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Empty string is considered as null in the parameter map
legacy Troubleshooting
Issue Is there any specific reason why the empty String in the parameter map is considered Null? Steps to Reproduce: Deploy the com.mycompany.my.icefaces.portlet. The portlet has a example <ace:datatable> with...
Special Characters are Escaped in Salesforce Chat
legacy Troubleshooting
Issue Special characters are escaped when using the Salesforce Snap-In Chat in Liferay. Environment Liferay DXP Resolution Since Salesforce Snap-In Chat is a third-party add on, and no core Liferay issue has been...
Accessing a Service Builder module from a Spring MVC portlet in Liferay DXP
legacy Troubleshooting
Issue When a Spring MVC portlet is trying to call a Service Builder service, there are java.lang.ClassCastExceptions in the logs. For example: ERROR [http-nio-8080-exec-5][DispatcherPortlet:428] Could not...
Known Issue: Adjusting Calendar Notification Template fields to be greater than 75 characters results in “Portlet is temporarily unavailable" and JDBCExceptionReporter errors
legacy Troubleshooting
Issue When attempting to edit the fields for a calendar email notification template (such as the "From Name" and "From Address" in the "Invite Email" template), if the combined values of the two fields are too long...
Adding custom preferences to Spring MVC Portlet
legacy How To
Issue We've create a new Spring MVC Portlet and we'd like to configure it with some custom portlet preference. How can we do it? Environment Liferay DXP Resolution Once you've created your Spring MVC Portlet you...
"Service "com.liferay.portal.kernel.cache.MultiVMPool" is unavailable" errors in the logs during startup
legacy Troubleshooting
Issue The following error can be seen in the logs multiple times during server startup ERROR [Start Level: Equinox Container: 30e307ea-2db2-001b-1b24-8fe7a9e210b3][ServiceProxyFactory:265] Service...
Startup errors after installing DXP 7.3 Fix Pack 2
legacy Troubleshooting
Issue After installing Fix pack 2, errors like the following are shown in the server boot log: 2021-07-02 08:21:57.763 ERROR...
A servlet matching the filter (servlet.init.private=false)(servlet.type=friendly-url) is unavailable
legacy Troubleshooting
Issue The following WARN message is obtained during the portal startup: 2020-02-07 09:02:43.401 WARN  [http-nio-9090-exec-7][PortalImpl:6752] javax.servlet.ServletException: A servlet matching the filter...
Schedulers are not initialized as intended in a clustered environment
legacy Troubleshooting
Issue In a clustered environment if we restart the nodes at the same time for a deployment, schedulers and information can be lost.  Environment Liferay DXP 7.3 Resolution The issue described above is...
When adding long values to a JSON object using the Liferay API a String with double quotes is being returned
legacy
Issue When generating a new JSON object using the Liferay API (JSONObjectImpl.java) and a new long value is added to it the returned value is a String with double quotes. In this case the user is calling...
NoClassDefFoundError when starting the nodes simultaneously
legacy Troubleshooting
Issue The following error is thrown when the nodes of the cluster are started simultaneously:...
Requires 3.0 opt-in when customizing Control Panel
legacy Troubleshooting
Issue When deploying a module that customizes Control Panel, the changes don't take effect and I get: java.lang.UnsupportedOperationException: Requires 3.0 opt-in. Environment Liferay DXP 7.2 Resolution The...
Error during Liferay startup after updating a config or cfg configuration file in the osgi/configs folder
legacy Troubleshooting
Issue After editing a config or configuration file in the osgi/configs folder, there are unexpected errors during the startup process, that can prevent Liferay from starting correctly The errors detected in 7.2 Fixpack...
Exported Page Template SAVES Custom Fragment Configurations / Imported Page Template IGNORES Custom Fragment Configurations
legacy Troubleshooting
Issue Steps to Reproduce: Create a custom fragment with any type of configuration. (I've tested with "dataType": "int" and "type": "text"). Alternatively you can import the attached zip that includes a custom fragment....
Performance of the JSLoaderModulesServlet
legacy Troubleshooting
Issue Steps to Reproduce: Start a server With a navigator, open the dev-tools and look at the network tab, and load the home. Refresh the home. Actual Results: js_loader_modules file is never cached. Size: X KB...
User is required to change their password when they first log in
legacy How To
Issue  User is required to change their password when they first log in Environment DXP 7.2+ Resolution Add the below properties in portal-ext. properties files: users.reminder.queries.custom.question.enabled=false...
Configure default database if the one defined in jndi is not available
legacy How To
Issue When the database is configured through the portal property: jdbc.default.jndi.name (and its properties defined in ROOT.xml) and it is, for some reason, not available when the portal starts, the...
How to fix "Store is not available" exception when using Amazon S3 for Liferay DXP 7.2 Fix Pack 13?
legacy Troubleshooting
Issue When setting up or upgrading to Liferay DXP 7.2 Fix Pack 13, files in Documents and Media are not available and/or new files cannot be added and the below error occurs in the log: WARN...
How to disable simultaneous login from multiple sessions
legacy How To
Issue How to disable users to simultaneously login to Liferay DXP using multiple different sessions. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3  Resolution Please add the following...
Changes made to LDAP connection settings do not go into effect
legacy Troubleshooting
Issue Despite making changes to LDAP connection settings through Control Panel > Instance Settings > LDAP > Connection, those changes don't go into effect, and the default settings are used when connecting to the LDAP...
Does an upgrade to a new Liferay Fix Pack include the upgrade of Tomcat version?
legacy
Issue Do we need to upgrade the Tomcat version when we upgrade to a Liferay version? Environment Liferay DXP 7.2 Resolution A Fix Pack doesn't change the Tomcat version, it only patches Liferay that was...
Headless API call returns 404
legacy Troubleshooting
Issue When calling a Liferay method in headless delivery API, it returns 404, or an empty list. Example: "/v1.0/sites/{siteId}/document-folders" results in { "status": "NOT_FOUND", "title": "No Folder exists with...
How to select a web content article in a JSP
legacy How To
Issue  is there any documentation to select a Journal Article (Web Content Article) from a particular folder in a custom jsp? Environment DXP 7.2 Resolution There is a framework and API for doing that, actually with any...
After applying the hotfix, the warning 'properties modified in the future' shows
legacy Troubleshooting
Issue After the installation of the hotfix, the following warnings might appear on the Liferay console. INFO [main][BaseDeployer:871] Deploying admin-theme.war Warning: WEB-INF\liferay-plugin-package.properties...
Permission for products by catalog
legacy How To
Issue In our use case we have several channels and catalogs and some groups of people managing specific channels and catalogs, so they cannot see channels they are not supposed to. We need to mark the user to only...
Nmap report several ports as open despite not being marked as external in LCP.json
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After performing a port scan with https://nmap.online...
Landscape print layout is missing in Chrome, Edge
legacy Troubleshooting
Issue Selection of landscape layout is not available in Chrome/Edge printing (CTRL+P) as only portrait mode is available. Environment Liferay DXP 7.0+ Google Chrome or Microsoft Edge Resolution The issue is only...
Is it possible to copy or pause an Experience?
legacy
Issue When creating and managing an Experience, there don't seem to be options to copy or pause an Experience, as the current options I see are only to create an Experience from scratch or fully delete it (which throws away...
Unable to upload file bigger than 10MB with ClamAVSizeLimitException after enabling Antivirus
legacy Troubleshooting
Issue Unable to upload a file bigger than 10MB after enabling antivirus with the following error in the log 2021-07-19 08:35:43.476 ERROR [http-nio-8080-exec-9][PortletServlet:119] javax.portlet.PortletException:...
There is no pagination option for selecting the 21st place or higher range folder
legacy Troubleshooting
Issue There is no paging or search option found. As a result, it is unable to select a folder as the Root Folder if it is in the 21st or higher position. Steps to reproduce: Navigate to Global Site Go to document...
liferay-ui:asset-categories-selector shows an empty list
legacy How To
Issue Using liferay-ui:asset-categories-selector returns an empty list in DXP 7.3, this selector worked in versions prior to DXP 7.3. Environment Liferay DXP 7.3 Resolution liferay-ui:asset-categories-selector is...
Associated users with Business account managing same Commerce Order
legacy How To
Issue Is possible to get every associated user with a B2B account has their own Commerce Order open? Environment Commerce 2.1 Channel type B2B. No Minium Theme installed. Resolution You should add the Account...
javascript.fast.load=true does not bundle all of the JS files into a single JS file
legacy
Issue Despite the javascript.fast.load property being true, a lot of JS files (starting with /combo) are still loading separately on the pages. Note: This property is true by default.  Therefore, a lot of...
Liferay Commerce, Products Widget: Pressing Browser 'Back' Button Loses Page Settings
legacy
Issue Using a browser's back button causes Commerce's Products Widget to lose both page placement and items per page configuration. Example Setup 1. From the Control Panel navigate to Commerce > Products 2. Change...
Liferay Commerce, Placed Orders Widget: Pressing Browser 'Back' Button Loses Page Settings
legacy
Issue Using a browser's back button causes Commerce's Placed Orders Widget to lose both page placement and items per page configuration. Example Setup 1. Complete 5 Commerce Orders 2. Go to the Placed Orders screen...
How Do the Search Suggestion Configurations Work?
legacy
Issue I am trying to configure a search Suggestion widget, and I would like to understand how the different configuration options function. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution There are three...
Known Vulnerabilities with Liferay Fjord Theme and 1975 London Theme
legacy Troubleshooting
The following issue may compromise the security of your Liferay Digital Experience Platform implementation.  Vulnerability Information The Liferay Fjord Theme and Liferay 1975 London Theme depend on third party...
Cannot run program "java" error when executing process to generate document previews
legacy Troubleshooting
Issue When uploading or previewing images or documents that have not been previously loaded, the following WARN will be thrown. WARN [liferay/document_library_pdf_processor-1][BaseProcessorMessageListener:40] Unable...
Updating the database users in Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have created users who can access the database...
Channels are not visible under Visibility tab for custom roles
legacy Troubleshooting
Issue Steps to reproduce 1. Create one product in minium site with specific catalog (i.e. Catalog "Sample"). 2. Set visibility of created product to speedwell channel . 3. Once the visibility is set, the channel...
Why Is My Search Suggestions Widget Only Showing Suggestions Part of the Time?
legacy Troubleshooting
Issue I enabled the Search Suggestions widget and now spelling suggestions are showing up for some searches, but not for other identical searches. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Check the...
Reindex button remains at 0%
legacy Troubleshooting
Issue You click in the "Reindex all search indexes" button but the progress bar is stuck in the 0% and the process is not executed Environment DXP 7.2 Resolution In some cases this is produced because a...
Edit Icon Not Showing Up After Upgrading to 7.3
legacy How To
Issue When upgrading from Liferay 7.0 or earlier to 7.3, existing Widget Pages do not show the Edit icon as observed when creating new Content Pages Environment DXP 7.3 Resolution Content Pages by default show the Edit...
How can we get a complete picture of a user's activity history?
legacy How To
Issue Is there a way to find out how and by whom a user was created? Environment Liferay DXP 7.2 Resolution The steps below can be used to track user activity. Log in by 'Test' user (Admin User) Create a new user...
Liferay Adaptive Media Installation issues
legacy Troubleshooting
Issue When installing Adaptive Media 2.0.20 to Liferay DXP 7.0, it doesn't work, and the journal service override module described in the documentation doesn't work either.   Environment Liferay 7.0 DXP...
How to set up a Mail Server with DXP to receive email notifications?
legacy How To
Issue This article outlines how to set up a Mail Server and SMTP in Liferay DXP to receive emails. Environment Liferay DXP 7.3 Resolution Liferay DXP uses a mail server and SMTP to get email notifications. Liferay...
NTLM and NTLMv2 in Liferay Portal 6.2
legacy
Issue The question is whether Liferay Portal 6.2 supports NTLM and NTLMv2 Environment Liferay Portal 6.2 Resolution The library used in Liferay Portal 6.2 supports both NTLM and NTLMv2 There is a property that can...
Can a page created by a 'Link to URL' template be included in search results?
legacy How To
Issue When performing searches, we can see the pages created by 'Blank' or 'Widget page' template in search results. However, pages created with a 'Link to URL' template are not displayed. How can I include pages with 'Link to...
Repeatable web content structure items causes error and block publishing
legacy Troubleshooting
Issue Reproduction steps: 1) At Product Menu / Configuration / Instance Settings / Miscellaneous add English (United Kingdom) from Available to Current languages and set it as the default language (this is required to...
Not able to delete rules in Product Publisher
legacy Troubleshooting
Issue Steps to Reproduce: 1. Go to Speedwell Catalog Page 2. Add "Product Publisher" portlet on the page 3. Click on Configure. 4. Keep Dynamic Selection as is 5. Open Filter section 6. Add rule with Category and save....
Assigning View Permission to any role is taking longer time due to Liferay Sync
legacy Troubleshooting
Issue Steps to Reproduce 1. Extracted a clean DXP SP6 2. Created Site 'A' having Document and Media Portlet. 3. Created a folder called 'Sample' in Document and Media Portlet. 4. Uploaded around 10000 documents in the...
NameIDType.ENCRYPTED cannot be resolved
legacy Troubleshooting
Issue You might run into the following error after deploying SAML in Liferay Portal 6.2 on a Weblogic: identity_provider.jsp:53:106: NameIDType.ENCRYPTED cannot be resolved <aui:option label="encrypted"...
Automatic deletion of Forms data
legacy
Issue  Is there any out of the box option to schedule data deletion for records after a specific time? For example, we want to delete data which is in the system for more than 2 years for all tables in order to comply with...
Using '<' character in a option of the 'select from list' field broke the JS of the form
legacy Troubleshooting
Issue Step to reproduce : Go to Content > Forms Add a new Form Add a Select from List field Add an option using the character "<" (example: <test) Enable Allow Multiple Selection Publish Form or Save Form  Expected...
Is it possible to divide a specific column into a sizeable number of columns?
legacy
Issue Is it possible to split the two-column layout into another 3-4 columns on the content page? Environment Liferay DXP 7.2 Resolution This similar required behavior is introduced as a new feature in Liferay DXP...
Web Content shows error on every publish with Featured Image
legacy Troubleshooting
Issue Steps to Reproduce Create a `Basic Web Content` and give dummy data in source. Now, select any image under Featured Image Tab. Publish the Web Content. Re-edit the same web content and with/without any...
Invalid Canonical URL for a page
legacy Troubleshooting
Issue A page with the URL "/test" should have a canonical URL of /test. But all canonical URLs are shown as "/" for all pages. Steps to Reproduce Create a new empty page "test" (type and content does not matter)....
Fragment's content gets duplicated
legacy Troubleshooting
Issue When trying to add a page fragment with HTML structure similar to below, the fragment's data gets duplicated after saving. Also, the data is no more editable. <p> <lfr-editable id="heading" type="rich-text">...
Unexpected error while installing Xuggler: Unable to install jar
legacy Troubleshooting
Issue Trying to install Xuggler as an external service results in an error similar to Error: An unexpected error occurred while installing Xuggler: Unable to install jar xuggle-xuggler-arch-x86_64-pc-linux-gnu.jar...
Error when attempting to connect to Sharepoint group site (non-root site)
legacy Troubleshooting
Issue When the Sharepoint connector is configured to connect to a non-root Sharepoint site (i.e. https://testsite.sharepoint.com/sites/groupsite), the user sees the following error in the UI as they browse documents from...