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Published Jul. 2, 2025

Error cannot read JPEG2000 image

Written By

Matheus Monteiro

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Issue

  • After uploading a (or a group of) .pdf file containing jp2 images or others such as JBIG2 or TIFF, the following error is thrown in the logs:
ERROR [main][PDFStreamEngine:211] Cannot read JPEG2000 image: Java Advanced Imaging (JAI) Image I/O Tools are not installed

Environment

  • DXP 7.0
  • DXP 7.1

Resolution

  • Enable ImageMagick and GhostScript:
    • Go to Control Panel -> Server Administration -> External Services -> Enabling ImageMagick and GhostScript and click in "Enable" option
    • Click en "Save"

Alternatively, you can use the following property in the portal-ext.properties file: 

 imagemagick.enabled=true

Additional Information

  • It happens due to a limitation in PDFBOX. Please see this link for more information.

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