification" button does not appear in the notification portlet
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Using Active directory, after changing the user password, still user is able to login using the old password
legacy Troubleshooting
Issue Using Active directory, after changing the user password, still, a user is able to login using the old password Environment Liferay portal 6.2  Resolution Under Control Panel -> Portal Settings ->...
How to resolve hudson.model NoSuchFileExceptions when switching the CI to use a StatefulSet for a Liferay PaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After attempting to update our Jenkins CI image to use a...
Patching Tool 'WARNING: Some of the currently installed fixes are not available' while installing certain fix packs and hotfixes
legacy Troubleshooting
Issue After installing a fix pack and a hotfix, Patching Tool shows the message - "WARNING: some of the currently installed fixes are not available: <a very long ticket list>": Environment Liferay DXP 7.0:...
How to set an absolute path in an OSGi .config file for a directory on a shared network drive
legacy Troubleshooting
Issue We are attempting to use a Document Library directory "External_Library" on a shared network drive, but cannot determine how to use an absolute path instead of a relative path; during startup, a relative path...
404 error when downloading module "com.liferay.saml.opensaml.integration" from Release Notes page
legacy Troubleshooting
Issue Getting a 404 error when downloading module "com.liferay.saml.opensaml.integration" from Release Notes page. Environment Liferay DXP 7.2 Resolution The module for  "com.liferay.saml.opensaml.integration" can be...
How to change Liferay DXP session timeout on Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You need to change the session timeout for Liferay...
The /dtd/ folder of the war with sensitive information is exposed when deploying a portal on Weblogic 12c R2
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these...
If a user is created under an organization, a user who does not have permission to change roles can control roles.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Range affected by IP address changes
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
nodejs download fails due to invalid link
legacy Troubleshooting
Issue Customers may encounter failures using Gradle v.4 + Workspace. Here is the relevant stacktrace exception: > Task :downloadNode FAILED Trying to download...
On slow networks, the browser's console throws "A require() call has failed but no failure handler was provided" at frontend-js-spa-web@/liferay/init.es
legacy Troubleshooting
Issue Administrators may run their Liferay DEV instances on slow networks due to different reasons. In those cases, several issues will be observed: - Buttons unresponsive - Forms not showing data from the...
Password Reset Expiration Date
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is...
Restoring Data
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Restoring Data from a Backup...
"Version specific upgrade task must return function" error when running gulp upgrade command
legacy Troubleshooting
Issue While upgrading a theme created with Theme Generator and running the step of upgrading the theme itself (gulp upgrade), the below error message will be returned: [18:20:11] Starting 'upgrade'... [18:20:11]...
In Select File modal window, when clicking on the SITES breadcrumb link, I see sites that I am not a member of
legacy
Issue When creating e.g. a web content and adding an image or document to it, I am presented with a popup window for selecting the document/image file, and at the top there's a breadcrumb link (Sites), and when I click on...
Is it possible to view the field values of a specific Elasticsearch document through the Liferay UI?
legacy How To
Issue I'm aware that the values for a specific, indexed Elasticsearch document can be viewed using the Elasticsearch REST APIs, but can I also view those fields and values within the Liferay UI? Environment DXP 7.2...
Liferay DXP Source Code Access
legacy How To
Liferay DXP repositories are located at https://github.com/liferay/liferay-dxp.  This repository replaces source patching mode, which is no longer available for Liferay DXP 7.3+ and Liferay Commerce 3.0+  ...
In Select File modal window, when clicking on the SITES breadcrumb link, the Global site is not listed
legacy How To
Issue When creating e.g. a web content and adding an image or document to it, I am presented with a popup window for selecting the document/image file, and at the top there's a breadcrumb link (Sites), and when I click on...
How to hide specific pages from search results using the Custom Filter Widget
legacy How To
Issue Is it possible to hide specific pages from search results? For example, we have a site with Page A and Page B. Both pages need to remain public, but we only want Page B to show up in the results when users...
Can a guest submit an entry via the form?
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
Web Contents still appear after updating Display Date to a future time
legacy How To
Issue 1. Create a Web Content with a future display date 2. Add an Asset Publisher in the home page 3. The Web Content does not appear in the list (as expected) 4. Create another Web Content and publish 5. The Web...
Commerce guest checkout: country and region drop-downs show "undefined"
legacy Troubleshooting
Issue When I checkout an order as a guest, on the checkout page the Country and Region drop-downs are wrongly populated, showing "undefined" for every country/region name Environment Commerce 2.1.1 DXP 7.1 Resolution The...
Can not connect to an external service using port 25
legacy Troubleshooting
Issue It is not possible to establish a connection to an external service from Liferay Cloud using the port 25, commonly used for email sending/receiving purposes. Environment Liferay Cloud Resolution Port 25...
Can not install a hotfix due to folder permission errors
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Can not install a hotfix due to folder permission...
Can not associate an User Segment to a Content set
legacy Troubleshooting
Issue In Site management > Content & Data > Collections > Add a new manual selection > Add a new personalized variation, it is not possible to select a User segment from the list after changing the number of...
Can not generate a build from Bitbucket due to status 401 (unauthorised) error on Jenkins service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After trying to integrate your Bitbucket repository,...
JSP fragments modules do not get Resolved after being deployed
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue JSP fragment modules don't get Resolved after being...
How to enable simultaneous login from multiple sessions
legacy How To
Issue How to enable users to simultaneously login to Liferay DXP using multiple different sessions Environment Liferay DXP Resolution Add the following lines to your portal-ext.properties file (you must...
Stuck reindex: How to check the progress of a reindex process and remove blocked BackgroundTask and Lock records
legacy Troubleshooting
Symptom Sometimes a reindex will take a long time and seem like nothing is happening. You simply see the reindex icon in the Control Panel bar and/or the percentage does not change.  Environment DXP 7.4 DXP 7.3 DXP...
After 7.0 > 7.1 or 7.2 theme upgrade, the menu to edit web contents will no longer be available
legacy Troubleshooting
Issue After upgrading to DXP 7.1 or 7.2 a 7.0 DXP theme created with the Liferay Theme Generator according to e.g. this tutorial: Upgrading Your Theme from Liferay Portal 7.0 to 7.2, the Web Content Display...