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Liferay DXP cannot be started correctly due to "Unable to initialize Elasticsearch cluster" errors
legacy Troubleshooting
Issue The server can not be started correctly with ES errors like the following: 2020-06-05 06:45:41.596 ERROR [Framework Event Dispatcher: Equinox Container: 2a6f419e-c609-4e73-a180-4e901fcc9b18][Framework:93]...
How to identify the version of Clay under DXP?
legacy How To
Issue As a developer, I would like to identify the exact version of Clay on the specific DXP version (and patch level) which is currently running. Environment DXP 7.1 Resolution Please go to Control Panel -> System...
Troubleshooting Tools for Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Troubleshooting Tools and...
Connect to LDAP via VPN for Liferay Cloud
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Liferay DXP supports LDAP connectivity, and Liferay Cloud provides VPN...
Deploy a DXP customization with CI on Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Deploying Changes via the CLI Tool...
Backing Up Data on Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Backup Service Overview...
How to resolve Document Library PDF previews taking up more disk space than the original files
legacy How To
Issue While examining our document library in a file system, we saw that the storage being used for preview files are taking up three times the amount of disk space as the storage for the original files uploaded to...
Introducing the CI Process and Deploying the DXP Stack for Liferay Cloud
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Overview of the DXP Cloud...
Advanced Configuration for Liferay Cloud
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Defining Environment...
How to check Bootstrap version under DXP?
legacy How To
Issue As a developer, I would like to check what exact Bootstrap version is applied on the currently running DXP version (and patch level). Environment DXP 7.0+ Resolution Navigate to DXP and open the browser console...
Known Issue: Buttons don’t work with SPA disabled and when using Google Chrome 83.0.4103.61
legacy Troubleshooting
Issue When using Google Chrome v. 83.0.4103.61 in combination with SPA disabled (javascript.single.page.application.enabled=false in portal-ext.properties), several buttons will no longer work Environment Liferay...
Is Liferay Product affected by OpenSSL security issue CVE-2020-1967 ?
legacy
Issue Is Liferay Product affected by OpenSSL security issue CVE-2020-1967 ? Environment Liferay DXP 7.1 Resolution Since Liferay products do not come with OpenSSL built-in, Liferay is not affected by CVE-2020-1967 out of the...
Disabling the password reminder questions on the users first login
legacy How To
Issue You do not want your users to set up the password reminders answers on their first login. Environment Liferay Portal 6.2 Liferay DXP 7.x Resolution Add the following line to the portal-ext.properties:...
Is it possible to change the blog title's font size from H3 to H1?
legacy How To
Issue Is it possible to change the blog title's font size from H3 to H1? Environment Liferay DXP 7.2 Resolution To change the Blogs title in the Blogs portlet (Blogs list view): This title font size can be changed by...
Confirm Provisioning and Full Access for Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Initial Setup Overview on...
Apache Tomcat Security Advisory: CVE-2020-9484 (Remote Code Execution via session persistence)
legacy How To
General Information Apache Tomcat has recently released new versions to fix a vulnerability tracked as CVE-2020-9484. As per the information provided by Apache Tomcat: "If: an attacker is able to control the contents...
Liferay PaaS Basics Tutorials
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). You are starting your Liferay PaaS...
Unable to expand accordion panels for OAuth2 due to "Uncaught TypeError: Cannot read property 'querySelectorAll' of null"
legacy Troubleshooting
Issue While trying to expand the accordion sections of "Scopes" for the OAuth2 Administration tab in Control Panel, customers may face the inability to do so as well as the below error in the browser's console:...
Gauges in Control Panel > Server Administration are not shown
legacy Troubleshooting
Issue Gauges in Control Panel > Server Administration are not shown There are NPE in log files, similar to  Caused by: java.lang.NullPointerException  at...
Not able to add Structure Key after unchecking Auto generate Structure Key
legacy Troubleshooting
Issue Steps to reproduce: 1. Download the liferay-dxp-tomcat-7.2.10.1-sp1-20191009103614075.tar.gz from Liferay 2. Unzip and start the out of the box liferay-dxp-tomcat-7.2.10.1-sp1. 3. Once Liferay started, go to...
Unable to add Image Field in Structure
legacy Troubleshooting
Issue 1. Install a clean Liferay DXP 7.2 SP1 and install the liferay-hotfix-266-7210 2. In portal-ext.properties file, add "minifier.enabled=false" property 3. Start Liferay. Go to "Content & Data" -> "Web Content" ->...
Images are not inserted in CKEditor of Wiki portlet
legacy
Issue In a Wiki portlet's comment section within CKEditor, when attempting to insert a picture, the image is actually not inserted - although it is added to Documents. An empty line is added instead. No errors shown...
Can I install a Jenkins plugin?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to install a third-party Jenkins...
Backup service unexpectedly restarts while restoring
legacy Troubleshooting
Issue While restoring a large number of files the backup service may unexpectedly restart with no error. Environment Liferay Cloud Resolution Update Backup service image to 3.2.11 or higher by changing the...
Pagination drop down count in Asset Publisher Portlet
legacy Troubleshooting
Issue The number of pages that are shown in the pagination drop down menu for the Asset Publisher portlet is not the total number of pages that exist on that site. For example, if there are 30 pages total, it only...
Cannot map same IP address into multiple ports on Liferay PaaS VPN
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have mapped the same IP address to multiple ports...
Cannot generate any build from a Github commit after upgrading Jenkins image to 3.2.0 or higher
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue It is not possible to generate any build from a...
From staging to live, active experience has not been published
legacy Troubleshooting
Issue The new content page experience does not get published, and this issue does not arise with DXP 7.2 fix pack 13 (for patching tool info) Steps to reproduce: 1. On Liferay fix pack 9, add and publish a new...
"IOException: parseAlgParameters failed: ObjectIdentifier()" error on startup after securing connection to Elasticsearch with PKCS#12 certificate generated with a higher major version of JDK
legacy Troubleshooting
Issue Liferay DXP does not start up after securing the connection to Elasticsearch and, more specifically, after generating the Elasticsearch certificate .p12 using the keytool in a JDK with a higher major...
WebContent display links are not exported after caching
legacy Troubleshooting
Issue Steps to reproduce 1. Start 7.2 Vanilla bundle. 2. Create a web content with an image in its content field. 3. Place a web content display portlet to the page. 4. Select the action buttons of the portlet...
While Duplicating product, SKU which are generated using Options, become Inactive
legacy Troubleshooting
Issue Steps to reproduce: 1- Create a product, Add a Option with at least 2 values and mark this option as SKU Contributor 2- Go to SKU tab and generate all SKU. 3- Add some details like prices on SKUs and publish 4-...
Accessing the phone camera on button click event in phone's web browser.
legacy
Issue How to access the phone camera on a button click event in the phone's web browser? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Liferay doesn't have any OOTB feature or configuration in...
Duplicate product copy creator of existing product
legacy Troubleshooting
Issue Steps to reproduce: 1- Create a user merchant1@gmail.com who has permission to view/ update catalogs so that he can create products. 2- Create a catalog named - "Common Catalog" by logging with an admin user. 3-...
Google’s Cloud Storage (GCS) bucket support.
legacy Troubleshooting
Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.3 SP1 Resolution This feature will be merged in the upcoming fix pack 3. Hence, please check the LPS-131049 Please create a support ticket...
java.lang.NoClassDefFoundError: org/apache/commons/lang3/StringUtils when indexing documents and media with an EPUB file
legacy Troubleshooting
Issue During reindexing, the 'java.lang.NoClassDefFoundError: org/apache/commons/lang3/StringUtils java.lang.NoClassDefFoundError: org/apache/commons/lang3/StringUtils' exceptions have been observed. Steps to...
Content Pages are marked as Draft without any user interaction
legacy Troubleshooting
Issue The content pages are marked as Draft without any user interaction Steps to Reproduce: Add a new content page Add an asset publisher widget to the page Configure the Asset Publisher with the following...
Asset publisher's auto scroll should be configurable
legacy
Issue When clicking on an asset shown in an Asset Publisher, the asset's content can be configured to show the content in the same portlet or in a default one. In either case, the page will scroll to where the...
I cannot download the vCard from another user
legacy Troubleshooting
Issue The Contacts Center Widget allows users to export the user’s vCard and save it as a VCF file. vCard is a file format standard for electronic business cards. If a regular user clicks on the vCard from...
Warning Duplicate column name 'scriptRequiredContexts'
legacy Troubleshooting
Issue When upgrading from Liferay Portal 6.2 EE to Liferay DXP 7.2 this warning is shown in the logs. WARN [main][BaseDB:541] Duplicate column name 'scriptRequiredContexts': alter table KaleoAction add...
Not able to "check-in" in Microsoft Office 365
legacy Troubleshooting
Issue After integrated Liferay with Microsoft Office 365, getting below NullPointerException when performing the “Check-in” operation. And,document gets in an inconsistent state and cannot be edited again....
How do set the different URLs for each UI tab on the page?
legacy How To
Issue Using UI tabs functionality on one of the pages. There are multiple tabs like 3 tabs and while accessing each tab its URL is the same. How do set the different URLs for each UI tab on the page? Environment...
Hide certain Structure in Add web content dropdown menu
legacy How To
Issue Is it possible to hide certain Structure in Add web content drop-down menu? Environment DXP 7.3 Resolution To achieve that, consider removing the view permission of the structure. Steps can be found as follows: Go to...
How to resolve users being unable to log out after configuring a Token-Based SSO
legacy Troubleshooting
Issue After configuring and enabling a Token Based SSO in our 7.2 environment (upgraded from 7.0), users are now unable to log out, and they are instead redirected to the home page (still logged in). In our 7.0...
Import tags using .csv files
legacy
Issue If you need to add tags in bulk, the only way to do it in Liferay is via .lar files. Would it be possible to import via .csv files? Environment Liferay DXP 7.0, DXP 7.1, DXP 7.2, DXP 7.3. Resolution Liferay...
Wrong Romanian ("ro") translation in Language_ro.properties
legacy Troubleshooting
Issue It has been reported that the Romanian translation for both the country name and language of Romania is incorrect in Language_ro.properties.  Actual behavior: romanian=Romanana country.romania=Romanana...
Link to page field's URL doesn't work if you don't select a page
legacy Troubleshooting
Issue Steps to reproduce: Start a 73x bundle Create a structure with a Link to page field in it Create a template for the structure Create a web content from it, don't select anything in the field Put the web content...
When resetting a password, duplicate error messages appear
legacy Troubleshooting
Issue Duplicate error messages show up when resetting the password Steps to reproduce: 1. Start and set up Liferay DXP 7.3 SP1 using the setup wizard. The email can be set as test@liferay.com and the password as a...
User unable to Login with CSRF error
legacy Troubleshooting
Issue User is unable to login, and gets the below error in logs: User 0 did not provide a valid CSRF token for com.liferay.portlet.SecurityPortletContainerWrapper Environment Liferay DXP 7.3 Resolution Firstly,...
Allow custom site administrator role to see all users of Liferay
legacy Troubleshooting
Issue When creating a site role that is able to add members to a site, they see a limited amount of users or just themselves.  Environment DXP 7.0+ Resolution In order to allow a user to see all members of Liferay, you...
Option field for Duplicate Product
legacy Troubleshooting
Issue Steps to Reproduce: 1. Create a Minium site. 2. Go to Products. 3. Open any product. 4. Create a duplicate of that product. 5. Open the SKU of the original product. 6. After opening the SKU, open the option field...
Commerce sorting functionality
legacy Troubleshooting
Issue Steps to reproduce: 1. Please select one value from Option facet filter. 2. Please select sort option Price: Low to High. 3. Observe result. Products are not sorted according to price. Environment Liferay DXP 7.3...
Commerce pagination
legacy Troubleshooting
Issue Steps to Reproduce: 1. Select one of filters. 2. Check Search results. 3. Navigate to the second page for more results. 4.: After clicking on pagination , filter is removed Environment Liferay DXP 7.3 Commerce...
Numerous antiJarLocking warnings
legacy Troubleshooting
Issue User encounters numerous warning messages regarding the property 'antiJarLocking' when running Liferay 6.2 and upgrading Tomcat 7.0 to Tomcat 8.5 : org.apache.catalina.startup.SetContextPropertiesRule.begin...
The HTML tags are added by the editor when editing content in the Content editor
legacy
Issue When editing content in the Content editor, the HTML tags are being added by the editor. Steps to Reproduce: 1. Login to Liferay 7.1 as Liferay Admin 2. Navigate to Control Panel -> Announcements and Alerts...
Missing 'for' attribute in labels in Liferay Forms
legacy Troubleshooting
Issue Steps to Reproduce: Login as admin Go to Content & Data → Forms and create a form Add a text and a date_picker field Go to the forms page and use WAVE or another accessibility checker to see the...
Media on products are not visible with view permission
legacy Troubleshooting
Issue Unable to view media on product with view permission. Steps to reproduce 1. Create a role named "Merchant1" and a user "merchant1@gmail.com" who has role merchant1 (PFA the list of permissions for this...
Information is not save in detail tab product configuration
legacy
Issue After adding the information in detail tab, without saving move to another tab the information is lost in detail tab. Environment Liferay DXP 7.3 Commerce 3.0 Resolution As this can be an important feature,...
Compile with CI when code requires of external library in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to compile code using CI service the...
A navigation menu can't be removed
legacy Troubleshooting
Issue A navigation menu cannot be deleted by the user. On a clean instance, the issue can be reproduced with the provided user's database.  Steps To Reproduce: (i) Restore the attached DB to a Liferay 7.2 fix pack...
How to handle HTTP status errors with Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to configure the redirect of each HTTP status outside...