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Unexpected error occurred while duplicate the Fragment
legacy Troubleshooting
Issue Unexpected error occurred while duplicate the same fragment on content page. Steps to Reproduce Create a Fragment and add the following code snippet in HTML Tab. <label><span data-lfr-editable-id="${fragmentEntryLinkNamespace}" data-lfr-editable-type="text">Option</span></label>...
Is there a way to filter multi-level selections in Liferay DXP?
legacy
Issue Is there any mechanism in Liferay DXP that allows users to filter across many levels of attributes? For example, start with a brand, then a product, then a size, then a color, and so on. Environment Liferay DXP 7.1 Resolution It may be feasible to achieve this by leveraging Tags or...
Some CKEditor button functionality is missing for the Blog portlet.
legacy
Issue The font size, superscript, and subscript buttons are missing from the toolbar when using the CKEditor for the Blogs portlet. Steps to Reproduce In portal-ext.properties file, add the following properties: editor.wysiwyg.default=ckeditor...
Automated process to tag multiple documents
legacy
Issue Is there any way to add a tag to a bulk of documents, rather than manually adding to each document? Environment Liferay DXP 7.1 Resolution Liferay unfortunately does not have an out-of-the-box functionality in DXP 7.1 that allows for a bulk tagging of documents. However, Liferay...
Not able to create custom form field
legacy Troubleshooting
Issue While trying to create a custom form field using Liferay Developer Studio 3.8.1. LDS shows an error "Specified Liferay version is invalid. Must be in range [7.0.0,7.2.0)" Environment Liferay DXP 7.2 Resolution The issue will be fixed in the upcoming fix-pack where the complete and...
Multi option product details, SKU image is not displayed when the option is changed
legacy Troubleshooting
Issue Steps to reproduce: 1) Added channels and catalog in commerce section 2) Added Products in commerce section. Configure options for product as color and generated SKU. 3) Uploaded images in media tab of product and while adding images, selected the relevant color options below the...
Search result count is limited to 10000 when you use Elasticsearch 7
legacy Troubleshooting
Issue Steps to reproduce - users and organizations Create 15000 users using the attached add15000Users.groovy script. Execute the groovy script from Control Panel => Server Administration => Script Go to Control Panel => Users => Users and Organizations Users list will be displayed Check...
How to change the web content's default language?
legacy How To
Issue How to enable the option to choose default language. With this option, you will be able to choose the default language at a journal article creation. Environment Liferay DXP 7.0+ Resolution You can enable this option at Control Panel -> Configuration -> System Settings -> Web...
How to create a Liferay SaaS-compatible OpenVPN server on RHEL/CentOS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article details the installation and configuration steps to have a running OpenVPN server you can integrate to your Liferay...
React JS widget created with the Liferay JS Yeoman tool does not handle single or double quotes properly
legacy Troubleshooting
Issue When saving a configuration field with a React JS widget created with Liferay JS Yeoman tool, the following browser console error may be observed, and the configuration does not save successfully. Uncaught SyntaxError: missing ) after argument list at Object.addHTML (combo:441) at...
Search count is limited to 1000 with Elasticsearch 7
legacy Troubleshooting
Issue When connected to remote Elasticsearch 7, the search results are limited to only 1000 results. Environment Liferay DXP connected to Liferay Connector to Elasticsearch 7 version 3.0.1 or lower Resolution This issue is reported and fixed under LPS-118811. The fix is released in...
Empty applications menu displayed to users
legacy Troubleshooting
Issue Empty applications menu and tab appears to users with no permissions to applications. Tab should not be visible without appropriate permissions. Environment Liferay DXP 7.3 Resolution Install DXP 7.3 SP1 or Fixpack DXP-1. Additional Information LPS-123303  , content:...
Broken image icon when using background image editable tags in fragment
legacy Troubleshooting
Issue Using the following on a fragment to include an editable image tag as a background image as per documentation results in a broken image icon at the top left of the fragment: <lfr-editable id="unique-id" type="image"> <img src="..."> </lfr-editable> Environment Liferay DXP 7.2...
The user('s) to whom "view only site role" permission assigned is able to upload document
legacy Troubleshooting
Issue Logged in as a user to whom "view-only site role" assigned. The add "+" button is available to the user to upload the document. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution Go to the site [Ex: Site1], navigate to Content / Document and media On the upper right of the Document...
Next-gen image formats such as JPEG 2000, JPEG XR, and WebP are supported with Liferay?
legacy
Issue Next-gen image formats are supported with Liferay or not Environment Liferay DXP 7.0+ Resolution Next-en images formats ( JPEG 2000, JPEG XR, and WebP) are not supported with Liferay as of now There is already a feature request in place. Please refer to the same LPS-102121 This...
Cross domain pages are accessible in DXP 7.2
legacy Troubleshooting
Issue After creating two websites of different domains user is able to access the pages of other domains as well Expected results: www.sitea.com/web/site-a/page1 → Page 1 of site A should accessible with site A domain. www.siteb.com/web/site-a/page1 → Page 1 of Site A should not...
404 Not found error when managing a site from a localized virtual host if the referrer site does not support the same languages
legacy Troubleshooting
Issue When navigating from a site with some language configured to other site that don't support that language, a 404 error is shown. Create a site "Site-us" and set English as the default language. Remove the other languages. From the "Site-us" settings, configure a virtual host for the...
Web content display won't appear when viewing a page template after selecting web content
legacy Troubleshooting
Issue Steps to reproduce Create a page template Foo Go to Foo preview do edit Add a web content display portlet to the page template Go to + -> Configuration on the web content display portlet Choose one web content article to be displayed on the added portlet (create one on the global...
Filter by Field is not working properly on Global Site page Template
legacy Troubleshooting
Issue The blank popup shows whenever 'Filter by Field' is checked when configuring Asset Publisher on the Global Site Page Template. Steps to reproduce: 1. Extract Vanilla Liferay 7.2 and install Fix Pack 4. 2. Go to Global Site 3. Create Structure in web content section, add any fields...
Can the navigation menu be shared with child sites?
legacy
Issue There is a site with a child site. The main site has a navigation menu that should be shared with the child site. Environment DXP 7.0+ Resolution This is currently a product limitation, however, we already have a feature request for it so it may be implemented in a future version...
The LAR file could not be imported because it requires page templates or site templates
legacy Troubleshooting
Issue "The LAR file could not be imported because it requires page templates or site templates" error message apprears when the user is importing pages from different Liferay systems.   Environment DXP 7.0 or higher   Resolution When importing pages, in some cases we could obtain this...
Is there any style guide or predefined rules for SonarQube?
legacy
Issue I want to develop my code as true as possible to Liferay code using the SonarQube tool. Is there any style guide or predefined rules for Sonar Qube? Environment Liferay DXP 7.0+ Resolution We do not use SonarQube as a code quality review tool in our code, therefore we can't provide...
Repeatable web content structure items causes error and block publishing
legacy Troubleshooting
Issue Steps to Reproduce: 1) Take Liferay 7.1 and install fix-pack dxp-14. 2) Connect with MySQL 5.7 3) Create a structure with two text fields       a) Add one text field 1 - make it repeatable       b) Add another text field 2 as a sibling of the above text field - make it repeatable...
How to define the log level of a service at the Liferay Cloud console from the URL
legacy How To
Issue I want to define the log level of a service To increase le VPN lo level to DEBUG  Environment Liferay Cloud Console Resolution Just need to configure the URL with the following structure with the correct parameters:...
unsupported symbol error after migration with geolocation as field name
legacy Troubleshooting
Issue The word "geolocation" is not a reserved word in Liferay Portal 6.2 but in DXP it is. If a field name at Liferay Portal 6.2 is "geolocation", after the upgrade to DPX it could generated an Elasticsearch error like this: ERROR...
Creating a new structure with a date field results in a Freemarker error
legacy Troubleshooting
Issue When you create a new structure that includes a date field and try to save it, you receive an error similar to this: Error executing FreeMarker template FreeMarker template error: The following has evaluated to null or missing: ==> staticUtil [in template...
SocketTimeoutException
legacy Troubleshooting
Issue What is the underlying cause of java.lang.RuntimeException: java.net.SocketTimeoutException 2021-06-18 07:55:41.652 ERROR [liferay/segments_entry_reindex-2][ElasticsearchIndexSearcher:165] java.lang.RuntimeException: java.net.SocketTimeoutException: 120,000 milliseconds timeout on...
ActionException error starting a node in cluster mode
legacy Troubleshooting
Issue When a node starts in cluster mode, with the property "cluster.link.enabled" enabled, an error trace like the following appears in the log: 2021-03-22 10:20:12.856 WARN [http-nio-8080-exec-1][PortalImpl:6840] javax.servlet.ServletException: A servlet matching the filter...
Unable to disconnect Analytics Cloud instance from Liferay DXP
legacy Troubleshooting
Issue There is a known issue where you may be unable to disconnect the Analytics Cloud instance from Liferay DXP An error indicating "Error: Your request failed to complete." will appear in the UI, and the following will appear in the logs: Jun 22 22:01:07.909 build-4...
Any user who has not securely logged out will have their session terminated?
legacy
Issue Terminating the session of any user who has not properly logged out, for example, who has unexpectedly closed the transaction window, etc. This user does not have to wait for the default time-out to be established before being able to log in again Environment Liferay 6.2 Resolution...
LAR Import fails with Error Invalid file name
legacy Troubleshooting
Issue We are trying to move documents from one environment to another environment using the Documents and Media menu. We managed to export the documents from Production environment correctly, but when they were imported into the QA environment, it was throwing the following error: An...
Automatic License Update Not Working
legacy Troubleshooting
Issue Licenses are not being auto-updated for Liferay Cloud. I've updated the service versions to those required but Automatic License Update is not working. Environment Liferay Cloud - Released with Platform Update 02/11/21 Resolution For Auto-Licensing Updates, services will need to be...
How to remove the space between the currency symbol and the product cost when displaying Commerce Product prices
legacy How To
Issue A space exists between the currency symbol and a product value when displaying Commerce Product prices (e.g., $ 15.00) Environment Liferay DXP and Commerce Resolution If you would like to remove the space between the currency symbol and values, please perform the following steps:...
After searching document folder does not show documents
legacy
Issue Steps to Reproduce: 1) Go to Content > Document & Media. 2) Create a Folder(say Test Folder1) and inside that folder create one basic document(say Test Document1). 3) Now go to home page and search with keyword test. 4) Now click on Document Folder present on the left hand side. 5)...
Form can not be added
legacy Troubleshooting
Issue Steps to Reproduce: 1. Log in as Admin user. 2. Go to Control Panel -> Configuration -> Instance Settings -> Miscellaneous 3. In Available Languages, Move all the languages present in the Current Section to Available Languages Section. Move only English (Australia) language to the...
Choose category name show subcategory web content in Asset Pubilsher
legacy Troubleshooting
Issue Steps to reproduce: Add a site with page Add a vocabulary: Vocabulary Name Add a category for Vocabulary Name: Category Name Add a sub category for Category Name: Subcategory Name Add a web content with Category Name: W1 Add a web content with Subcategory Name: W2 Go to page, add...
Liferay SaaS CDNs Cache Mode
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue What is the cache mode set for Liferay SaaS CDNs? Environment Liferay SaaS Resolution Cache mode is set to USE_ORIGIN_HEADERS and can...
Editable field isn't working within loops in page fragments
legacy Troubleshooting
Issue Steps to reproduce: Under Site Builder > Page Fragments, Import fragment entries.zip(Attached) Drag the fragment on the content page, In the configuration defaultValue for iteration is 3. It works fine and fields are editable with default value 3. Click the fragments configuration...
How to call custom CSS?
legacy How To
Issue How to call custom CSS in portal normal.ftl file Environment Liferay DXP 7.2 Resolution The custom styling can be added by using theme’s _custom.scss file (i.e., src/css/_custom.scss). Liferay DXP supports Bootstrap, as well as Sass, so 'Bootstrap' can be used in the markup and...
Google AdWords in liferay
legacy
Issue How to use Google AdWords in Liferay. Environment Liferay DXP 7.0 Resolution Google AdWords is a pay-per-click online advertising platform that allows advertisers to display their ads on Google's search engine results page.  There is no plugin available for Liferay 7.0 to achieve...
LDAP Imported Users are not been shown in control panel
legacy Troubleshooting
Issue LDAP is configured (and tested by using the testing buttons) in the portal. If you check the database you could find them (it means that they have been imported to the portal from LDAP as expected). The problem is reproducing when accessing to the user list in the control panel:...
Liferay.Language.get method is no longer working with string variables as of DXP 7.3
legacy How To
Issue Pieces of code which contain calls to Liferay.Language.get using string variables and not literal strings as their argument return the argument passed instead of the corresponding translation. Environment DXP 7.3+ Resolution In previous versions, this works since there is a...
How to remove the English language from the User Configuration
legacy How To
Issue I set these properties in the portal-ext.properties file: company.default.locale=es_ES locales=es_ES locales.enabled=es_ES I restart the server Then I go to Control Panel > Users and Organizations > Edit and the English language is still available I would like only the Spanish...
Page Fragment Issue with rich text editable field
legacy Troubleshooting
Issue Steps to reproduce: 1) Take Liferay 7.1SP2 with fix-pack dxp-16. 2) Create a page fragment with name "Demo". 3) Add the below code in the HTML section. <div class="fragment_33918"> <lfr-editable id="unique-id" type="rich-text"> <h1>This is editable text!</h1> </lfr-editable> </div>...
Not able to exporte private pages
legacy Troubleshooting
Issue Steps to Reproduce: 1. Go to Control Panel > Sites. 2. Create a new Minimum site. 3. Open that Minimum site. 4. After that go to Publishing > Export. 5. Now click on "Change to Private Pages". Observed Behavior: It does not change to Private pages and there is an error in the...
How can I turn off the print screen and download features for documents of a certain site?
legacy How To
Issue The admin wants to upload a document to the site, but he or she must limit other users from downloading the document and from taking screenshots of the document on that site. Environment Liferay DXP 7.0 Resolution This business-specific requirement is not fulfilled through any...
Grace Period for Virtual Cluster Activation Key
legacy
This article documents the grace period provided by the virtual cluster activation key, when exceeding allowed number of nodes. Resolution When using a virtual cluster activation key, you are allowed to have an overage of cluster nodes up to double your allotted number of cluster nodes...
Role Permissions to display all the actions in Knowledge Base Display Widget
legacy Troubleshooting
Issue After having created a specific role to let users manage Knowledge Base articles from Knowledge Base widgets, some actions, like "Add Child Article" or "Edit Article", may be visible from Knowledge Base Admin widget but not from Knowledge Base Display widget. Environment Liferay...
Blacklisting Commerce components in 7.3 can stop other modules as well
legacy Troubleshooting
Issue When you add a Commerce component to the blacklist, other modules will stop functioning as well. This may cause the following issues:  - Certain Commerce menu elements could be missing  - Gogo Shell commands won't be executed in Control Panel > Gogo Shell  - A lot of unsatisfied...
Large File Uploader Permissions
legacy
In compliance with the latest GDPR regulations, files uploaded via our large file uploader are encrypted. As an additional security measure, we require all large file attachments to be void of any personal data. If an attachment is found to have personal data, the file will be deleted...
Unable to see Structures Field for the Templates
legacy Troubleshooting
Issue Steps to reproduce: Start a Liferay bundle. Create a structure with some fields in it Create a template for it Click on the Structure tab, then back to the Template tab Open the template Expected behavior: The structure's fields are available Actual behavior: The structure's fields...
Scheduled publication to live won't include new content
legacy Troubleshooting
Issue After setting up a scheduled publication of a site from staging to live and adding new contents, these contents are not shown in the live environment when the scheduled date arrives. Environment Liferay DXP 7.0+ Resolution This may be the expected behavior depending on whether...
Paginated multi-selection is lost when navigating through pages with SPA disabled
legacy Troubleshooting
Issue The view to assign users to a given role can be paginated. When SPA is disabled, only the users selected from the last page are effectively selected: those selected in previous pages are discarded. This can happen with similar scenarios where several items can be assigned to an...
The Form Records are viewable by guest users in the search results after the upgrade to DXP 7.2
legacy Troubleshooting
Issue The Form records sent by other users are viewable by guest users in the search results after the upgrade from DXP 7.0 to DXP 7.2: When a guest user searches in the search bar, the response will include the Form records of other users. This problem is only reproduced in the Forms...
Free Marker Template Null Pointer Error
legacy Troubleshooting
Issue Free marker template(ftl) error is occurring when fragments changes propagation is enabled. Steps to Reproduce Enable Automatic Page Fragment Propagation. Navigate to Product Menu -> Design -> Fragments Create a new Collection and new Fragment  Now, add below JSON snippet in...
java.lang.IllegalArgumentException: java.net.URISyntaxException
legacy Troubleshooting
Issue The following exception can be obtained when using S3 as store if no s3Endpoint is configured: 2021-03-16 01:18:14.998 ERROR [Start Level: Equinox Container: 8c2a1a4c-edbd-4cd0-9216-4a02f75d4f55][S3Store:93] bundle com.liferay.portal.store.s3:4.0.39...
Updating Commerce Catalogs runs into Permission issue
legacy Troubleshooting
Issue When you are editing Catalog in Commerce and try to save the modification you will get the following message: "Error: You do not have the required permissions". This error usually happens when there is no Currency set for the Master Catalog. You can check this on the UI if you edit...
Limited Commerce menus available after upgrade to Liferay DXP 7.3
legacy Troubleshooting
Issue After upgrading the portal to DXP 7.3 most of the Commerce submenus are not listed under the Control Panel > Commerce tab Only "Inventory", "Product Groups", "Options", "Specifications" and "Health Check" options are available Environment Liferay DXP 7.3 Commerce 3.0 Resolution If...
Form's new records are indexed even though property 'Searchable' is set to 'Disable'
legacy Troubleshooting
Issue Steps to reproduce: Create a new Form. Add a new TextField and set property 'Searchable' to 'Disable'. Save Form. Add created Form to a page. Submit this form with some value in text filed (i.e. answer_one). Search by this value (i.e. answer_one) in Search Bar.  Current behavior...
HTML elements disappear in Calendar's events editor
legacy Troubleshooting
Issue When you edit the description of an event in Calendar portlet and elements like <iframe> are added through the Source view to it, after saving the event those elements disappear from the editor. Some simple steps to reproduce: Add a new calendar event and edit its description....

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