Legacy Knowledge Base
Published Sep. 10, 2025

Can Liferay Support add a new user to the SaaS environment?

Written By

Brian Suh

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Issue

  • Is the Liferay Support team able to add a new user to the SaaS environment (i.e., the Liferay DXP environment)?

Environment

  • Liferay SaaS

Resolution

  • A new user will either need to be created on the site of your project by your project's administrator, or through the new user account creation if this is available.
  • Liferay Support does not have the ability to interact with subscribers' SaaS environment to create new users.

Additional Information

 

 

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