Legacy Knowledge Base
Published Jul. 2, 2025

Subscribed user does not receive email notification from Asset Publisher

Written By

Tímea Bihari

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Issue

  • I set up the option for users to subscribe to Asset Publisher content
  • I subscribe with a separate User
  • I add new content
  • The User does not receive any notification email

Environment

  • Liferay DXP 7.1+

Resolution

  • The reason you are not receiving the email may be that Liferay performs a check for new or changed Assets periodically and sends out notification emails only at those specific times.
  • By default, Liferay performs this check every twenty-four hours.
  • In order to change this period, please follow the steps below:

    1. Navigate to Control Panel > System Settings > Assets > Asset Publisher (SYSTEM SCOPE)
    2. Change the value of Check Interval to the desired time period

    Result: The email notification will arrive after the specified time.
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