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Liferay AI capabilities
legacy
Issue We would like to gain more information about Liferay's AI capabilities. Environment Liferay DXP Quarterly releases Resolution Liferay DXP integrates with external AI systems to enhance and accelerate your...
Does Liferay support IPv6?
legacy
Issue Does Liferay support IPv6? Environment Liferay QR Resolution We plan to support IPv6 at the load balancer level using a dual-stack approach. While this requires some development on the Liferay side,...
Why is the Product Specification Key Different from the One Defined in the Specification List?
legacy
Issue When creating a product specification, a key is defined under Product Management > Specifications. However, after adding this specification to a product, the Product Specification widget on the product page...
Datasets Are Not Displayed After Upgrading to DXP 2025.Q2
legacy Troubleshooting
Issue After upgrading to DXP 2025.Q2, existing Datasets are not displayed on pages. The Dataset fragment may appear collapsed when editing the page but is not rendered for users. Newly created Datasets are displayed...
Node in Cluster Fails to Start with Deadlock and Circular Reference Errors
legacy Troubleshooting
Issue When starting a Liferay DXP cluster, the node fails to start and gets stuck. The thread dump show a combination of errors, including deadlocks, circular references, and class not found...
Field Group Fields Missing in "Untranslated" View for Non-Default Locale
legacy Troubleshooting
Issue When we check untranslated field group fields in our web content for the non-default locale, they are not visible. Environment Liferay DXP Quarterly Releases Resolution Contact Support and request a hotfix with...
Empty searches return no results using a Text Match Over Multiple Fields blueprint element
legacy Troubleshooting
Issue When a Blueprint is configured with the Text Match Over Multiple Fields element, performing an empty search yields no results. Environment Liferay DXP 7.4 U5+ Liferay DXP Quarterly Releases Resolution Text...
Headless Batch Import: Attachment Field with URL Creates Duplicate Empty File
legacy Troubleshooting
Issue When using the Headless Batch Engine to import Object Entries with an attachment field using a file URL, following the documentation here, we see that it creates duplicate empty files. Environment Liferay DXP...
Despite the fix "Relay state exceeds 80 bytes" error and redirections to IDP
legacy Troubleshooting
Issue Despite the fix "Relay state exceeds 80 bytes" error and redirections to IDP We found this article and had a hotfix with LPS-76246 We found that the fix is not applied correctly. Environment Liferay DXP 7.3...
Asset Publisher Back Button Redirects to a Blank Page Instead of the Previous Page
legacy Troubleshooting
Issue When using an Asset Publisher to display a list of assets, clicking on an asset correctly navigates to a detail page. However, when clicking the 'back' arrow provided by the Asset Publisher on the...
Paginator Elements Are Not Translated to the Site's Language
legacy How To
Issue When using a paginator component on a site, the links to the different pages (e.g., "Page 1", "Page 2") are displayed in English. These labels do not get translated even when the site's language is...
"reserved-article-url-title" does not return the localized URL Title in Freemarker templates
legacy
Issue When using the .vars['reserved-article-url-title'].data variable in a Freemarker template, it only provides the URL title for the default language. Environment Liferay DXP 2024.Q1+ Resolution This is the...
Time-Based Authenticator QR Code Not Populating
legacy Troubleshooting
Issue When trying to set up the QR Code for MFA settings, following this documentation Multi-Factor Authentication Checkers, we've found that the QR code doesn't populate. It should be populating under "Shared...
Sharepoint configuration
legacy Troubleshooting
Issue While configuring Sharepoint integration following this documentation, we are facing the following HTTP 500 internal server error, and found that we have multiple versions of the connector installed....
How to Add a Custom Element as a Control Panel or Site Administration Widget
legacy How To
Issue Is it possible to add a Custom Element, created via a Client Extension, as a widget in the Control Panel or Site Administration menu? Environment Liferay DXP 2025.Q1 Resolution Yes, it is possible to add custom...
Can Liferay Support add a new user to the SaaS environment?
legacy
Issue Is the Liferay Support team able to add a new user to the SaaS environment (i.e., the Liferay DXP environment)? Environment Liferay SaaS Resolution A new user will either need to be created on the site of your...
Subtype missing after importing information template
legacy
Issue When an information template is exported from one environment and imported into another, the link to the web content structure's subtype is lost. The template remains linked to the main structure (e.g., Web...
Google Cloud Translation Fails with "Too many segments" Error
legacy Troubleshooting
Issue When attempting to use the automatic translation feature for an entire page o contents with multiple fields, the process fails. The logs show the following error:...
Not able to see icons in a Spritemap Client Extension
legacy Troubleshooting
Issue After upgrading to 2025.Q1.8, the icons from the Spritemap CX (Client Extension) are missing and requests for the Spritemap have been blocked   Environment Liferay DXP Quarterly Release 2025.Q1.8   Resolution In...
Users with permissions to create Collections are unable to select global Document Types
legacy Troubleshooting
Issue Users with permissions to create Collections are unable to select global Document Types when creating a new Manual or Dynamic Collection with the Document subtype.  Environment Quarterly Release Resolution Please...